thesis on sustainable tourism

Tourism and Hospitality for Sustainable Development

Volume Three: Implications for Customers and Employees of Tourism Businesses

• © 2024
• Emmanuel Ndhlovu   ORCID: https://orcid.org/0000-0002-2339-3068 0 ,
• Kaitano Dube   ORCID: https://orcid.org/0000-0002-7482-3945 1 ,
• Tawanda Makuyana   ORCID: https://orcid.org/0000-0001-8910-7979 2

Vaal University of Technology, Vanderbijlpark, South Africa

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• Presents cases that show how implementation of new technologies in tourism experience impacts customers
• Offers cases on tourism accessibility
• Provides a historical and theoretical overview of digitalization in the tourism and hospitality industry

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About this book

The travel and hospitality industry in the 21st century cannot be conceived, planned, advertised, run, or researched without the use of digital technology and innovation. Sustainable development in this sector cannot be achieved without considering the Fourth Industrial Revolution. The use of technology not only enhances the industry's profitability but also helps it to respond effectively to pressing global sustainability issues such as pandemics, climate change, energy crises, workforce shortages, and hyperinflation. Furthermore, technology allows the sector to fully evaluate its current and future economic, social, and environmental impacts, addressing the needs of tourists, businesses, the environment, and destinations. However, implementing technology is not a simple process and involves various opportunities, costs, and challenges that differ depending on the geopolitical and socio-economic context.

With the drive towards disability inclusion, digitalisation, technological innovations, and inventions can play a significant role in universal design and reasonable accommodation for older people and populations with disabilities in the Global North and South—such forms one of the key pillars of accessible tourism and hospitality. In the context of the above and in response to the thoughtful need for new and sustained study of the developments, interrelationships, potentialities of the topic, and synergies, this edited book explores the trends, opportunities, challenges, and complexities of digitalisation and technology integration in the tourism and hospitality industry, as well as strategic shifts that will contribute to emerging research streams. The book comprises contributions that generate theoretical insights, empirical findings, and evidence-based recommendations by focusing on emerging and forecasted technologies used in the tourism and hospitality industry, such as blockchains, robots, Artificial Intelligence, Virtual Reality, big data, and analytics. The aim is to provide a better understanding of how disruptive technologies and digitalisation are currently being utilised and how they currently and potentially influence various stakeholder groups, as well as their future possibilities and impossibilities. The third volume, in a three-volume set, primarily covers how these new technologies impact consumers and employees of tourism-related services.

• Tourism and hospitality
• Digitalization
• Value co-creation
• Tourism accessibility
• Tourism inclusion
• Employee satisfaction

Table of contents (15 chapters)

Front matter, tourism and hospitality for sustainable development in the digital era: an assessment of the impacts on customers and employees in tourism enterprises.

Emmanuel Ndhlovu, Kaitano Dube, Tawanda Makuyana

Digitalisation in Tourism: Customer Experiences

Artificial intelligence and robotic adoption by customers in the global hotel sector.

• Emmanuel Ndhlovu, Konanani Constance Thwala

Digital Twin and Tourism: Recreating and Reimagining Tourist Experience by Interconnecting Physical and Virtual Systems

• Andhika Galuh Prabawati, Gabriel Indra Widi Tamtama, Halim Budi Santoso

Technology-Enhanced Tourist Experiences

• Lisa Charmaine Welthagen

Customers’ Attitudes Towards the Functional Use of Service Robots in a Hotel Environment

• Vhugala Queen Kwinda, Nicola Wakelin-Theron

Automation Technologies and Employee-Related Factors

Application of machine learning in the prediction of employee satisfaction with support provided in a national park.

• Martha Chadyiwa, Juliana Kagura, Aimee Stewart

Implications of Digital Technologies for the Global Hospitality and Tourism Labour Market

• Emmanuel Ndhlovu, Tawanda Makuyana, Catherine Muyama Kifworo

Automation and Human Resources Management in the Tourism and Hospitality Industry of Zimbabwe

• Raymond Mapuranga, Eresi Muzvondiwa, Sekai Shateyi

Human Resources Aspects in Tourism and Its Technology Application: Kenyan Perspective

• Wesonga Justus Nyongesa, Johan Van Der Westhuizen

Accessibility and Inclusion of Vulnerable Groups Within the Fourth Industrial Revolution

The effects of digital-internet technology on restaurant service experience among the ageing in southern africa.

• Tawanda Makuyana, Emmanuel Ndhlovu, Kaitano Dube

Accessibility and Inclusion of People with Disabilities in the Tourism and Hospitality Industry Within the Fourth Industrial Revolution: A Review

• Takalani Ramukumba

Implications of Digitalisation on Leveraging Capabilities of Disabled Human Capital in the Sub-Saharan Tourism and Hospitality Industry

Implications of digitalisation on value co-creation in restaurant service encounters among disabled people in sub-saharan africa, using technology to attract tourists and enhance customer satisfaction.

• Nicola Wakelin-Theron, Sintu Santu

Conclusion, Practical, and Policy Recommendations

Towards inclusive and accessible tourism: the diagnostic potential of digital tools.

• Emmanuel Ndhlovu, Tawanda Makuyana, Kaitano Dube

Editors and Affiliations

About the editors.

Emmanuel Ndhlovu is a scholar and student of development. His research interests are in peasant and informal sector livelihoods, land reform issues, political economy, digitalisation of industries, and food sovereignty. He holds a PhD in Development Studies from the University of South Africa. At the time of writing, Emmanuel was with the Vaal University of Technology as a postdoc researcher.

Kaitano Dube is an Associate Professor at the Vaal University of Technology under the Ecotourism Management Department. He has successfully hosted five post-doctoral and supervised several Post Graduate Students at the Masters and PhD Levels. He is a visiting Professor at Emirates Aviation, Dubai, United Arab Emirates and Chandigarh University in India. He holds several editorial and Associate Editorial Positions with several international journals.  His research interests are in tourism, climate change, sustainability and aviation. Prof Dube is a university leader who has served in several senatorial and research roles. He is also a curriculum expert who has shaped programs of several universities in the SADC region and abroad.

Tawanda Makuyana is currently attached to the Vaal University of Technology, South Africa, as a researcher in the Tourism Research in Economic Environments and Society (TREES). He is an accomplished researcher in the following areas: Human Capital Development/Human Resources issues, vulnerable groups & Disability issues (Advocacy for socio-economic empowerment of disabled people), Inclusive Workplace and wellness, Inclusive Organisational Policy and Strategy development and implementation, Accessible/inclusive Destination competitiveness, Inclusive- Community Based-Tourism, Nature (biodiversity) based Tourism, Inclusive Sport Tourism & Accessible Tourism. Mixed-method research design is preferred.

Bibliographic Information

Book Title : Tourism and Hospitality for Sustainable Development

Book Subtitle : Volume Three: Implications for Customers and Employees of Tourism Businesses

Editors : Emmanuel Ndhlovu, Kaitano Dube, Tawanda Makuyana

DOI : https://doi.org/10.1007/978-3-031-63077-4

Publisher : Springer Cham

eBook Packages : Business and Management , Business and Management (R0)

Copyright Information : The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2024

Hardcover ISBN : 978-3-031-63076-7 Published: 13 September 2024

Softcover ISBN : 978-3-031-63079-8 Due: 27 September 2025

eBook ISBN : 978-3-031-63077-4 Published: 12 September 2024

Edition Number : 1

Number of Pages : XIII, 288

Number of Illustrations : 2 b/w illustrations, 22 illustrations in colour

Topics : Tourism Management , Economics, general , Geography, general

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Sustainable tourism development and competitiveness: The systematic literature review

Dalia streimikiene.

1 Institute for Sport Science and Innovation, Lithuanian Sports University, Kaunas Lithuania

Biruta Svagzdiene

2 Department of Sport and Tourism Management, Lithuanian Sports University, Kaunas Lithuania

Edmundas Jasinskas

Arturas simanavicius.

Tourism is one of most perspective and dynamic businesses in the world. It is of great significance to plan and develop tourism purposefully and sustainably though the search for compromises between environmental, economic and social aims of society. The sustainable tourism development management has to retain high satisfaction degree of tourists' needs, assure significant experience for consumers, increasing their consciousness under issues of sustainability, and propagating practices of sustainable tourism among them. The significance of sustainable tourism sector development ambition is analysed in this paper through the lens of strengthening its competitiveness. The paper analyses scientific literature and seeks to discover the main forms and factors for the strengthening of the tourism competitiveness by implementing economic, social and environmental targets of tourism destination territories development. The broad systematic literature review provided for some interesting findings: The business participants are interested in the implementation of new technologies in tourism services having positive impact on environment and local communities; however, a lot of challenges exist how to change environment, increase of consumers' motivations for sustainable tourism services and to change their behaviour towards more sustainable one. The current Covid 19 outbreak and high risks of future pandemics have risen new challenges for sustainable tourism development. In this paper the main sustainable tourist development challenges are addressed and new insights for the strengthening of competitiveness of sustainable tourism destination are provided. The future research guidelines are set based on analysis performed.

• The systematic review of literature on sustainable tourism
• The trade‐off between sustainability and competitiveness
• The main challenges of sustainable tourist development
• New insights for the strengthening of competitiveness of sustainable tourism
• The future research guidelines are set based on analysis performed

1. INTRODUCTION

Travels have already become an inseparable part of human lives. Neither global world problems nor the terrorism threat cannot defeat a passion to travel. In the year 2019, in the world there travelled about 1.4 billion of the planet population (UNWTO, 2019 ). However, tourism as any other economic field not does only bring some economic benefits to states, but it also creates some serious problems as excessive energy consumption and increasing negative environmental effects including climatic change. Also due to tourism and travel expansions the nature is being wasted, tourist destinations suffer from high tourist flows and the life quality of the local people is also negatively affected. In order to decrease negative tourism effects, the United Nations World Tourism Organization (UNWTO) announced the year 2017 – the year of sustainable tourism and invited all world population to travel, following the principles of sustainable tourism and to turn to local communities (UNWTO, 2017 ).

The topicality of the research is related to the fact that many scientists have noticed the great challenges for sustainable tourism due to rapid growth of tourism services; however, at the moment there is a lack in sustainability as a such rapid growth has impact on unsustainable solutions in tourism sector. In this paper the key challenges of sustainable tourism development are addressed and some ideas about possible consolidation of the competitiveness in a tourism sector and sustainable development of tourism destinations are given. The research is based on systematic literature review to assess the current degree of research and to deliver guideline for further research in sustainable tourism field. The sustainable tourism issues were researched by UNWTO ( 2017 ), UNWTO ( 2014 ); Lu and Nepal ( 2009 ); Alvarez and Cooper ( 2014 ); Waseema ( 2017 ); Pjerotic, Delibasic, Joksiene, Griesiene, and Georgeta ( 2017 ); Pjerotic ( 2017 ). Coenen and Truffer ( 2012 ); Butler ( 1999 ); Mihalič, Šegota, Knežević Cvelbar, and Kuščer ( 2016 ); Waligo, Clarke, and Hawkins ( 2013 ); Kangwa (2017); Streimikiene, & Bilan, 2015); Agyeiwaah, McKercher, and Suntikul ( 2017 ) etc. The linkages between tourism and sustainable development of tourist destinations were also addressed in various studies (Egresi & Kara, 2018 ; Jeon et al., 2016 ; Madhavan & Rastogi, 2013 ; Nunkoo & So, 2016 ; Pesonen & Komppula, 2010 ; Woo, Kim, & Uysal, 2015 ). The competitiveness issues in tourism development were concentrated in several important studies by Crouch and Ritchie ( 1999 ); Hassan ( 2000 ); Mihalič ( 2000 ); Croes and Kubickova ( 2013 ).

Despite plenty of research in this area, sustainable development of tourism is a dynamic process that is constantly experiencing new challenges as there are changing the applied technologies and consumption aspects of tourism. The scientific problem: what are the current prospects of sustainable tourism in consolidation with the competitiveness of a tourism sector? The main goal of this paper is based on literature review to indicate the prospects of consolidation of sustainability and competitiveness in tourism development by taking into account the recent trends of development.

The rest of the paper of structured in the following way: Section 2 deals with the concept of sustainable tourism and addresses the main challenges of sustainable tourism and the main issues of competitiveness; Section 3 provides sustainable tourism development prospects by consolidating the issues competitiveness of tourism industries and sustainable development priorities of tourism destinations; Section 4 concludes and provides policy implications.

2. LITERATURE REVIEW

2.1. sustainable tourism.

Sustainable development is the main concept of development and tourism has enormous economic, environmental and social impact in the modern world therefore the development of this sector is linked with all three mentioned dimensions of sustainability. As global economy, social and technological development processes are still expanding, the analysis of new and specific forms, present in business is necessary in tourism as well in order to achieve sustainable development of tourism. One of them involves the clusters, gaining a greater significance – to locate in one network geographical companies and establishments that closely cooperate and that are focused on mutual business results and ones that complement each other. The innovations are expected to contribute to breakthroughs at the international level and that may determine companies' operation under new effective organizational forms that generalize ideas, provide with some competitive advantage and open new possibilities in tourism as well (Agyeiwaah et al., 2017 ). Therefore, sustainable tourism development issues are closely linked with competitiveness through increasing innovations in all areas relevant to business operations. In addition, tourism is described as a business, distinguishing by its great variety, integrity and multi‐planning. Precisely, great interconnection of structural components, shaping tourism business, allow presumptions for the companies, providing tourism service, to cooperate in the implementation of innovations (Madhavan & Rastogi, 2013 ).

Tourism has been acknowledged as one of the most significant economic sectors in major countries of the worlds. According to World Travel and Tourism Council ( 2020 ) in 2018, the Travel & Tourism sector experienced 3.9% growth, outpacing that of the global economy (3.2%) for the eighth consecutive year. Over the past 5 years, one in five jobs were created by the sector, making Travel & Tourism the best partner for governments to generate employment. Therefore, tourism as one of the world's largest economic sectors, supporting one in 10 jobs (319 million) worldwide, and generating 10.4% of global GDP. Although tourism market is dependent on the health and natural environment; however, simultaneously it often affects them negatively. Therefore, environmental issues of tourism development require special attention and were addressed by several important studies (Butler, 1999 ; Lu, & Nepal, 2009; Pjerotic et al., 2017 ; Waligo et al, 2013).

The term of green tourism is mainly linked tourism addressing environmental issues of tourism (Lu et al. (2009). The research of the year 2018 disclosed that tourism contributes to the amount of the emission of the carbon dioxide in the world by 8% (Lenzen et al., 2018 ). Thus, the significance of the sustainable tourism is currently of the greatest importance. As a result, several future guidelines for developed for sustainable tourism providing main environmental indicators for tourism sector including climate change mitigation, pollution reduction, use of renewables, waste disposal etc. (UNEP, 2004 ; UNWTO, 2013 , 2014 , 2017 ). As was already mentioned before, innovations, research and technological development can provide significant solutions for dealing with environmental challenges of tourism development. The European Economy is recovering after the Great Crisis however there are new challenges liked to the threats of world pandemic. In the presence of such a situation, the pace of technological development has been slowed and as a result there is a harm not only for economy, but also for nature as further steps towards utilisation of renewables are lacking. The use of renewables has direct impact on climate change mitigation. The outcomes of the previous economic crisis are still being felt around the world, and as the growth of other countries' economies slowed; the European economy has just few chances to turn into a powerful economic force. Investment into technological development is being observed as well as focus on social issues of sustainability. It is also significant to mention that in case of improving life quality – tourism is playing important role. The quality of life is one of the most important targets of sustainable development also relevant to tourism sector in terms of providing services for tourist as well as taking into account quality of life of residents in tourist destinations (Crouch, & Ritchie, 1999; Hassan, 2000 ; Jeon et al., 2016 ). Generalizing the expressed statements, the presumptions can be created, for finding the ways to maximize the quality of life in the future and accordingly to avoid a new economic crisis around the world (Kakoudakis, McCabe, & Story, 2017 ; Morgan, Pritchard, & Sedgley, 2015 ).

According to Agyeiwaah (Madhavan & Rastogi, 2013 ), even though there have been created unbelievably many indicators, following which, it would be possible to identify the advance of sustainable development in the tourism sector; however, principally it turned out that the following does not work. The authors (Agyeiwaah et al., 2017 ; Coenen & Truffer, 2012 ; Fayos‐Solà et al., 2014 ; Jasinskas & Simanavičienė, 2009 ; Kangwa, 2017 ; Macdonald & Jolliffe, 2003 ; Mihalič et al., 2016 ; Pjerotic, 2017 ; Pjerotic et al., 2017 ; Waligo, 2013; Waseema, 2017 ; Smagurauskienė, 2009 ; Streimikiene & Bilan, 2015 ) are trying to answer the question if different theories, calculations and other mechanisms of sustainable development assure more successful and sustainable development of tourism sector or to find more simple ways to achieve sustainability in tourism. There are distinguished seven key indicators (UNWTO, 2014 ), following which, it is possible to measure sustainability issues in tourism: creation of workplaces, business vitality, quality of life and water, sorting of waste, energy saving and community spirit. A way to a more sustainable tourism sector consists of many small steps; however, the most important is consistency. Strengthening of sustainability in any sector is a continuous process; thus, it would not be purposeful to limit the following process by the certain aspects, and it might be even hazardous.

The first step seeking sustainability in tourism business is the identification of problems. One of the most painful problems in tourism are: non‐traditional kinds of tourism, sorting of waste and seasoning (Murava & Korobeinykova, 2016 ). Having identified problems – it is necessary to prepare a plan of the key measures and a strategy. Having commenced the implementation of the actions and having gained positive activity outcomes, the next stage for the strengthening of the sustainable tourism are extra actions, which would assure the stability of the achieved result.

Analysing scientific literature, the following key aspects of sustainable tourism development can be defined: creation of new workplaces including employment opportunities in tourism destinations, preservation of natural environment, climate change mitigation, pollution and waste reduction, promotion of green and sustainable consumption practices (UNEP, 2004 ; UNEP, 2005; UNWTO, 2013 , 2014 , 2017 ). These effects manifests through other social factors, such as resident employment and unemployment, psychological climate, availability of social service in tourist destinations etc. Currently, in the tourism sector, it is particularly underlying to ensure socially responsible tourism or sustainable tourism in order to sort waste, preserve natural resources and other issues of ethical tourism (Andereck & Nyaupane, 2011 ; Andereck, Valentine, Knopf, & Vogt, 2005 ; Andereck, Valentine, Vogt, & Knopf, 2007 ; Luekveerawattana, 2018 ; Morgan et al., 2015 ; Murava & Korobeinykova, 2016 ).

Currently, the social issues of tourism development attract a lot of attention of scientists. The term of social tourism was developed to address concerns about socially disadvantaged people (Kakoudakis et al., 2017 ; Morgan et al., 2015 ). Kakoudakis et al. (2003) analysed the impact of social tourism economically and how this manifest for the quality of life in terms of socially disadvantaged people. In the presence of the impact of such psychological environment, it is significant to pay attention to the fact how the unemployed seek to find a desirable job and how vacations affect employees. It was determined that in the presence of better psychological environment there is much stronger residents' health condition and in such a case there are reduced expenses for the disease treatment, improve interpersonal relationship and decreases the level of crimes. It is considered that social tourism – an alternative form of tourism, providing a possibility to travel for the people, possessing fewer possibilities. Different associations created in parallel: movements for family, trade unions, federations, etc., the key aim of which is to develop social tourism (Morgan et al., 2015 ). Social tourism is very well developed in Europe and it provides service to thousands of people. Tourism is also one of social integrity measures. Universal right to tourism is based on the criteria of values, which shape the development basis of social tourism (Ozdemir & Yolal, 2017 ). The number of people, who can enjoy vacation today, has significantly increased due to the boosting popularity of tourism in the world. However, there are still present groups of people, to whom vacations are unavailable due to different reasons: a lack of resources, manifestation of social exclusion, insufficient attention of the public sector, applying social resources and the actions of passive communities and non‐profit making organizations.

Tourism is a contribution into social integrity, the activities of which can be perceived as a measure of social integration/integrity that enables the establishment of relations with other cultures, cognitions of places, customs, and conduct of cultural exchange and pithy spending of spare time (Cloquet, Palomino, Shaw, Stephen, & Taylor, 2017 ; Ganglmair‐Wooliscroft & Wooliscroft, 2017 ; Ozdemir & Yolal, 2017 ; Ponnapureddy, Priskin, Ohnmacht, Vinzenz, & Wirth, 2017 ). Social tourism, more based on social than on economical presumptions, may aid at the creation or preservation of tourist destinations, taking into consideration economic, social and environmental criteria of sustainability. It is a significant contribution to the employment and the growth of economy. In the development of tourism activities, it is necessary to base not only on economic profit‐seeking criteria, but also on ones of the social welfare increase, which are as following ‐ stable and high‐quality creation of workplaces, solution of seasoning and employment problems, cooperation of public and private partnership. Essentially, it can be stated that even short vacation provided for the job search motivate particularly positively for a job search and provide with some essence in terms of the creation of welfare. Thus, social sensitivity together with economic welfare is one of the most significant elements of sustainable development not only in the sector of tourism, but also in the other ones.

Though sustainable tourism issues are mainly linked with promotion of green and social tourism there are important issues of competitiveness necessary to address as competitiveness is perceived as one of the main economic dimensions of sustainability also relevant to tourism sector. The main problem identified based on systematic sustainable tourism research review is about finding possibilities to achieve all three sustainability dimensions (economic, social and environmental) together, that is, to develop competitive tourism business by addressing environmental and social challenges of tourism development in holistic way. The systematic review of literature of competitiveness issues of tourism might provide relevant answers how to trade‐ off between social, economic and environmental dimension of sustainable tourism development.

2.2. Competitiveness and sustainability issues in tourism

According to study (UNWTO, 2017 ), modern economy is distinguished by high competitiveness in any business field including tourism. In order to survive, organizations are forced to increase business efficiency, implement the most advanced technologies, to seek for the competitive advantage of products and supplied service, to fight for the greater market share and to retain the best specialists. The author (Smagurauskienė, 2009 ) emphasizes that operating in such conditions, organizational management necessarily faces a problem, when further development is impossible with no attraction of investment resources. Investment provides an organization with extra competitive advantage and a powerful measure for growth. Following Smagurauskienė ( 2009 ), all the EU and major world states support business development in one or another form, paying great attention to small and medium business of the country that as it is thought forms an economic basis and secures its stability. Financial support for the certain size companies is the key policy instrument of small and medium business.

It was determined that small and medium enterprises are an economic engine in the EU. They form the greatest part of economy and create high income. However, in Lithuania the potential of small and medium enterprises is not completely exploited due to a very unfavourable situation in terms of business, assessing it under a complex approach. The greatest potential of small and medium business is related to the young generation that is focused on the creation of business consciously and purposefully (Macdonald & Jolliffe, 2003 ).

According to Jasinskas and Simanavičienė ( 2009 ), the three key aspects, verifying the provision of financial support to SMEs are distinguished: decision, rationality and human motivation:

• Aspects of dependence on the decisions, made by other foreign states. The authors describe such an aspect as a situation, when one state, making economic decisions, affects the decision‐making of another country.
• Rationality aspect. It is known that support from the European Structural and Investment Funds (ESIF), makes 75% of the all the provided amount of the support. Thus, following this indicator, under the authors' approach, it would be unreasonable to reject it and not to exploit it, as in another case “financial injections” could come to other states.
• Human motivation presumption aspect. Plenty of citizens would lose trust in state authorities if before declaring a willing to enter the EU, they had spoken about the advantages of the EU support, and having implemented that, it did not supply it to business.

Having taken into consideration these three discussed aspects, the presumption can be made, that financial support should not be rejected in order to establish own business or seeking for relevant initial funding. It is required to search for and select the most relevant form of financial support from possible ones. According to Smagurauskienė ( 2009 ), there are two key categories of financial support: “State to business” and “Business to business” (not trying to analyse what business gives to the state in such a case) (See Figure ​ Figure1 1 ).

The key categories of financial support [Colour figure can be viewed at wileyonlinelibrary.com ]

Following Figure ​ Figure1 1 it can be seen that both the state and business take part in the distribution of the financial support. It is significant to distinguish and comprehend that the state role remains an important one as without the support provided by the state; the realization of ideas and establishment of SMEs would not be possible in some cases. Meanwhile, it should be reasoned that without business that is one of the most significant moments of the economic added value, there would be no state. The more business ideas are being implemented; the greater economic growth of the country is being observed. Considering financial support to business, it can be imagined that a businessperson, having invested into the industry of tourism business and provided he/she has established a new hotel, supplies additional work, for example, to a local laundry. Following the example, it can be emphasized that every newly established business creates quite a great added value to another enterprise, supplying another service or product, therefore the financial support to business can be acknowledged. However, taking into account the laws of market and efficiency of resource allocation provided by markets state interventions into the markets should be limited by dealing with market failures such as pollution, public goods and internalization of external and internal costs linked to business operations. Therefore, state support for sustainable tourism should be linked to promotion of innovations, use of renewables, provision of social integrity for disabled people, creation of new job places and other benefits for quality of life of local population which are being treated as public benefits (Streimikiene & Bilan, 2015 ).

In addition, it is necessary to stress that sustainable tourism development is closely linked to payment attention to a consumer as this allows to attract more consumers, expand business and increase competitiveness (Luekveerawattana, 2018 ). Tourism business organizations invest quite a lot in consumer market research and are interested in their consumer behaviour and motives. In scientific literature, it is mentioned that not only does motivation, life style or demographic parameters affect tourist behaviour, but also do the nationality and country's culture (Andereck et al., 2005 , 2007 ; Andereck & Nyaupane, 2011 ; Morgan et al., 2015 ). Tourism business is expanding quite at a high pace, more tourists of different nationalities and cultures are emerging and the following fosters greater interest in cultural differences, cognition of local traditions and habits. Tourism service suppliers, knowing intercultural differences and cognizing tourist behaviour, apply this knowledge for the creation of tourist service packages and consider the following while forming tourist groups. This will enable to fulfil consumers' expectations and create more favourable environment both in groups and in individual service. The result of that is felt – gained a greater everything involving added value for consumers and organizations (Ozdemir & Yolal, 2017 ).

Looking deeper into the market research areas that are being paid more and more attention under the aspect of sustainable consumption, there is present comprehension and cognition of tourists' consumption significance (See Figure ​ Figure2 2 ).

The impact of tourism on environment and economy and on society [Colour figure can be viewed at wileyonlinelibrary.com ]

Following Figure ​ Figure2, 2 , it can be seen that tourism is business, the impact of that is made on environment and economy and on society. Analysing the research and the presented outcomes by Ganglmair‐Wooliscroft and Wooliscroft ( 2017 ), it can be noticed that although the society is being more and more responsible in terms of consumption; however, the selection of sustainable tourism service remains relatively low. The results disclosed by these scientists also showed that there is strong dependence/correlation between consumer's daily consumption habits and behaviour during holidays. Generalizing there can be drawn a presumption that in daily activities, society follows the principles of sustainable consumption and it will apply the same principles during holidays.

There is wide penetrated of sustainable consumption aspect of sustainable tourism. The tourists, who are for sustainable and responsible consumption, usually do not select sustainable tourism service packages that are proposed by Destination Marketing Organizations (DMO). According to Ponnapureddy et al. ( 2017 ), that can be explained as distrust in the organization, proposing that service. Some organizations, willing to attract more tourists, convey themselves as more sustainable than in reality they are. A contemporary tourism service consumer is a sophisticated service consumer and the following sets some ambiguities and distrust in an organization. Under the basis of research results, made by these scientists it was proved that trust in an organization directly impacts tourism service consumer's intentions to order the certain service. The research results have disclosed that higher trust is set for tourists by the hotel advertising that provides with clear and useful information, at the same time reflects sustainability, and does not overshadow with some exceeded information through very obsessive emphasis (Ganglmair‐Wooliscroft & Wooliscroft, 2017 ). That is a very significant highlight talking about a tourism service consumer and analysing his/her decision motives to purchase service.

Sustainable tourism is not only the nature preservation or socially responsible business. It is necessary to remind that the theoretical definition of sustainable tourism involves economic, social and environmental protection dimensions. In that context there is noticed that the issue that receives less attention is social involvement. The following can be noticed analysing the communication among organizations and potential tourism service consumers and especially among those, who are disabled in one or another way. According to Cloquet et al. ( 2017 ), tourism‐advertising measures are not focused on disabled tourists no relevant information in commercials/films are delivered for them, disabled persons are not shown and the following creates the feeling of no involvement. Following the research, it was determined that advertising that a consumer can identify himself/herself with, also increases the feeling of involvement, also increases probability, and in that way strengthens motivation that a consumer will gain the proposed product or separate tourism service or service package. Thus, strengthening the remarks, determined by the research results, it can be stated that tourism organizations, expanding the development of sustainable tourism, should pay a greater attention to the involvement of the disabled tourism service consumers (Benur & Bramwell, 2015 ).

Therefore, then main competitiveness issues in tourism can be addressed also by achieving social and environmental targets of sustainable tourism development by developing innovations linked to sustainable consumption practices in tourism services and attracting environmentally conscious consumers and training such type of consumers by provision of green or environmentally friendly tourism services. Another important input to competitiveness of tourism is innovating in social area and providing social tourism services for disabled and old people. At the same time green and social tourism can deliver a lot of benefits to local communities of tourism destinations by increasing the quality of life etc. Therefore, based on systematic literature review, the main directions of consolidation of competitiveness and sustainable tourism development prospects are analysed further in Section 3 .

3. THE CONSOLIDATION OF COMPETITIVENESS AND SUSTAINABILITY ISSUES IN TOURISM DEVELOPMENT

For consolidating competitiveness and sustainability issues in tourism the analysis of tourism services and products and customer's needs is necessary especially taking into account current demographic trends around the world as following the statistics, the major part of tourists are at the age of 30–50 or over 65 and it can be foreseen that the number of tourists is going to increase every year and most of them will be at the age over 65 therefore in order to ensure competitiveness of this sector development the tourism services and products necessary to satisfy future tourists needs should be reconsidered as well.

3.1. Implications of aging society on tourism development trends

The aging process started more than 100 years ago in many developed countries and during XX and XXI centuries, it turned out that in many developing. Resident aging will soon turn into one of the most significant social transformations in the 21st century that will affect almost all social sectors, including labour and finance markets, products and services, transport and social needs as well as family structure and relationship of different generations. Following statistic data, almost in every country there is present a part of people older than 60 years that is growing faster than one of any other group. Especially this trend is fast in European Union and creates many important challenges. The following discloses that soon the number of the people at 65 and older will double in accordance with the world resident part. In accordance with numbers, it can be stated that the number of people at the age 60+ will double until 2050 in comparison to the year 2016. Most elderly will be present in Japan and developed countries. Such rapid increase in the number of the elderly changes all stages of life. The following reveals that the birth rate is decreasing globally (UN, 2020 ). UN ( 2020 ). This indicates that there predominant the elderly in the world. It cannot be stated that the elderly has emerged suddenly and in an unplanned way. They pass several stages through their life until they reach the last one ‐ eldership. The comprehension of the world and activities expands in the process of human development. In each stage of development, we choose new alternatives that will provide us with some possibilities for the achievement of a normal level in life. The following is determined by the person's biological age, historical circumstances, under which the personality was forming, his/her economic and family status, and cultural factors (Peterson & Martin, 2015 ).

Human aging is determined by many factors that affect a human from both environment and from inside. Each factor has positive and negative sides (Batini, 2015 ; Flatt, 2012 ; Itrat, Nigar, & Huque, 2013 ; Katz & Calasanti, 2015 ; Lee, Lan, & Yen, 2011 ; Liang & Luo, 2012 ; Nikitina & Vorontsova, 2015 ; Sedgley, Pritchard, & Morgan, 2011 ; Villar, 2012 ). Aging – a very wide concept, involving different fields of life: physiological (medical), psychological and many others. According to Itrat et al. ( 2013 ), aging is a gradual and progressive process and in general a disorder of functions, when it is adapted to stress and the increased disease risk. However, according to Flatt ( 2012 ), the aging – stabilizing and adapting of powers, based on natural selection, to the changed environment. There are more broad concepts like ‐ process, during which, the number of the elderly are increasing in the general society. Therefore, there is no one term to describe the concept of aging. However, there can be made a conclusion that aging affects the whole human organism (both inside and appearance) and that is an irreversible process. All‐natural creatures age and this is natural for nature. Human is also a natural creature; thus, the same conditions work for him/her. There are several social indicators, describing aging ‐ the number of the residents at the older age; residents' senility degree; the indicator of the doubled period for the resident senility degree; senility demographic coefficient; resident median age; average resident life expectancy, so called resident pyramid; gender coefficient (gender correlation – the number of all men resident in the country divided from the women in the country); different coefficients of dependence and the coefficient of supported parents (supportive age people) (Mendes de Leon, 2005 ; Noll, 2002 , 2005 ).

According to the United Nations Organization (UNO), human is assigned to the aging society after having got 60 and according to the World Health Organization (WHO) – after 65. Currently, people at the age of 65 and senior make 8–10%. Their number exceeds the number of children under 5 (Figure ​ (Figure3 3 ).

Number of people at the age of 65 and senior and children under 5 [Colour figure can be viewed at wileyonlinelibrary.com ]

In accordance with the Figure ​ Figure3 3 it can be seen that the child birth rate started decreasing from 1970s and in the same year, the number of the elderly increased. Following the presented data, it can be seen that until 2050, there will be by 10% more people at the older age than children, younger than 5. It is obvious that aging is a “problem” that affects everybody's life, including social, cultural and religious. Undoubtedly, gradual resident aging is one of challenges that the society is facing in this century (Batini, 2015 ; Flatt, 2012 ; Itrat et al., 2013 ; Nikitina & Vorontsova, 2015 ; Sedgley et al., 2011 ).

During several upcoming years or even decades, there is intended a rapid world resident aging, as result of that the part of the population of the working age will be significantly decreasing. Longer lifespan is a great winning in the field of health as a person can enjoy a good quality of life longer and remain employable longer. However, due to the resident aging there appear quite many economic and social problems. Demographic changes are considered one of the greatest difficulties, emerged for the European Union and the whole world. According to UN data (UN, 2020 ), the number of the elderly at the age of 65 and older will increase by 16% in terms of the resident part until 2050. In the world, there will be present more older people than children (0–14 years old). This will happen for the first time through the history of mankind. Such a dramatic change in age is already affecting the world economy and, in the time, it will be more and more obvious. In the case of the elderly number increase, there are put efforts to make their lifespan longer. A lot of attention is paid to health care and physical activity. If the elderly remains healthy longer, they will be able to enjoy the better quality of life, be independent and active.

Seniors – is non‐homogenous group of persons, the members of which have different needs, different motivation and different expectations. Seniors experience a greater social isolation and the tourism adapted to the elderly aids them to restore social relations. It has been proved that the tourism, adapted to the elderly, aids at the reduction of a health care need. Travelling, they widen their attitude and communicate with alter ego. Sedgley et al. ( 2011 ) presents the groups of the elderly, who travel, considering their approach and wishes. Such travellers can be grouped in groups as passive visitors, enthusiasts, culture hounds, active learners, careful participants, ordinary holidaymakers, world investigators, independent adventure seekers and restless travellers. All these groups of people look for the service, present in the tourism industry that they need in order to fulfil their wishes (Table ​ (Table1 1 ).

Model of the elderly behaviour in the tourism sector

Source: Completed following Nikitina and Vorontsova ( 2015 ).

According to the Table ​ Table1, 1 , we can see that it is complicated to implement the elderly needs, as it is a diverse system and it cannot be named as “the cheapest product”. Considering the elderly income, health condition and employment, their needs become individual. Applying the presented model, the elderly consumer needs enable the increase of the tourism supply effectiveness for this group of tourists. Having found of senior needs, there arises a possibility to propose a relevant tourism product for them, what they expect or demand, that is, that it complied with the value and their needs.

In order to implement needs of seniors, a search for innovative solutions is necessary. According to Van Vuuren and Slabbet ( 2011 ), there are key travellers' factors, determining their behaviour during travels. The most significant is the travel aim; the type of travel (cultural travels, business meetings, holidays, etc.). Taking into account these factors, it is possible to ensure the quality of tourism product and service, to attract more customers and increase competitiveness.

Due to the fact that motives and needs are individual, the tourism market can be segmented in order to find and present the best result easier and more simply (Figure ​ (Figure4 4 ).

Segmentation of tourism market [Colour figure can be viewed at wileyonlinelibrary.com ]

In Figure ​ Figure4, 4 , we can see that the tourism market is divided into geographical, psychographic and consumer behaviour. This figure enables the highlight of age, as it is one of the most significant criteria of the segment. According to the categories, the age can be divided into children, teenagers, youth, middle‐aged and the retired (seniors). From all people's categories, the elderly most frequently has a command of free time. The most relevant place for the elderly activities, complying with their abilities and needs is their usual place of residence. A lot of depends in the person and his/her ability to find some activities for himself/herself. The elderly stays most frequently alone and are condemned to loneliness (Murava & Korobeinykova, 2016 ).

Talking about leisure, it is necessary to pay attention to the fact that the forms and ways of spending leisure is determined by a complex and closely interacted blend of different factors. However, the selection of the certain leisure activities and participation in it highly depends on the person and in particular on his/her age, gender and education (Araña, León, Carballo, & Moreno‐Gi, 2015 ; Dhiman, 2013 ; Liu, Yang, & Pu, 2015 ; Ok Luy & Lee, 2015 ). There are many ways of leisure spending, relevant to the people of different age and different character (Delespaul, Reis, & DeVries, 2004 ; Lanzendorf, 2002 ; Mokhtarian, Salomon, & Handy, 2004 ; Schlich, Schonfelder, Hanson, & Axhausen, 2004 ; Tschan, Semmer, & Inversin, 2004 ). As it was mentioned earlier, the most popular way of leisure spending among the elderly is travels and physical activity. Many other elements complement these two fields. They are as following: transport, accommodation, catering, attractions, etc. Travels turn to be one of the primary leisure spending ways for the elderly. It does not matter if they travel in their country, their city or beyond the boundaries of their homeland. Such a way of time spending turns into the seniors' basis of physical activity.

Both travels and physical activity may be divided into forms, that is, places where all the presented activities may be taken. Seniors most frequently select such destinations, where there is calmness, silence and little noise. They find these things in a natural environment and in holiday and amusement parks. Therefore, the Seniors are a target market in the tourism business. Every year the number of seniors is increasing annually and at the same time there is increasing a number of travels and the following reveals that they are more and more willing to change their residential environment, experience and feel something new (Cerina, Markandya, & McAller, 2011 ). However, not all seniors are able and can implement their travel aims. There are quite many reasons disturbing that, for example, finance, health problems, etc. All reasons are solved invoking the certain ways of solutions. Many seniors cannot go abroad and they select travels in their country or even city. It is not necessary to go far away in order to see something new. It is sometimes to discover what we have never seen in the environment surrounding us. Those seniors are using this principle, who are not willing to go far away from their home.

Other seniors – have set some aims and motives for themselves concerning travels. They are trying to implement that through the application to tourism agencies or planning their trips on their own. Such a type of seniors, wants to get everything from a trip what is possible: nature and culture, sports and leisure, trial of new entertainment, discovery of new places, etc. Their motives and aims are individual (Carey, Kang, & Zea, 2012 ; Kim & Yoon, 2012 ; Westcott, 2012 ). It is not that easy to make a trip in accordance with their requests; thus, many seniors plan their trips themselves. Some of them pay attention to their hobbies (communication and finding of friends, search for romance, interest in historical places and events, etc.); rest and calmness is significant for ones and religion, safety and health is significant for others (Jang & Wu, 2006 ; Losada, Alén, Domínguez, & Nicolau, 2016 ; Moal‐Ulvoas, 2017 ; Patterson et al., 2018). Therefore, taking into account the trends of ageing population, especially in developed world countries, the main issues of competitiveness of sustainable tourism development are linked with innovations in providing tourism services for seniors and disabled people at the same time addressing social tourism challenges.

3.2. Sustainable dev e lopment of tourism destinations

Tourism has become the main economic business field and survival possibility for many countries. Therefore, the competitiveness issues of tourism are closely linked with addressing sustainable development targets of tourist destinations and providing green tourism services which do not have negative impact on environment, ensure resources savings, protection of natural environment and is based on innovations in green services development, In case of the tourist flow increase, there are being established new companies that supply accommodation catering, transportation, entertainment or other services that they travellers need. Žilinskas ( 2011 ) states that “strengthening public economic and cultural integration determine the development of regional tourism that unavoidably is related to the impact on the economy, socio‐cultural environment and nature.” “Due to the increasing tourism demand, municipalities foster tourism, expecting to receive income from tourism, to create new workplaces and encourage the development of business service.”

However, in order to develop business, it is necessary to master the principles of tourism management and implement innovations in this field as well. Paulauskienė ( 2013 ) notices that “tourism management is a complicated process – it is directly and indirectly related to many fields (accommodation, catering, transport, connections, insurance, etc.), which are intended not only to tourists, but for satisfaction of the local residents' needs. So far there have not been identified how to assure effective management of a tourism sector at national, regional or local municipal levels.” Following the author's statement “it is one of the most difficult issues, solved in practice that tourism policy formers face in the countries of different economic development level.”

The tourists have contact with both the producer and the product, leading to three important and unique aspects between tourism and sustainable development of tourist destinations. Tourists constitute touch points with the local environment, host communities and employees. The relationship between the host areas (including both social and natural environment) and have impact on local environment, host communities and employment opportunities development (Lee, 2001 ). Therefore, tourists and the tourism industry has important implications for sustainable development of tourism destinations. The sustainable consumption practices should be promoted by tourism sector in order to contribute to sustainable development of tourism destinations (Sharpley, 2000 ; Singh & Singh, 1999 ; Zmyślony, Kowalczyk‐Anioł, & Dembińska, 2020 ).

Currently, scientists are discussing about communities and their centres and increase possibilities of public administrative effectiveness (Szromek, Kruczek, & Walas, 2020 ; Widz & Brzezińska‐Wójcik, 2020 ; Zmyślony, Leszczyński, Waligóra, & Alejziak, 2020 ; Zucco, et al. 2020 ). The involvement of a local community into the participation in the development process of self‐government may be different: political, social, satisfaction of personal needs, business development in a rural area.

Many authors agree (Aldebert, Dang, & Longhi, 2011 ; Bilgihan & Nejad, 2015 ; Peters & Pikkemaat, 2006 ; Szromek & Naramski, 2019 ; Zarębski, Kwiatkowski, Malchrowicz‐Mośko, & Oklevik, 2019 ) that the most important factor, fostering competiveness in tourism business is implementation of various kind of innovations. Creation of a new service and development of an old – an innovative process that enables the introduction of original services to the market. Creation of green tourism services – an innovation process that attracts environmentally responsible tourists. The main aim – satisfaction of consumers' needs. Creation and development of new services is the main condition for the company's growth and functioning, empowering the increase of the market share, seeking for aims of the growth of sales volume and profit and to limit the entrance of new competitors into the market (Aldebert et al., 2011 ). Innovative activities are a criterion of success for economic growth and social welfare, grounding on advance that fosters the development of business companies. It involves social change processes, fostering innovations. Therefore, one of the key sources of competitive advantage – application of innovations, creation of innovative products and services as innovations are more frequently seen as the key source of competitive advantage. Under the conditions of contemporary market, businesspeople are forced to search for the ways how to implement innovative activities in order to be able to expand their possibilities, constantly develop and change and through the satisfaction of consumers' needs to achieve excellent results.

Developing tourism business, the most significant element is employees that communicate with a client directly and also to address the local communities needs. For tourism agencies and their specialist, in order to meet leisure, recreational or creative interests and needs of customers it is necessary to have necessary theoretical and methodological knowledge, an ability to find out the interests and needs of resident community in different fields of leisure activities, an ability to involve children, teenagers, the disabled and the elderly to active cultural activities (Bilgihan & Nejad, 2015 ).

The corporate social responsibility initiatives, corporate governance and business excellence which can also provide valuable inputs to sustainable tourism development if properly addressed by companies operating in tourism and other related business sectors (Popescu, 2019 ; Popescu & Popescu, 2019 ).

3.3. Research findings

Sustainable tourism development can be achieved without damage to competitiveness of this sector development if such important issues like ageing human population and disable people needs, sustainable consumption and sustainable development of tourism destinations will be addressed by providing tourism services.

Therefore, in order to address the main economic sustainability issues or to strengthen the competitiveness of sustainable tourism sector, it is necessary to tackle with many social and environmental issues linked to sustainable tourism development in tourist destinations. All these economic, social and environmental issues need to be addressed together: welfare and need of local communities, sustainable development priorities of tourism destinations to changing demographic profile of tourists and their changing needs for tourism services and products. Sustainable consumption issues should be taken as priority by developing tourism products and services in order to address environmental sustainability issues. Social issues of sustainability in tourism development are linked with contribution to local communities development and addressing the needs for tourism products and services of aging society and disabled people.

In Figure ​ Figure5 5 the main dimensions of sustainable tourism development are interlinked with drivers of behavioural changes and their implications to sustainable consumption. At the same time this figure summarizes the main research finding and provides future research guidelines for investigation of sustainable tourism development paths and challenges.

The main dimensions of sustainable tourism development and their implications to sustainable consumption [Colour figure can be viewed at wileyonlinelibrary.com ]

The current COVID‐19 outbreak is affecting tourism industry and rising new challenges for sustainable tourism development. According to Lew ( 2020 ), companies that survive the pandemic will need to make their products more resilient to future pandemics—which health experts warn will continue to occur—and be able to adapt to the predicted change in consumer interests, which will include greater demand for sustainable products. The challenge for global sustainable tourism will be to strike a balance between maintaining activity in rich countries, while avoiding overcrowding, and bringing activity to poor countries, some of which are overly dependent on the sector and markets that will need a lot of incentives to recover (Romagosa, 2020 ). In a post‐Covid world, changes to travel and tourism are inevitable and will likely be driven by a combination of consumer choice, destination availability and regulatory change (Spalding, Burke, & Fyall, 2020 ). Therefore, these issues are also need to be addressed in future research shaping sustainable tourism development trends at the risks of pandemics which can arise also in future as well.

4. CONCLUSIONS

Summarizing it can be stated that although sustainable development and sustainable tourism are gaining more and more attention; however, the following are not implemented completely neither by tourism service suppliers, providers nor by the very tourists. In order that sustainable and responsible tourism turned into a social norm, it is needed to educate both organizations and consumers as well interested parties systematically.

There are new perspectives of sustainable tourism development in terms of products and services, focusing on new tourism kinds and separate consumers' segments, focusing on elderly and disabled as well as green tourism services. During the last two decades, due to globalization, tourism has turned to be available to many people, especially of the middle‐class, and as a result, tourism industry has become one of the greatest industry fields in the world. Although, tourism has become available to a majority, and was is easier to travel, some social groups, for example, disabled people and seniors usually were underestimated and forgotten in the tourism market, as they represented the minority that have low economic power. However, due to the low rate of birth in the whole world and the high number of the elderly, this situation has got a new trend and currently, seniors have become a wide and important group that provides with greater use of tourism services than other groups.

As tourism services have impact on host areas including impacts on local environment, host communities and employment opportunities development, the tourism industry has important implications for sustainable development of tourism destinations. The sustainable consumption practices should be promoted by tourism sector in order to contribute to sustainable development of tourism destinations.

There is wide penetration of sustainable consumption aspect of sustainable tourism. The tourists, are currently looking for sustainable tourism services and enjoy responsible consumption practices therefore they are keen to select sustainable tourism service packages that are proposed by various tourism organizations.

Competitiveness and environmental and social issues of sustainable tourism development can be addressed together by implementing innovations and fostering sustainable consumption principles, providing new tourism services for disabled and old people and achieving completive advantage together by contributing to welfare and needs of local communities and dealing with sustainable development priorities of tourism destinations.

The demographic profile of tourists and their changing needs for tourism services and products should be also addressed. Therefore, the sustainable consumption and social tourism functions should be taken as priority by developing tourism products and services in order to address environmental and social sustainability issues.

The current COVID‐19 outbreak will have significant effect on tourism industry and provides new challenges for sustainable tourism development. Companies in tourism sector that survive the pandemic will need to make their products more resilient to future pandemics—which health experts warn will continue to occur—and be able to adapt to the predicted change in consumer interests, which will include greater demand for sustainable products. In a post‐Covid world, changes to travel and tourism are inevitable and will likely be driven by a combination of consumer choice, destination availability and regulatory change, therefore, these issues are also need to be addressed in future including the sustainable consumption practices which should be further promoted and fully integrated in tourism sector by including also international agreements on carbon footprint or other limitations etc.

Another important issues for future research are linked with corporate social responsibility, corporate governance and excellence models of business performance which can provide valuable inputs to sustainable tourism development if properly addressed by business sectors (Popescu, 2019 ; Popescu & Popescu, 2019 ).

The further studies how to ensure social tourism development are necessary to ensure innovations in this field as well as provision of tourism services for disabled and old people should be also put as priority for policy agenda in European Union taking into account current trends of ageing population in all EU Member States and risks of pandemics.

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Relevance of sustainable tourism in the Philippines: case of Boracay Island and Puerto Princesa City

2017, International Journal of Information Research & Review

Tourism industry serves as one of the top incomes of several countries due to its contribution to the economic development and welfare for its people. However, the tourism industry also has negative impacts to the environment and to the community. In order to address these issues, several nations are shifting to sustainable tourism as an alternative. With the practices of sustainable tourism and its fast growth to many developing countries such as the Philippines which resulted for natural resources preservation and economic development at the same time. Thus, it is in this frame of reference that this paper will provide insights on how sustainable tourism practices, particularly in Boracay and Puerto Princesa as two of the leading tourist destination sites is beneficial to the country. The study was conducted for a period of two months and gathered data coming from the Department of Tourism, City Tourism Offices and Key informants. Policies were also implemented by their local governments to ensure that sustainable tourism practices are maintained. Community based participation is highly recommended because this concept will provide additional employment to the community within the rural areas of the tourist destinations.

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This study is to find clear understanding and new formulation in developing the existing tourism in South Sulawesi Province based on its nature and culture. One of the utilizations of nature and culture should be considered and promoted as sustainable tourism. Regional governments should be able to identify potencies of its natural characteristics and cultural peculiarity to formulate marketable tourist destinations and related facilities. Such opportunities open participation from various stakeholders to welcome domestic and foreign visitors to enjoy and in turn to share experiences and supports in managing nature and culture. In one hand, this trend is agreeable in the era of decentralization, because of the plan is closest to the resources. But on the other hand, many important resources for development are not fully controlled and owned by regional government, but belonged to various stakeholders. A new formulation of sustainable tourism in constructing the so-called harmonious ...

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Sustainable Tourism Development Essay

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This essay shows that there are initiatives which aim at promoting sustainability in tourism destinations. However, these initiatives do not work due to the diverse nature of the tourism industry. The essay demonstrates this through various approaches to tourism sustainability and methods that stakeholders have applied in their attempts to enhance sustainability of tourism destinations.

We can define sustainability as a growth that does not experience any threats from feedback. Here, feedback refers to social unrest, pollution, or depletion of resources. We can relate this to the development of tourism destination. In tourism, sustainability would be “that level of development which does not exceed the carrying capacity of the destination and thus cause serious or irreversible changes to the destination” (Tribe, 2005). This is what we call a growth that can sustain itself over time.

It is hard for a nation or a sector to use effective plans for sustainable tourism development with clear agenda. The UNWTO provides policy guidelines for such purposes. The UNWTO refers sustainable tourism with regard to sustainability assumption as “the environmental, economic and socio-cultural aspects of tourism development, and a suitable balance must be established between these three dimensions its long-term sustainability” (UNWTO, 1995).

Sustainability in tourism destination must ensure optimal use of resources that are sources of tourism development, their maintenance, and conservation of biodiversity and natural heritage (Liu, 2003). The project must also “adhere to socio-cultural existences of host communities, conserve their cultural heritage and enhance cultural understanding and tolerance” (Swarbrooke, 1999).

Sustainable tourism project must also provide socio-economic benefits, long-term economic availability, stable employment, poverty reduction, social services, and generation of income to the host community and all stakeholders.

First, regulations are forms of ensuring sustainability of tourism destinations. Stakeholders can introduce permissions and permits as forms of preventative control. Permits and permissions aim at preventing damages by requiring stakeholders to get permissions so as to engage in possible harmful activities. For instance, we can have planning permits to stop developments that do not meet planning guidelines and larger environmental matters and effects.

Second, regulation also involves environmental impact assessment. Some projects which may have severe impacts on the environment; thus the authorities must review an environmental consequences of such projects. It may use a cost-benefit approach that covers the all costs and advantages to stakeholders. For a development to be socially acceptable, its benefits to society must exceed its cost to society.

Third, controls and laws are also effective means of providing and controlling environmental pollutant targets. Occasionally, policymakers may introduce these laws and controls after an event that cause harm to the environment has started. Such laws may cover restrictions to aircraft and other forms of pollution and the quality standards of water for consumption. Litter laws and their subsequent fines are also part of this regulation.

Fourth, there are also special designation areas. Most countries have sites that have special status as a way of promoting conservation and controlling development. These designations have varying degrees of statutory backing. For example, the UK has designated Sites of Special Scientific Interests (SSSIs) and Areas of Outstanding Natural Beauties (AONBs). The UK considers SSSIs sites as “areas of special interest because of flora, fauna, geological or physiographical features” (National Park Service, 1990).

The Countryside Commission designates AONBs areas for the purpose protecting places with natural beauty. The IUCN (the World Conservation Union) has also classified protected places, with an idea of enhancing international conservation efforts and providing the benchmark for protection. Special designation areas may include nature reserve, national parks, natural monuments, and protected landscape or seascape among others.

Fifth, most countries now have laws to ensure that large organisations devote sections of their resources to corporate social responsibility (CSR). CSR now extends to include the environment apart from other issues of organisations. Private organisations are focusing on the environment by creating their environmental management teams, creating environmental guidelines and carrying out environmental evaluations and required actions for purposes of conserving the environment.

The WTTC and WTO are responsible for the provision of leadership and guidelines in environmental conservation. Most guidelines in this area focus on noise, emissions, waste, congestion, tourism and conservation (Deloitte and Oxford Economics, 2010).

Some forms of these regulations are difficult to implement. Still, the industry may find them difficult to follow. There are cases where private developers and environmental authorities engage in lawsuits. Such issues hinder regulations as attempts to enhance sustainability in tourism destinations.

Market methods highlight “manipulation of prices as a method of achieving environmental goals through adjustment of market prices in an attempt to reflect the environmental costs, and benefits of activities” (Tribe, 2005). The sole purpose is for the manufactures and their customers change their behaviours with regard to new prices. This ensures that individuals’ efforts in environmental conservation are worthwhile (Middleton and Hawkins, 1998).

The first concept is ownership. People tend to overuse free resources and areas of free access. Thus, policymakers advocate privatisation of such natural resources. For instance, ownership of a lake is an incentive to enforce property rights. Thus, people may pay for the use of resources such as lakes and oceans as dumping sinks.

Firms will strive to maximise their gains and satisfy their shareholders expectations. Thus, policymakers advocate for public ownership to enhance environmental management. In principle, a public organisation has an “incentive to consider social costs and benefits to the country” (Cohen, 2002).

Policymakers can use taxes and increasing prices to reduce the use of products with negative environmental consequences, and subsidies that can reduce prices and promote the use of products that have positive effects on the environmental. Taxation has worked since it adoption by OECD in 1972 as a way of passing the cost to polluters (OECD, 2001).

On carbon dioxide emissions, Curtis argues that we can make moderate emissions reductions by “way of increased energy efficiency but that excess emissions by luxury hotels and resorts need further action” (Curtis, 2002).

Transport has been a main source of concern in this area. National Parks authorities of the UK have emphasised necessities of transport systems to countryside tourism and recreation. They note that about 90 percent of visitors used cars to parks. Consequently, most environmentalists have called for raised taxations on car and air travels so as to reflect their environmental costs (National Park Service, 1990).

Finland has taxes on none-returnable beverage containers to promote the consumption of returnable parks in attempts to eliminate the level of such parks left as litters. Landfill taxes apply charges on waste management firms that utilise landfill areas for burying solid waste.

Some governments may give grants for people who wish to buy electric cars to reduce carbon pollution. There are projects underway to reduce the amount of carbon in the atmosphere. These include the planned “planting of forests to capture carbon naturally as well as the artificial capture of carbon and its storage in underground reservoirs” (Mules, 2001).

Deposit-refund schemes work by encouraging consumers to return containers from the vendors or dispose them in a manner favourable to the environment. Customers who return their containers get their deposits. This scheme is effective in the local outlets and can work well on a national scale if well implemented (Gee, 1997).

In order to reduce pollution, some countries have introduced charges on products and services they offer the public. These include car parking charges to encourage usage of “public vehicles, road pricing for motorway usages in some EU countries such as France and Spain” (Priestley, Edwards and Coccossis, 1996).

Market approaches to sustainability in developing tourism destinations have been effective in EU zones. Still, the idea to provide subsidies for environmental friendly products such as vehicles is gaining recognition among tourism stakeholders. However, most consumers do not favour the idea of price increases.

Tribe notes that soft tools are “voluntary by nature and attempt to change behaviours sometimes through improved information, advice, persuasion and sometimes by forming specific networks” (Tribe, 2005).

Tourism eco-labelling approach to sustainability focuses on tourists. Leisure and tourism consumers themselves have the ability to transform the consequences of products they consume on the environmental and switch to products with minimal environmental effects. This approach aims at giving the users the “additional environmental information to enable them make informed decisions in their buying patterns” (Cater and Lowman, 1994).

There are also certification and award schemes to enhance sustainability in tourism destination. They authenticate and provide endorsement to environmental attributions made by firms and offer marks such as the Blue Flag that a consumer can recognise (Becken and Hay, 2007).

The Blue Flag goes to beaches that have acquired recognisable levels for water quality and facilities, safety, environmental education and management. This is also an environmental marketing device for tourists who are environmental conscious. The scheme attempts to offer opportunities for beach local stakeholders to increase their environmental concerns (Coccossis and Nijkamp, 1995).

Many organisations such as the World Conservation Union (IUCN) and the Federation of Nature and National Parks of Europe (FNNPE) have produced guidelines and treaties for environmental management and sustainability (FNNPE, 1993).

Citizenship, education and advertising can also enhance sustainability when individuals act in the role of consumers or workers or opinion makers (Cooper, Fletcher, Gilbert and Wanhill, 2008). Consumers need information to enable them purchase green products and contribute towards environmental sustainability.

Thus, the focus should be on an environmental education as a way of creating awareness among consumers and encourage others to adopt favourable products in environmental conservation and sustainability (Gratton and Kokolakakis, 2003).

Tribe notes “voluntary schemes exist to allow consumers mitigate the impacts of any environmental damages they may cause” (Tribe, 2005). The most common is carbon offset schemes in airline to passengers (McNeill, 1997).

Ecotourism as a form of tourism stresses the sound ecological principles (UNEPTIE, 2007). Thus, ecotourism attempts to minimise negative impacts on the environment, create environmental and cultural awareness, offer financial services to empower host communities, and raise sensitive issues of concern to host communities (Saarinen, 2006). Therefore, promoting ecotourism is a form of minimising negative external impacts of tourism and maximising the positive external impacts of tourism. However, industry observers note “ecotourism will always remain a minor form of tourism” (Mowforth and Munt, 2009). Consequently, it is not the main approach for achieving sustainable tourism.

Soft tools rarely achieve their desired effects as such approaches depend on the willingness of participants for effectiveness. However, soft tools are the best approaches for enhancing sustainability of tourism destinations.

Getz, Crouch, and Ritchie share the idea that tourism planners have recognised the need for creating common goals in tourism planning (Getz, 1995; Crouch and Ritchie, 1999). However, the problem is that there are no empirical studies to support common goals, or what factors are essential in creating shared goals in developing sustainable tourism destinations to cater for various needs of stakeholders.

To this end, most tourism organisations have no concrete industry standards as these depend on a given country’s tourism policies. Thus, creating common goals for sustainability in the tourism sector will remain a challenge.

Therefore, organisations should strive to create a solid tourism industry shared goals common among all stakeholders (Burns and Holden, 1995). These goals must come from common publications, stakeholders’ opinions, and academic journals among others. We have to recognise that the industry can create sustainable tourism destinations based on competitive interests and shared resources affected by same factors (Butler, 2006). This will ensure that stakeholders have motivation to achieve a common and collective goal.

However, these shared goals cannot remain constant as the industry experiences growth (Hall and Lew, 1998). Thus, continuous research, studies and development are necessary to reflect the changing trends in the industry such environmental concerns, infrastructures, and marketing principles.

This approach will ensure that the industry has a sense of direction supported by strategies and practical and achievable goals. Medeiros and Bramwell noted that countries such as Brazil have attempted to implement shared vision but with minimal outcomes due to uncertainty in the industry (Medeiros and Bramwell, 2002).

The challenge has been to get information where stakeholders need it for developing sustainable tourism policies. Thus, the industry must enhance information flow among its small stakeholders. This must also apply to feedback. However, generating useful information for the industry means continuous learning due to the dynamic nature of tourism. Application of information systems can assist in reflecting, evaluating, delivering, processing, and improving information flow in the tourism industry for sustainability destinations.

Most stakeholders blame poor research cultures in the tourism industry as a basis for lack of sustainability in developing tourism destinations. This is responsible for the rift in utilisation of the available research findings. De Lacy and Boyd note that there are considerable efforts in Australia to reduce such barriers through “the use of the Australian Cooperative Research Centre (CRC) model for cross-sectoral research collaboration to enhance the sustainability of tourism” (De Lacy and Boyd, 2000).

The approach aims at highlighting the importance of the industry collaboration to enhance the effectiveness and benefits of research findings through technology transfers, usages and commercialisation.

Organisations have relationships that exist among them. These can be in forms of partnerships, co-operation, co-ordination, and collaboration. Researchers have concentrated on these areas so as to eliminate problems that have affected tourism development for decades.

Jamal and Getz concur that enhancing the industry identity and common goals can enhance co-operation among the main players as these stakeholders recognise the need to work as a team (Jamal and Getz, 1995). However, the challenge is that no major studies exist to prove the importance of co-operation to tourism destination development. Still, a closer look at the relationship that exists in the industry reveals that real sustainability in the tourism industry can only become reality if there is co-operation.

Occasionally, some problems result due to lack of information. Therefore, co-operation will minimise incidences of miscommunication and difficulties due to lack of collaboration among the industry stakeholders (Inskeep, 1997). This approach to sustainability is not effective due to challenges related to accessing information in a timely fashion.

One of the aims of ecotourism is the need for cultural exchange among the stakeholders. There is a need for mutual acceptance and accommodation of different cultural belief, and world views to enhance development of sustainability in tourism destinations (Davidson and Maitland, 1997). It is necessary that stakeholders of diverse views and beliefs promote dialogue and exchanges in tourism destinations, acceptance of the locals, conservation of the cultural diversity, and eradicate negative impacts of tourism.

We can use Senge’s system thinking to promote a common language that helps stakeholders who have differences in belief systems (Senge, 1990). The industry covers almost all cultures of the global. Thus, cultural exchange has limitations in relations to accommodation, acceptance, diversity, and eradication of negative stereotypes.

Sustainability of tourism destinations needs consultative approach on decision-making processes. The processes must involve all stakeholders including host communities. Sharman noted some issues that influenced participation of stakeholders in planning as poor representation, low participation and poor outcomes of the process among the participants (Sharman, 1999).

Power issues influenced the outcomes of all consultative processes. The industry can develop models which aim at creating power balance for accommodation of different point of views (Douglas and Butler, 2001). This approach helps in facilitating understanding, strategic planning and increasing stakeholders’ participation.

The uncertainty surrounding the future of tourism industry impacts decision-making process. Stakeholders are not willing to engage in long-term decisions without knowing their consequences. Participants should base their decisions on sound policies and welcome open discussions so that they can identity issues of common concerns and provide alternatives or solutions (Jamieson, 2001).

It is difficult for the tourism industry to have a single body to coordinate all decision-making processes that fit all the tourism destinations of the world. Tourism decisions depend on national policies regulating the industry.

The concept of adaptive management can help in improving sustainability of tourism destinations. Adaptive approaches can help the industry tackle emerging challenges that hamper growth (Knowles and Egan, 2000). Adaptive management enables the industry reacts to changes in a timely fashion.

The idea of adaptive management finds support in studies and ideas of Reeds (Reed, 2000). Adaptive management requires continuous studies, testing and developing adaptive models (Eaton, 1996). Adaptive management has been effective in enhance management of the tourism industry.

Given the reviewed literature, this research supports the view that despite the existence of many initiatives, sustainable tourism practices have not spread across the industry because the stakeholders of tourism are still divided on how to improve the sustainability of tourist destinations . These initiatives exist, but tourism has diverse components that vary from country to country. Thus, putting these together to enhance sustainability of the environment has remained a challenge across the industry.

Approaches to tourism destination sustainability such as regulations, market approaches, and soft tools may not work in every tourism situation. Still, attempts at developing sustainability of tourism destinations may not achieve the desired outcome due to minimal participation in processes such as sharing information, goals, co-operation and co-ordination, cultural exchanges, consultative decision-making and planning, and adaptive management.

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IGAD to Implement Ten Year Sustainable Tourism Master Plan

Addis Ababa, September 18, 2024 (FBC) – IGAD is to launch a ten-year sustainable tourism master plan that aims at unifying fragmented efforts of individual countries in the area of tourism development.

The IGAD Tourism Ministers’ Meeting was convened today in Addis Ababa to endorse the IGAD Sustainable Tourism Master Plan that will be implemented from 2024-2034.

Speaking at the occasion, IGAD Secretary General, Workneh Gebeyehu, said tourism in the IGAD region is vital for the economy of the region, which has a significant contribution to GDP through income generation, employment, and foreign exchange earnings.

In 2023 alone, IGAD member states welcomed over 10 million international tourists, which is a testament to the international appetite for rich heritage, culture, diverse nature, and history of the region, he added.

The region has immense untapped potential in tourism development; however, the absence of clear national policies and inconsistent regulations, information gaps in guiding evidence-driven development strategies, restrictive visas, inadequate infrastructure, conflict, and climate change continue to pose challenges to the sustainability of tapping the potential of tourism wealth, he explained.

In this respect, the IGAD Sustainable Tourism Master Plan is not merely a document; rather, it is a ten-year vision for the future tourism development of the region, the IGAD chief pointed out.

“The IGAD tourism master plan will serve as our guide over the next ten years to realize the objectives, address gaps, and capitalize on our unrealized potential by promoting investment in sustainable tourism infrastructure.”

Ethiopia’s Tourism Minister Nasise Chali, on her part, reiterated that the IGAD region is a haven for diverse and enigmatic tourism resources ranging from spectacular landscapes to captivating wildlife, from colourful cultures and traditions to magnificent history.

However, the benefit and strategic importance of promoting the IGAD region as one destination to the global tourism market is utterly incomparable to and significantly outweighs the fragmented efforts of each country acting independently, she added.

The minister stated that the huge potential for tourism development in the region can be realized through prudent and inclusive policy frameworks that enable member states to fully harness benefits from the tourism sector.

The minister pointed out that the 10-year Sustainable Tourism Master Plan (2024-2034) is a stepping stone for IGAD member states, which would help to bring about a quantum leap in the development of the tourism sector collectively, stressing the master plan shall be implemented in alignment and coordination with the national policies of each member state.

The minister explained that global realities show that integration and cooperation are not a choice but a necessity for developing countries like the IGAD region.

“Tourism ties are no exception. Thus, undertaking infrastructural developments targeted to ensure seamless connectivity, developing integrated tourism products, implementing joint marketing and promotion activities, enhancing travel facilitation measures to increase mutual tourist flows, and building human and institutional capabilities are some of the vital assignments that IGAD countries should collectively execute,” she underscored.

Moreover, Ethiopia considers the 10-year Sustainable Tourism Master Plan as a landmark for IGAD member states that helps to bring about a quantum leap in the development of the tourism sector in the region, she noted, reaffirming Ethiopia’s commitment to be a champion of the IGAD Sustainable Tourism Master Plan implementation, per ENA’s report.

“My government has a firm conviction on the need to build strong partnerships and economic integration among IGAD states, as Ethiopia’s diplomacy has always been geared toward strengthening fraternity and brotherhood with other Africans, anchored in mutual benefits, shared ambitions, and common destiny.”

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