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10 Personal Achievements Examples to Boost Your Resume

Image: https://pixabay.com/illustrations/business-success-female-quality-4082021

One famous study has shown that employers review your resume for less than 10 seconds. To impress hiring managers and stand out from the competition, you need to include personal and professional accomplishments along with your job responsibilities.

In this article, we will share 30 examples of resume accomplishments and explain how to sell your past successes to employers. All achievements are grouped by categories for your convenience. Click on the category you need and explore specific examples.

What are professional achievements?

Personal accomplishments demonstrate that you made a measurable impact for your employer or client. They mean that you went beyond completing your job responsibilities and exceeded what was expected of you, or achieved outstanding results in something. Exceeding sales targets or completing the project ahead of schedule are examples of achievements.

Listing personal achievements on your resume is more important than you think. 75% of hiring managers want to see specific results in your work experience. What's more, a hiring manager can interpret the lack of achievements as a sign that you didn't perform well in your last position.

Here are some more achievement examples:

• Increasing sales, revenue, or profitability
• Re-organizing processes and improving efficiency
• Enhancing customer satisfaction
• Implementing new systems or procedures
• Receiving a promotion, award, or honors
• Developing a creative solution to an issue
• Training and coaching new hires or interns
• Saving time or money for the company.

Why list personal accomplishments on your resume?

Highlighting measurable accomplishments is equally important for a recent graduate, seasoned professional, and a manager. Here's why achievements matter for prospective employers:

• Build trust and credibility. Showing the evidence of your success shows that you are capable of getting things done and achieving results. This is what companies look for in most job seekers.
• Showcase your impact. Listing personal achievements proves your worth as a professional. A significant accomplishment can set you apart from the competition and even help negotiate a better salary.
• Predict future success. Proving potential employers that you tackled similar challenges makes them believe in you. They will anticipate that you will achieve great results for them, too.
• Prove your skills. Saying that you have customer service skills and showing that you increased customer satisfaction by 30% are completely different things. Numbers make the hiring manager take notice.

Adding the right personal accomplishments can eventually help you land more job interview calls, and lead to better career prospects. Are you intrigued? Then, let's move on to specific examples and tips on how to make your personal accomplishments shine on a resume.

10 Personal Achievements Examples to Add to Your Resume

The best resumes feature at least 1-2 achievements for each job. You can list achievements next to your daily duties and responsibilities. Here are some examples of achievements for various careers:

1. Student and Educational Achievements

Writing a student resume is always a challenge. You don't have much work experience yet, so employers cannot evaluate your fit for the job. There is a solution to this problem - focus on academic achievements during your years of study. Accentuating academic awards and results will show that you're a result-oriented, committed to success, and driven individual.

• Maintained a GPA of 3.7 or higher during the four years of study in my Computer Science program
• Conducted independent research in Germany for 4 months, focusing on the impact of artificial intelligence on arts and improving my cultural awareness
• Graduated Summa Cum Laude and received the Dean's List award
• Completed in-demand Google Ads and Google Analytics certifications while studying Marketing in college
• Volunteered at New York-Presbyterian Hospital, improving the quality of patient care.

2. Leadership and Management Successes

Managers and senior executives typically can boast an excessive list of past successes. No need to list all of them. Prioritize your achievements and include the ones that are most relevant to the job description.

Remember that emphasizing leadership skills is not for managers only. Hiring managers value proactive individuals with leadership traits who can take the initiative and guide others.

• Led a team of 7 software developers to complete a new e-commerce project, ensuring the project delivery on time and within budget
• Developed a marketing campaign for a new personal care product, leading to a 43% increase in website traffic and a 17% increase in revenue
• Managed a $350,000 budget for the company and slashed costs by 20% by re-negotiating contracts with vendors
• Created an enterprise-wide planning and scheduling program that ensured the increase of on-time project delivery from 65% to 93%.

Teamwork is one of the key qualities employers seek in your resume. Read our guide:  How to say that you're a team player on a resume .

3. Sales and Customer Service Accomplishments

Sales professionals have clear targets and work to exceed expectations. In this highly competitive industry, it is even more important to speak through examples and prove your relevant skills with numbers and percentages. The good news is that the achievements of a sales rep or customer service rep are easy to find by simply looking into your CRM.

Here are some resume accomplishment examples you might want to add:

• Increased sales by 32% in FY 2023 by implementing a new CRM system resulting in streamlined communication and higher customer satisfaction
• Led a team of 9 sales reps to consistently exceed quarterly sales targets by 12% on average per salesperson
• Developed upselling protocols, resulting in an average transaction increase by 15%
• Entered new markets in Argentina and South Africa by building relationships with global distributors, resulting in a 25% revenue growth in one year.

4. Professional Milestones and Major Accomplishments

Emphasizing professional growth and development is key to a successful resume. Hiring managers favor candidates who are driven, action-oriented, and aimed at career growth. Professional milestones mean achieving some meaningful result in your career that sets you apart from other candidates with similar skills.

• Started a part-time freelance business as a Social Media Marketing consultant, gaining experience in SEO strategy and content creation and generating a $4,500 revenue in five months
• Minimized customer complaints by implementing a new customer service system that resulted in a 35% increase in customer satisfaction
• Won the Teacher of the Year award in 2023.

5. Personal Development and Skill Advancements

Personal achievements and milestones showcase your personal qualities and interests. All in all, hiring managers evaluate your personality in addition to your hard skills. By displaying that you are committed to personal growth, expanding your horizons, and working independently, you'll get a higher interview chance with potential employers.

• Learned German to B2 level in one year and successfully engaged in conversation with native speakers during the trip to Berlin
• Studied abroad in Mexico for six months, becoming proficient in Spanish
• Contributed my articles to Fortune and Business Bulletin Magazine

6. Volunteer and Non-profit Resume Accomplishments

Large companies value volunteer work and non-profit experience on your resume. Doing community service is especially important to highlight if you're a recent graduate or changing careers. Remember to illustrate unpaid experience with numbers and highlight accomplishments to better sell your skills.

• Organized a fundraising event for a local animal shelter that raised $7,000 in donations, exceeding the initial goal by 15%
• Authored a new educational program, serving 1,500+ community members with a low income
• Consistently volunteered for the local food bank for six months, contributing to meal preparation for those in need and helping increase membership by 10%.

7. Creative and Artistic Achievement Examples

Graphic designers, video editors, copywriters, and other creative professionals can share their past achievements related to their respective fields. Creative achievements reflect your ability to find non-trivial solutions and design something new that benefits the organization. You can write achievements as follows:

• Created 10+ compelling visual presentations for client meetings, resulting in closed deals and a sales increase of 25%
• Authored a series of blog posts that increased website traffic by 32% and generated new leads.

8. Human Resources Achievements

Human resources professionals manage payroll and benefits, oversee the recruitment process, design company policies, and handle employee relations. A successful HR professional should highlight achievements related to these aspects of work to prove their skills. It is important to show how you saved money for the organization, implemented new processes, or contributed to employee well-being.

• Boosted employee retention rates by 25% over 3 years by implementing a new onboarding program and organizing team-building events four times a year.
• Designed and implemented the employee wellness program that led to a reduction of healthcare costs by 22% in two years.

Related:  How to describe your remote work experience on a resume ?

9. Innovation and Problem-Solving

Finding creative solutions to problems is an invaluable skill in today's turbulent economy. Give examples of personal accomplishments that reflect your ability to innovate, think outside of the box, and proactively resolve issues.

• Implemented a new workflow for the customer service process, reducing processing time by 30% and improving efficiency by 21%
• Led a cross-functional team to develop a creative solution to improve product launch timelines, resulting in a 2-week reduction in launch time.

10. Awards, Recognitions, and Certifications

Winning a prestigious award or contest is a huge accomplishment, so make sure that your resume reflects it! Getting recognition from your employer, obtaining a prestigious certification, or being recognized at an industry conference also counts as an achievement. You can list such an achievement as a resume bullet point, or create a separate section for awards if you have plenty of them.

• Promoted to Senior Sales Manager for doubling sales after only one year in the company
• Awarded the Marketing Excellence Award in 2022.

This extensive list is to show you how to format your achievements and make them appealing to employers. It provides a comprehensive view of various types of achievements for the most popular industries and professions. However, you can use the same format for any job and career level. Below, we'll talk about how to understand your professional strengths and how to list measurable achievements on your resume.

How do you identify your professional accomplishments?

Are you one of those people who think "I'm not sure if I have any personal achievements at this point"? Then, it's time to reconsider your professional experience and reach out to your HR manager or supervisor for more information. Here are some strategies to help you uncover your accomplishments:

Reflect on your experience

Look back at your career journey and think about the most important career milestones. Write down a list of all your jobs and responsibilities so that you don't overlook anything. Here are some thought-provoking questions to ask yourself:

• What were the most challenging or rewarding projects I worked on?
• What are my biggest successes?
• Have I coached or trained anyone?
• Did I receive recognition, awards, or bonuses at work? Why did I receive them?
• What workplace goals have I exceeded?
• What skills did I develop that I'm particularly proud of?

These questions will help you identify moments where you made a significant impact.

Ask questions

In addition to reflecting on your experience, it helps to reach out to your coworkers, managers, or clients and ask for their feedback. Ask about what your professional qualities they value most, what projects you worked on they found particularly impressive, or where you exceeded their expectations.

Asking these questions will provide you with important insights you could have overlooked. Plus, it will help strengthen your confidence - when you hear other people speaking positively of you, you'll feel more confident when presenting your achievements on paper.

Review your performance reports

Look through your performance reviews, annual reports, or any other documents at work. These documents often contain your achievements, quantifiable data about your impact, and feedback from your boss. For example, looking into a CRM system can give you information about your performance as a sales representative.

If you struggle to find any measurable accomplishments, schedule a 1:1 meeting with your boss to discuss your performance at work. During the meeting, you can get valuable insights and important data for your resume.

Now, let's see how to make your personal accomplishments shine on your resume.

How to effectively highlight your achievements to impress hiring managers?

Quantify your achievements.

Employers expect to see numbers and percentages as they make your achievements more impactful. Moreover, providing specific personal achievements nurtures credibility. There is one more reason to add numbers to your achievements. When looking through your resume, recruiters pay special attention to numbers, therefore, your resume will get more consideration from them.

Add them to your resume summary

Adding your resume accomplishments to the Summary section is another good strategy to catch the employer's attention. The Career Summary section is located at the top of the resume. Employers often read it to decide whether they should continue reading the other sections.

Focus on 1-2 most impressive accomplishments or relevant awards and incorporate them in your career summary. For example, if the company is looking for an HR manager who can set up the department from scratch, emphasize achievements that relate to this skill.

Incorporate action verbs

When describing your personal achievements, use powerful active words. Thus, your accomplishments will sound more dynamic and impactful. Good examples of strong action verbs are implemented, initiated, developed, enhanced, orchestrated, and achieved. Active words emphasize that you took the initiative and went above and beyond to achieve results. Here is our list of  185 Resume Action Verbs  that will make your resume awesome.

Use 1-3 resume accomplishments per job

As you list your past employment, add at least one achievement next to your job responsibilities. You want to show that you made a difference for each of your employers in the past. Moreover, a track record of personal achievements positions you as an ambitious professional who is oriented at delivering results. Such a candidate is more likely to get a job interview.

Tailor them to your target job

In 2024, generic resumes don't work. You need to customize your resume content for each job posting to get noticed on the job market. The same goes for accomplishments. Tailor the achievements to match the skills and qualifications the target employer is looking for. Thus, you will prove your ability to address the specific challenges of the role you're targeting.

Add a matching cover letter

60% of employers expect cover letters along with a resume. Moreover, you can use a cover letter to explain any career issues and show your motivation for joining the company.

Don't reiterate the resume content in the letter. Instead, expand on your most notable achievements and experiences. For example, if you delivered that important software development project ahead of the schedule, you can expand on how you achieved this result. Like in your resume, be concise and closely tailor your cover letter content to the job.

Key Takeaways

• Personal achievements are an asset of any modern resume. If you don't add any, prospective employers may doubt your professional skills.
• Be sure to add at least one professional achievement per role to show your ability to deliver results and outperform.
• It is also essential to adapt the achievements for the job description so that your resume is tailored and showcases relevant traits.

Need some help perfecting your resume?

Writing an interview-winning resume is challenging, and boasting your accomplishments is just one of the many challenges. If you are not sure if your resume sells you well, send it to us for a free resume review. Our experts will evaluate your resume content, format, and style and send you a detailed feedback, which you can use to perfect your resume further and land more interviews.

Have no time to wait and need a professional resume now? Take advantage of our personalized resume writing. A  professional resume writer  will collect information about your work experience and achievements, and turn it into a cohesive career story. Order today with a welcome discount!

Our experienced writers can create a powerful resume suitable for each position. However, you may also request a specific resume depending on the job you are applying for, thus it will be tailored individually for your profession:

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What is a Customer Service Representative? Responsibilities, Salaries, and More

Whether you’re a seasoned professional or new to the field, understanding the nuances of customer service representatives is essential for success.

In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a customer service representative.

A customer service representative is a professional who acts as a liaison between a company and its customers by providing helpful information and resolving emerging issues.

• 2 to 4 years (Customer Service Specialist) : $40,288/year
• 5 to 7 years (Senior Customer Service Specialist) : $52,880/year
• 8+ years (Principal Customer Service Specialist) : $65,322/year

Looking into tools for customer service representatives? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Book a demo to see it in action!

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• Promote In-App Product Launches without Dev Help
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• Measure New Feature Launch Success with Analytics
• Segment Happy Users to Increase Product Reviews
• 14 Day Trial
• No Credit Card Required

What is a customer service representative?

In the SaaS industry, a CSR helps users navigate software applications, troubleshoot technical issues, and drive product adoption .

What does a customer service representative do?

A customer service representative handles a variety of tasks to ensure customer satisfaction . Responsibilities include answering inquiries, resolving complaints, providing support, processing orders, and documenting interactions.

They also guide customers through successfully using product features and helping users get value from them. The ultimate goal is to foster loyalty  and maintain a positive company reputation.

Customer service representative’s main responsibilities

Here’s a breakdown of a customer service representative’s main task:

• Respond to customer inquiries : Provide different types of customer support , address customer questions and concerns via phone, email, or live chat.
• Provide product support : Assist customers with using the software, including troubleshooting and resolving technical issues.
• Conduct software demonstrations : Guide customers through product features and functionalities to help them maximize the product’s value .
• Manage customer accounts : Handle account setups, updates, and cancellations efficiently.
• Resolve technical issues : Diagnose and troubleshoot software problems, escalating complex issues to the technical support team when necessary.
• Document customer interactions : Maintain detailed records of customer interactions, issues, and resolutions in the company’s CRM system.
• Collaborate with other teams : Work closely with product development , sales, and marketing teams to relay customer feedback and contribute to product improvements .
• Provide training and onboarding : Help new customers get started with the software through onboarding sessions and training materials.
• Monitor product performance : Keep an eye on software performance and proactively address any recurring issues that could impact customer experience.
• Stay updated on product changes : Continuously learn about new features, updates, and best practices to provide accurate and current information to customers.
• Assist in developing help resources : Contribute to creating and updating FAQs, user guides , and other support documentation .
• Gather customer feedback : Collect and report customer feedback to help the company improve its products and services.
• Upsell and cross-sell products : Identify opportunities to recommend additional features or products that may benefit the customer.

Customer service representative salary

One of the biggest factors influencing your salary is your experience level. Here’s how experience can impact your customer service specialist salary, according to Glassdoor:

Industries where the demand for customer service professionals is highest, tend to be the same industries that pay the most on average. Retail, finance, telecommunications, healthcare, and technology represent more than three-quarters of customer service job openings. Here are salaries, as reported by Glassdoor: •

• Retail customer service representative : $35,034/year
• Financial customer service representative : $48,332/year
• SaaS customer service representative: $55,000/year

Where you live can have a big impact on how much you make as a customer service specialist. As more and more companies employ a geographically dispersed workforce (including remote workers), it’s common for companies to offer location-based salaries.

According to Glassdoor, these are the midpoint salaries for customer service specialists in the following large US cities:

• San Francisco : $55,071/year
• New York : $50,187/year
• Boston : $47,931/year
• Washington, DC : $48,323/year
• Chicago : $46,022/year

Customer service representative career path

A career in customer service offers numerous opportunities for growth and advancement. Starting from a junior role, individuals can progress through various levels of responsibility and leadership, eventually reaching executive positions within the field.

Here’s a brief overview of the typical career path for a customer service representative.

• Junior customer service representative : Handles customer inquiries via phone, email, and chat, resolves basic issues, and escalates complex problems. Progress by gaining experience, improving communication and problem-solving skills, and taking relevant training or certifications.
• customer service representative : Manages more complex issues, conducts training sessions, collects and analyzes customer feedback , and mentors junior staff. Progress by gaining advanced certifications, and developing leadership skills.
• Senior customer service representative : Resolves complex issues, leads training initiatives, analyzes customer service metrics , and mentors the team. Progress by gaining leadership experience, strategic planning skills, and further education (such as MBA) in management.
• Customer Service Team Lead : Manages a team, develops support strategies , handles escalations, and coordinates with other departments. Progress by managing larger teams, developing strategic planning skills, and demonstrating successful team performance.
• Customer Service Manager : Oversees the entire department, develops goals and procedures, coordinates with other teams, and manages the budget. Progress by gaining upper management experience, pursuing advanced education in business management, and leading a successful department.
• Director of Customer Service : Sets strategic direction, leads cross-functional initiatives, develops long-term plans, and reports to senior executives. Progress by demonstrating success in leading large-scale support initiatives.

Best practices for being a great customer service representative

To excel as a customer service representative, it’s essential to adopt certain best practices.

Here are some key tips to help you succeed in this role:

• Stay Informed : Keep yourself updated on the company’s products and services. Thorough knowledge enables you to provide accurate information and troubleshoot issues effectively.
• Follow-up : After resolving an issue, check back with the customer to ensure their problem is fully resolved and they’re satisfied. This shows commitment and builds trust .
• Be Patient : Maintain patience, especially with frustrated or confused customers. Staying calm and professional helps de-escalate tense situations and improves customer experience .
• Personalize Your Approach : Address customers by their names and tailor your responses to their specific situations. Personalization makes customers feel special and important.
• Respond Timely : Answer customer inquiries promptly and efficiently. Timely responses show respect for the customer’s time and enhance overall satisfaction .

Customer service representative FAQs

• What are your skills as a customer service representative?

I excel in communication, problem-solving, empathy, active listening, and managing difficult situations with a positive attitude.

• What are the duties and responsibilities of customer service?

Duties include assisting customers with inquiries, resolving issues, processing orders, providing product information, and managing product experience.

• What is a good customer service representative?

A good customer service representative is empathetic, patient, knowledgeable, and efficient in resolving customer issues while maintaining a positive attitude.

• How to handle customer complaints?

Listen actively, acknowledge the issue, apologize sincerely, offer a solution, and follow up to ensure the problem is resolved to the customer’s satisfaction.

We hope this guide has provided you with valuable insights into the roles, responsibilities, and rewards associated with this role.

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Top 20 Customer Service Achievements Examples: Job Market Success Guide

As a customer service professional, your resume is more than just a list of responsibilities; it is a testament to your ability to make a positive impact on your organization and its customers.

In this guide, we aim to equip you with a curated list of impactful achievements that will help you stand out in a competitive job market.

Why Focus on Achievements?

In today’s job market, employers are increasingly looking for candidates who can demonstrate tangible results and a proven track record of success.

By showcasing your accomplishments, you highlight not only your skills but also your dedication to enhancing customer satisfaction and driving business success.

What You Will Find

This guide offers a detailed list of 20 customer service achievements that you can draw inspiration from.

Each accomplishment has been carefully selected to demonstrate key areas of excellence in customer service, ranging from problem-solving and innovation to leadership and collaboration.

Top 20 Customer Service Achievements for Resume

1. enhanced customer retention:, 2. implemented feedback system:, 3. training and development:, 4. top performer awards:, 5. customer issue resolution:, 6. increased customer satisfaction score:, 7. crm system integration:, 8. product knowledge expertise:, 9. complaint handling:, 10. cross-department collaboration:, 11. sales support:, 12. quality assurance:, 13. developed training modules:, 14. introduced loyalty programs:, 15. conflict resolution:, 16. multi-channel support:, 17. data analysis:, 18. award-winning service:, 19. upselling and cross-selling:, 20. crisis management:.

How to Use This Guide

1. identify your achievements: .

Use the listed accomplishments as a reference to identify similar achievements in your own career.

2. Tailor to Your Experience: 

Customize these examples to fit your specific roles and responsibilities.

3. Quantify Your Success: 

Whenever possible, use numbers, percentages, or monetary values to quantify your results and make a lasting impression.

Quotes and Testimonials

“In my experience, demonstrating clear achievements on your resume can make your application stand out in a crowded job market.” — Sara Chris, Customer Service Manager.

“By highlighting specific accomplishments, I was able to advance my career and secure a leadership position.” — John Alexander, Senior Customer Service Representative.

Final Thoughts

By incorporating these accomplishments into your resume, you will be able to demonstrate your value to potential employers effectively. Whether you are looking to advance in your current career or pivot to a new opportunity, these accomplishments can help you shine as a top candidate in the customer service field.

We hope this guide serves as a valuable resource in your job search journey.

• 20 Airline Customer Service Agent Achievements for Resume
• Retail Customer Service Duties, Skills and Achievements
• Customer Service Cover Letter Sample, Writing Guide (2024)
• 20 Customer Service Representative Accomplishments for Resume

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24 Customer Service Resume Examples - Here's What Works In 2024

Applying for a customer service role your resume is an essential part of your application. below, we’ve compiled five resume templates with the most important qualities that hiring managers are looking for in 2023. (google docs and pdfs attached)..

Have you ever been told that you have a sixth sense for other people’s emotions? Do you have superb communication skills? Do you love solving interesting problems? If you answered yes to any of these questions, you could have what it takes to work in customer service. In the modern era, the need for strong customer service employees is higher than ever. The internet is helping brands reach global audiences and users, making the 24/7, “always-on” marketplace a reality. In addition, customer’s voices are amplified across platforms in the modern era, making the success of a business depend heavily on customer satisfaction. A strong customer service team is key to building the foundation of a successful company, and recruiters are on the hunt for customer service representatives, managers, and supervisors who are adept at solving customer issues and who can represent and uphold the company’s brand. Experts project that the employment of customer service employees will grow a staggering 10% through 2024 -- faster than the average for any other field of expertise. But as the field grows, so does the amount of competition. If you want to work in customer service, it’s important to ensure that your resume will stand out from the crowd. What should a customer service resume in 2023 look like? Below, we’ll go over 5 successful customer service resume templates that you can download and use. We’ll also go over some of the most important skills that hiring managers look out for, and some other useful tips to keep in mind as you write your customer service resume.

Customer Service Resume Templates

Jump to a template:

• Customer Service Representative
• Customer Service Manager
• Customer Service Supervisor
• Entry Level Customer Service Representative
• Director of Customer Service
• Retail Customer Service Rep
• Call Center Customer Service Rep
• Customer Service Specialist
• Customer Service Agent
• Customer Service Cashier
• Customer Service Associate
• Customer Service Sales Associate
• Healthcare Customer Service Rep
• Remote Customer Service Rep
• Call Center Manager
• Call Center Representative
• Call Center Supervisor
• Call Center Agent
• Call Center CSR

Jump to a resource:

• Keywords for Customer Service Resumes

Customer Service Resume Tips

• Action Verbs to Use
• Bullet Points on Customer Service Resumes
• Related Administrative Resumes

Get advice on each section of your resume:

Template 1 of 24: Customer Service Representative Resume Example

If you are outgoing, patient, and a great communicator, a role as a customer service representative might be right for you. Customer service representatives are customer-facing roles who address customer concerns, issues and complaints for a company. The customer service representative is the company's first line of defense in helping customers and ensuring satisfaction. These professionals may work in-person, or in remote settings like a call center. The customer service representative may address a variety of questions and problems from customers each day, and therefore must be master communicators and skilled problem solvers. To become a customer service representative, you’ll need at minimum a high diploma, and preferably an associates degree in a related field like psychology or business adminstration. Previous customer facing experience, such as prior roles as a sales associate or support specialist will be helpful in landing this role. Soft skills are of utmost importance when it comes to what companies are looking for in potential customer service representatives. The ideal candidate will be patient, great at multitasking, and communicating.

We're just getting the template ready for you, just a second left.

Tips to help you write your Customer Service Representative resume in 2024

   showcase your ability to handle stress effectively.

A role as customer service representative can quickly become overwhelming if you don’t have great stress and crisis management tools. Customers may be emotional when they address representatives, which makes it extremely important that you show your experience with crisis de escalation, active listening, and effective problem solving on your resume.

   Highlight any successes you have had boosting customer satisfaction

Oftentimes, customer service reps are rated on a customer satisfaction score. If you’ve had roles where you were rated on a customer satisfaction survey, be sure to highlight any steps you took to improve your customer ratings. Maybe you often went above and beyond for customers, or found a new way to solve a common issue. Either way, be sure to highlight any experience you have improving customer experience.

Skills you can include on your Customer Service Representative resume

Template 2 of 24: customer service representative resume example.

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

   Strong action verbs and tangible results in customer support

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

   Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Template 3 of 24: Customer Service Manager Resume Example

The customer service manager is an integral role on any customer-facing team. Customer service managers can work in a variety of industries. They are responsible for leading the customer service team, ensuring customer ratings are trending positively, revamping customer service protocols, training new staff, and more. To become a customer service manager, you’ll need some critical soft skills and experience. Generally, hiring managers will look for a candidate with a minimum of an associates degree in business, communications, or another related field. However, those with a high school diploma could be considered if they have a lot of experience. Previous customer service and support experience is required to land this role. Candidates should be comfortable working face-to-face with customers, excellent problem solvers, and goal oriented.

Tips to help you write your Customer Service Manager resume in 2024

   highlight your leadership skills.

As a customer service manager, you will train and guide junior-level customer service staff. For this reason, you should highlight your ability to mentor and lead others. Maybe you volunteer with tutoring teens, or maybe a previous job has asked you to step up as a leader. In any case, all leadership experience you have should be clearly highlighted on your resume.

   Showcase your experience improving customer service metrics

Metrics are very important benchmarks to understand in customer service. As the customer service manager, you will be asked to help improve your team’s metrics, like customer satisfaction or NPS. For this reason, it’s important to show off any experience you have improving a team’s numbers or helping a team meet a new goal.

Skills you can include on your Customer Service Manager resume

Template 4 of 24: customer service manager resume example.

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Template 5 of 24: Customer Service Supervisor Resume Example

The customer service supervisor is a leadership position who oversees many facets of a customer service team. These individuals usually have extensive experience in customer-facing and/or team leadership roles. As a customer service supervisor, you will be responsible for training and mentoring customer service representatives, tracking employee performance, monitoring key metrics, solving high-level issues and complaints, and more. To become a customer service supervisor, you should have keen problem solving skills, strong leadership abilities, and be an effective multitasker. For this role, a minimum of an associate's degree is necessary, however a bachelor’s degree could help you land this role more easily. Moreover, hiring managers will be looking for candidates with 3-5 years experience in customer-facing roles, such as experience as a sales representative, customer care representative, or telephone sales representative. You must show hiring managers you understand how to effectively manage and solve customer complaints. In addition, candidates for the role should have excellent time management and leadership skills.

Tips to help you write your Customer Service Supervisor resume in 2024

   detail your ability to train and mentor others.

Since customer service supervisors are responsible for overseeing day-to-day productivity of the customer service team, it’s important that they are able to identify areas for growth and improve employee performance quickly. Any and all experience you have teaching, mentoring, or training others should be outlined on your resume.

   Highlight your experience giving constructive feedback

Customer service managers will be asked to give employees actionable feedback to improve their customer service and KPIs. For this reason, it’s important to have managerial skills such as delivering constructive feedback. Any courses you’ve taken or experiences you’ve had that relate to giving constructive feedback should be highlighted on your resume.

Skills you can include on your Customer Service Supervisor resume

Template 6 of 24: customer service supervisor resume example.

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

   Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

   Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Template 7 of 24: Entry Level Customer Service Representative Resume Example

As an Entry Level Customer Service Representative, you're the front line of a company's communication with its customers. It's a role that demands exceptional interpersonal skills and a knack for problem-solving. Recently, the ability to navigate and use customer relationship management (CRM) software has become more important as companies digitalize their processes. When crafting your resume, it's crucial to portray not just your customer service abilities, but also your adaptability in a technology-driven workspace. In this role, patience and empathy are also key. The pandemic has put customer service reps under increasing pressure as businesses pivot to meet changing consumer needs. Your resume should tell a story of resilience, adaptability, and unflappable customer service even when faced with challenging situations.

Tips to help you write your Entry Level Customer Service Representative resume in 2024

   emphasize crm software proficiency.

In your 'Skills' section, be sure to include any experience with CRM software. Today, companies expect their customer service reps to efficiently manage customer data, making this skill a high-priority.

   Showcase Adaptability through Specific Examples

Under your 'Experience' section, cite specific instances where you adapted to sudden changes or challenges. It shows your resilience and ability to remain composed under unexpected circumstances which are essential in a customer service role.

Skills you can include on your Entry Level Customer Service Representative resume

Template 8 of 24: entry level customer service representative resume example.

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Template 9 of 24: Director of Customer Service Resume Example

The director of customer service is a senior-level role. This person oversees an organization's customer service program, policies, and procedures They may develop customer service KPIs and metrics, assist in developing budgets, interpret customer service data and reports, and more. All in all, this role is responsible for ensuring all aspects of a company’s customer service department are running smoothly. Given that this is a senior-level role, considerable customer service knowledge and experience is critical. Hiring managers will be looking for a candidate with a minimum of a bachelor’s degree in business adminstration or management. Moreover, ideal candidates for this role will have 5+ years of experience in customer service. Companies will look for a candidate with previous experience in roles such as sales manager, supervisor, or customer care executive. Strong candidates for this role will have a deep understanding of customer service metrics, budgeting, and project management.

Tips to help you write your Director of Customer Service resume in 2024

   highlight your project management knowledge and skills.

As a director of customer service, you will need to execute on many projects and tasks. It’s important to understand how to effectively work through projects and delegate tasks as appropriate. For this reason, you should show off any project management experience on your resume. It’s wise to get certified in Six Sigma Green Belt, or another popular project management framework.

   Showcase your success cross-collaborating interdepartmentally

The director of customer service will need to collaborate internally with the sales, marketing, and finance teams to complete projects and meet goals. Therefore, it’s important to detail instances where you have successfully collaborated with other departments to execute a project or meet a new goal.

Skills you can include on your Director of Customer Service resume

Template 10 of 24: director of customer service resume example.

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

   Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

   Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Template 11 of 24: Retail Customer Service Rep Resume Example

This is an almost entirely customer-facing position. You will be the face of the company to the customer and will be on hand to lend a friendly face and to answer any questions they may have. You may also be tasked with dealing with customer complaints and offering solutions, as well as any cashier tasks, or sales tasks that may be assigned. This job requires a positive attitude, problem-solving skills, and excellent communication, among other soft skills. While no higher education is required, it would look good on your resume to have a degree. More importantly, however, is your experience. Recruiters want to see that you have had experience in customer-facing positions; preferably in the industry you are applying to. Take a look at this successful resume sample.

Tips to help you write your Retail Customer Service Rep resume in 2024

   gain certification to give you an edge..

Go the extra mile and gain customer service certification. It will show recruiters your commitment to the profession and will also show the knowledge and ability you bring with you. This applicant has three impressive certifications.

   Use your skills list to show task capabilities.

Show recruiters the functions of your job that you can do by using your skills list. Show them that you can handle customer service, sales, cashiering, etc. This applicant has done this very successfully.

Skills you can include on your Retail Customer Service Rep resume

Template 12 of 24: call center customer service rep resume example.

In this position, you will be helping customers with any queries or problems they may have related to the company. The only difference between you and other customer service reps is you will be working over the phone and in a call center. To succeed you must have excellent communication and problem-solving skills. The ability to remain polite and helpful in stressful situations is also key. The big benefit to this position is you do not have to be in the same physical location as the store or company. Many call centers for American companies are located in other countries. Here is a recruiter-approved resume sample for this position.

Tips to help you write your Call Center Customer Service Rep resume in 2024

   list all languages that you speak..

Having an extra language when working in a call center position is highly beneficial and desired. So list all languages that you can communicate with over the phone. Make sure to include your level of proficiency for each.

   Include your customer satisfaction rates.

An easy way to make your resume shine is to include actual figures that show recruiters how successful you have been in previous positions. So include your customer satisfaction rate or rate of resolving customer problems.

Skills you can include on your Call Center Customer Service Rep resume

Template 13 of 24: customer service specialist resume example.

A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver. Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.

Tips to help you write your Customer Service Specialist resume in 2024

   include all industry-standard tools in your skills section..

You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.

   Work on getting customer service certification.

Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.

Skills you can include on your Customer Service Specialist resume

Template 14 of 24: customer service agent resume example.

A customer service agent assists a company’s customers, addresses concerns, and answers questions. This is a customer-facing position so you need to be approachable, friendly, polite, and helpful. Recruiters would prefer to see a resume showing customer service experience in their industry. Any extra steps you have taken to gain certification or even a degree in customer service or a related field would also be a huge positive.

Tips to help you write your Customer Service Agent resume in 2024

   include any other customer-facing experience..

If you have experience in sales or any other customer-facing job, feel free to include it if your experience section is looking scarce. There are very many relevant transferable skills you will gain from these positions which would help you succeed as a customer service agent.

   Quantify your workload capabilities.

Impress recruiters by including figures of how many customer complaints you resolved in previous positions. Include any other impressive figures related to customer service tasks.

Skills you can include on your Customer Service Agent resume

Template 15 of 24: customer service cashier resume example.

A customer service cashier is responsible for processing payments of customers when they want to buy a company’s products. Your tasks may include scanning goods, confirming prices, processing cash or card payments, keeping the cashier area organized, bagging or wrapping goods, etc. Like other customer service staff, you need to have excellent communication and a polite and helpful demeanor. In addition, you will need to be good with numbers and be experienced in using payment technology. Recruiters would prefer to see applicants with retail cashier experience.

Tips to help you write your Customer Service Cashier resume in 2024

   keep your cashier tools section updated..

Technology is always advancing. As new and more efficient cashier tools are developed, ensure you learn to use them and update your resume to include them.

   Highlight any financial experience.

A degree in accounting or a similar field is extremely useful for this position. Any financial certifications would equally be beneficial. So ensure you list any related certifications. If you have none, consider gaining some to stand out from the crowd.

Skills you can include on your Customer Service Cashier resume

Template 16 of 24: customer service associate resume example.

A customer service associate ensures that a customer’s experience is as smooth and enjoyable as possible. You will need to be friendly and helpful. Your tasks will include handling any customer queries or problems and providing solutions to any issues they may have. You will also be in charge of keeping a good record of customer interactions and relaying any customer issues to your superiors. Soft skills you must possess include excellent communication, excellent problem-solving skills, and an inviting and calm demeanor. Take a look at this successful customer service associate's resume.

Tips to help you write your Customer Service Associate resume in 2024

   list your capabilities in the skills section..

Make your capabilities as easy to recognize as possible by listing the customer service tasks you can do in your skills section as this applicant has done.

   Include any customer-facing experience.

Customer-facing positions have a lot of overlap in terms of skills and tasks, so adding them to your resume will be useful. This applicant has included their cashier experience.

Skills you can include on your Customer Service Associate resume

Template 17 of 24: customer service sales associate resume example.

This is an entry-level position where you will be tasked with assisting customers at any point of their sales journey while in your store. You may be responsible for greeting customers as they arrive, answering any questions about products, assisting them in finding the right products, facilitating the payment process, and even handling refunds if necessary. This position requires excellent interpersonal skills, communication skills, and self-motivation, among others. Take a look at this resume sample.

Tips to help you write your Customer Service Sales Associate resume in 2024

   ensure your tools reflect the entire sales cycle..

Show recruiters that you are experienced with all industry-standard sales tools from cashier tools to scanning tools, to relevant customer CRMs. Go an extra step and find out what tools the company of your choice uses and make sure to include those in your resume.

   Show your background in finance-related tasks.

Doing cashier tasks is a fundamental part of the job. Because of that, recruiters will want to see that you are good with money and accounting. If you have any qualifications or previous experience in those fields, be sure to include them.

Skills you can include on your Customer Service Sales Associate resume

Template 18 of 24: healthcare customer service rep resume example.

Professionals in this position will assist customers, where necessary, in a clinical setting. Your tasks may include handling patient intake, patients’ files, booking appointments, and any queries or concerns customers may have. Having an educational background in the medical field would be a huge plus, as would having experience working in the medical field. You also need to be someone who is experienced in handling sensitive information, and who has a friendly disposition.

Tips to help you write your Healthcare Customer Service Rep resume in 2024

   use healthcare keywords..

Show recruiters you are experienced in the field. and improve your chances of passing through any ATS resume filters by using healthcare keywords. Useful keywords may include HIPAA, insurance, healthcare, EPIC, etc.

   Get certified in the healthcare field.

Go the extra step to get certified in one or more of the core functions of your job. This applicant is a certified healthcare customer service representative and certified medical coder.

Skills you can include on your Healthcare Customer Service Rep resume

Template 19 of 24: remote customer service rep resume example.

As the name suggests, this professional performs their customer service duties remotely via email or over the phone. Their duties may include responding to customer complaints or queries, building relationships with customers, notifying customers of promotions or discounts, etc. Your written and verbal skills need to be excellent to succeed in this role. Staying self-motivated and highly productive are also keys to success.

Tips to help you write your Remote Customer Service Rep resume in 2024

   include metrics of your workload capabilities..

Show recruiters how efficient and productive you are by including metrics such as how many emails you answered in a given period or how many calls you handled.

   Include your software and hardware tools.

If you work from home, include all the hardware you will be using in your tools section. A fast computer, a good pair of headphones, and a fast internet connection are some of the tools you will most probably need.

Skills you can include on your Remote Customer Service Rep resume

Template 20 of 24: call center manager resume example.

As a Call Center Manager, your role is essentially the backbone of a company's customer service operations, and your resume needs to reflect that. You're managing a team of agents, providing training, facilitating communications, and ensuring a high level of customer service. The industry is becoming more digitally focused, utilizing real-time data and advanced software to manage customer interactions. Your resume should convey your technological aptitude, and your understanding of customer service trends. When writing your resume, consider the performance metrics and targets that call centers focus on. Businesses are increasingly valuing managers who can demonstrate their impact through tangible achievements and metrics. Optimization and efficiency are the name of the game, so evidence of your ability to improve these areas is key.

Tips to help you write your Call Center Manager resume in 2024

   show proficiency in modern call center software.

The call center industry is heavily reliant on technology, and companies often require managers to be proficient in specific software. On your resume, list the call center platforms you're familiar with. This could include CRM software, call routing technologies, or analytic tools.

   Quantify your achievements in team management and customer service

Call center managers are expected to lead their team to meet specific goals and targets. These could be related to customer satisfaction, call handling times, or team productivity. Where you can, incorporate quantifiable achievements on your resume. For example, "Improved average call handling time by 15%".

Skills you can include on your Call Center Manager resume

Template 21 of 24: call center representative resume example.

As a hiring manager, I've come across a good number of resumes for Call Center Representatives. What strikes me about this role is the level of multitasking and customer service skills required. You're dealing with customer inquiries, complaints, and sometimes even emergencies, all while navigating various systems to log calls and find information. Recently, there's been a trend towards remote roles, which means you'll likely need to demonstrate your ability to work independently and manage your time effectively. When writing your resume, it's key to showcase these abilities, along with any experience you have in handling difficult situations or complex systems in a high-pressure environment.

Tips to help you write your Call Center Representative resume in 2024

   show your interpersonal skills.

As a Call Center Representative, you're the first point of contact for customers. It's your job to make them feel heard and understood. So, on your resume, you should give examples of your ability to empathize with customers and communicate clearly.

   Prove your tech proficiency

Even though you're in a people-oriented role, tech plays a huge part in your day-to-day tasks. You'll need to log calls, find customer information and possibly troubleshoot technical issues. So make sure to list any relevant tech skills or software familiarity you have on your resume.

Skills you can include on your Call Center Representative resume

Template 22 of 24: call center supervisor resume example.

As a Call Center Supervisor, your role is infused with a mix of administrative, leadership, and customer service elements. Your resume should reflect these unique aspects. Specifically, it must demonstrate your skills in managing employees, ensuring high-performance levels, and handling customer escalations. Recently, companies are leaning towards supervisors with a strong grasp of digital platforms and analytics as call centers move towards omnichannel customer service. So, stay ahead by showcasing your digital skills and familiarity with various call center software. Moreover, hiring managers are now seeking candidates who can work remotely without compromising team productivity. In your resume, you may want to present any experiences where you've successfully managed remote teams or worked in virtual call centers, to cater to this growing trend.

Tips to help you write your Call Center Supervisor resume in 2024

   show your people management skills.

As a Call Center Supervisor, you're in charge of a team. So, it's crucial to show your ability to lead and manage people effectively. Mention any strategies you've used to boost team morale, decrease staff turnover, or increase agent productivity.

   Highlight your proficiency in Call Center software

Call center operations heavily rely on software. Your resume should demonstrate your proficiency in using call center software, be it CRM systems, auto-dialers or analytics programs. Any experience in implementing or refining these tools can be a significant asset.

Skills you can include on your Call Center Supervisor resume

Template 23 of 24: call center agent resume example.

As a Call Center Agent, you're at the heart of customer interaction. You're the voice and ears of the company, providing solutions and offering assistance. Crafting a resume for this role requires a knack for showcasing your communication skills and empathy. Also, as remote operations become more commonplace due to recent trends, it's equally important to highlight experience or comfort with digital tools and remote work environments. Secondly, call centers are evolving into contact centers, with omnichannel interactions (calls, online chats, emails, etc.) becoming the norm, so versatility is key. When writing your resume, it's crucial to show rather than tell. Don't just claim you're patient or agile — provide concrete examples of when you've used these skills. Remember, quality of customer service pulls more weight in call center roles than a high volume of calls handled.

Tips to help you write your Call Center Agent resume in 2024

   show proficiency in using digital tools.

When listing your skills, show you're no stranger to digital tools. Mention specific software or platforms you've used in past roles, especially remote communication and collaboration tools. This shows you're ready to handle remote and on-site work.

   Demonstrate versatility in customer interactions

Instead of focusing solely on call handling, showcase experiences with different forms of customer interactions. Have you handled customer queries through live chats or emails? Have you dealt with difficult customers? Provide examples. These instances show you're adaptable and ready for the modern contact center world.

Skills you can include on your Call Center Agent resume

Template 24 of 24: call center csr resume example.

Working as a Call Center Customer Service Representative (CSR) isn't just about answering calls. It's about problem-solving on the fly, maintaining a positive attitude, and communicating effectively. A call center CSR resume needs to reflect that, but also keep up with the industry's shift towards multichannel support - handling emails, social media, and live chats. When crafting your resume, understand that it's not just about listing your previous roles, but showcasing your ability to handle an ever-evolving, fast-paced, customer-focused role.

Tips to help you write your Call Center CSR resume in 2024

   demonstrate your multi-channel proficiency.

In this digital age, call centers aren't just about making and receiving calls. You need to showcase your ability to handle emails, social media, and live chats. Include any previous experience and skills you have in these areas.

   Show your problem-solving skills

As a CSR, you need to be able to think on your feet. Use your resume to tell stories about how you've solved customers' problems efficiently and effectively. Quantifiable achievements here can really make you stand out.

Skills you can include on your Call Center CSR resume

We spoke with hiring managers from top customer service companies like Zappos, American Express, and Nordstrom to bring you the most effective tips for your customer service resume. These tips will help you showcase your skills and experience in a way that stands out to potential employers.

   Highlight your communication skills

Strong communication skills are essential for customer service roles. Make sure to emphasize your ability to communicate effectively with customers, both verbally and in writing.

• Demonstrated excellent verbal and written communication skills, consistently receiving positive feedback from customers and supervisors
• Skilled in active listening, empathy, and conflict resolution to effectively address customer concerns and provide solutions

Avoid vague statements that don't provide specific examples of your communication abilities:

• Good communication skills
• Able to talk to customers

   Showcase your problem-solving abilities

Employers value customer service representatives who can think on their feet and find creative solutions to customer issues. Highlight specific examples of how you've successfully resolved customer problems in the past.

• Resolved a complex billing issue for a long-time customer, resulting in a renewed contract and increased customer loyalty
• Developed a streamlined process for handling product returns, reducing customer wait times by 30%

Don't simply state that you have problem-solving skills without providing evidence:

• Problem solver
• Able to handle customer complaints

   Include metrics to quantify your achievements

Use numbers and percentages to demonstrate the impact of your work. This helps employers understand the scope of your responsibilities and the value you brought to your previous roles.

• Maintained a 95% customer satisfaction rating based on post-call surveys
• Handled an average of 50 customer calls per day, consistently meeting or exceeding team targets

Avoid using vague or unquantifiable statements:

• Helped many customers
• Improved customer satisfaction

   Tailor your resume to the specific job

Customize your resume to match the requirements of each customer service position you apply for. Use the job description as a guide to highlight the most relevant skills and experiences.

Customer Service Representative with 5+ years of experience in fast-paced call center environments. Skilled in handling high volume of customer inquiries, resolving complex issues, and maintaining a positive attitude under pressure. Proficient in Zendesk and Salesforce CRM software.

Generic summaries that could apply to any customer service job are less effective:

Customer Service Representative with experience in handling customer calls and emails. Good communication skills and ability to work in a team.

   Emphasize your technical skills

Many customer service roles require proficiency in specific software or tools. Make sure to list any relevant technical skills you possess, such as:

• Proficient in Zendesk, Salesforce, and Microsoft Office Suite
• Experienced in using live chat and social media platforms to provide customer support

Don't include outdated or irrelevant technical skills:

• Proficient in Windows 95
• Familiar with fax machines

   Highlight your industry-specific knowledge

If you have experience or knowledge related to the industry you're applying to, make sure to emphasize this in your resume. This can help you stand out from other candidates.

• Extensive knowledge of telecommunications products and services, allowing for quick and accurate resolution of customer inquiries
• In-depth understanding of e-commerce best practices and trends, enabling proactive customer support and upselling opportunities

Avoid generic statements that don't demonstrate industry-specific expertise:

• Knowledge of products and services
• Familiar with industry trends

Many recruiters skim through your resume -- some might spend less than a minute reviewing your application. That’s why it’s so important to craft a resume that highlights your strengths well, and that helps you stand out as a strong candidate. How do you craft such a resume? Below, we’ve gathered the top tips for creating a customer service resume that will help your application shine:

  Tailor your customer service resume with industry-specific keywords

Customer service employees may work in a variety of different industries -- nearly every type of company needs to regularly interface with customers and support their needs. When applying to work on a customer service team, it’s important to tailor your resume to the specific industry that you are applying for -- whether that’s tech, consumer goods, ecommerce, or something else. For example, if the job that you’re applying for is a fast-paced tech startup, you might include such phrases as “driving conversion rates”, “eliminating customer friction points”, or “ensuring agile and scalable operations.” Every industry has their own special jargon. If you’re stuck or not sure what phrases to use, you can find these sorts of keywords by looking through multiple job listings for customer service roles at similar companies and note any words or phrases that seem to get repeated. Using these industry-specific keywords shows your hiring manager that you’ve done your homework and are serious about the role.

   Structure strong bullet points using Action Verb + Task + Metric

Staring at a blank line in your resume can be frustrating. We’ve provided a simple framework for you to follow as you craft your bullet points for your customer service resume. Hiring managers want to quickly see the impact of your contributions, and this formula will help you do exactly that, instead of filling your resume with fluff. Here’s what it looks like:

  Use your skills section wisely

Use your skill section to highlight your expertise in customer service. What skills should you emphasize? Customer service employees need to know how to de-escalate tense customer situations, improve operations and efficiencies, and organize your team and their workflow. You must be strong in the “3 Ps of Customer Service Management”: professional, patient, and “people-first” attitude.

Writing Your Customer Service Resume: Section By Section

  header, 1. put your name on the first line.

Your name should be the most prominent element in your header, as it's the primary identifier on your resume. Make sure it stands out by using a larger font size than the rest of your contact details.

Here's an example of how to format your name in your header:

Avoid adding labels or titles next to your name that could distract from it, like this:

• Name: John Doe
• Customer Service Representative John Doe

2. Include essential contact details

After your name, list your key contact details so hiring managers can easily get in touch with you. Essential details to include are:

• Phone number
• Professional email address
• Location (City, State)

You can list these details on one line, separated by dividers. For example:

John Doe 555-123-4567 | [email protected] | New York, NY

Avoid providing too many details that clutter your header and distract from the essentials. For instance, there's no need to include:

• Multiple phone numbers
• Full mailing address with zip code
• Unprofessional email handles (e.g. [email protected] )

3. Showcase your customer service job title

If you have room in your header, consider adding your current or most recent job title related to customer service. This helps quickly convey your professional identity to hiring managers.

For example:

• John Doe, Customer Success Manager
• John Doe Customer Support Specialist

However, avoid listing multiple job titles or stuffing your header with keywords, as that can appear cluttered and spammy. Stick to one clear job title most relevant to the position you're applying for.

  Summary

A resume summary is an optional section that goes at the top of your resume, just below your contact information. It's a short paragraph, usually 3-5 sentences long, that highlights your most relevant skills, experiences, and achievements. While a summary is not required, it can be a valuable addition to your resume if you're changing careers, have a lot of experience, or want to provide additional context that's not already in your resume.

However, you should never use an objective statement instead of a summary. Objective statements are outdated and focus on what you want from an employer, rather than what you can offer them. A well-written summary, on the other hand, can grab the attention of a hiring manager and convince them to keep reading your resume.

To learn how to write an effective resume summary for your Customer Service resume, or figure out if you need one, please read Customer Service Resume Summary Examples , or Customer Service Resume Objective Examples .

1. Tailor your summary to the customer service role

When writing your summary for a customer service position, it's essential to highlight your relevant skills and experiences. Focus on customer service-specific skills such as communication, problem-solving, and conflict resolution. Mention any experience you have working with customers, whether it's in a retail setting, call center, or other customer-facing role.

For example, instead of a generic summary like this:

Experienced professional with a proven track record of success. Strong communication and organizational skills. Seeking a challenging position with opportunities for growth.

Try a tailored summary like this:

Customer service professional with 5+ years of experience in retail and call center environments. Skilled in resolving complex customer issues, improving customer satisfaction rates, and training new team members. Seeking to leverage my communication and problem-solving skills in a customer service manager role.

2. Quantify your achievements

Whenever possible, use numbers and metrics to quantify your achievements in your summary. This helps provide concrete evidence of your skills and experience, and makes your summary more impactful. For example:

• Resolved an average of 50+ customer inquiries per day while maintaining a 95% customer satisfaction rate
• Improved first call resolution rate by 15% through effective troubleshooting and communication
• Trained and mentored 10+ new customer service representatives

Avoid using vague or subjective phrases like "excellent customer service skills" or "strong communicator." Instead, let your quantified achievements speak for themselves.

  Experience

Your work experience section is the most important part of your customer service resume. It's where you'll showcase your relevant experience, key accomplishments, and the value you'll bring to the role.

Let's break down the essential components of a strong work experience section for customer service professionals:

1. Highlight your customer service skills

Throughout your work experience, emphasize the customer service skills you've developed and utilized, such as:

• Active listening
• Problem-solving
• Communication

Demonstrated active listening and empathy to fully understand customer needs, resulting in a 95% customer satisfaction rating.

Avoid simply listing responsibilities without highlighting the skills behind them. Instead of:

• Answered customer questions
• Utilized strong communication skills to clearly and patiently answer customer inquiries, leading to a 10% reduction in escalated issues.

Use our Targeted Resume tool to ensure you're highlighting the right customer service skills for each job you apply to.

2. Quantify your impact with metrics

Whenever possible, use hard numbers to demonstrate the impact of your work. Metrics help employers understand the scope of your experience and the value you've provided. Consider including:

• Customer satisfaction scores
• Average call handling time
• Number of customers assisted daily
• Percentage of issues resolved independently

Maintained a 98% customer satisfaction rating while handling an average of 50+ calls per day and resolving 90% of issues without escalation.

If you don't have access to exact metrics, estimates are better than no numbers at all. For example:

• Assisted an estimated 200+ customers per week via phone, email, and live chat.

When describing your achievements, start with the result or impact, then explain how you achieved it. This format makes your accomplishments stand out more.

3. Showcase your career progression

Highlight any promotions, increased responsibilities, or special projects you've taken on. This demonstrates your ability to grow and take on new challenges. For example:

Promoted to Senior Customer Service Representative after one year, taking on additional responsibilities such as training new hires and handling escalated customer issues.

If you don't have a formal promotion, you can still showcase growth:

• Selected to mentor new team members based on strong performance and leadership skills.
• Collaborated with cross-functional teams on a special project to improve the customer onboarding process, resulting in a 15% increase in customer retention.

Use our Score My Resume tool to get instant feedback on your resume's ability to showcase career progression and other key factors employers look for.

4. Tailor your experience to the job

While it's essential to showcase your overall customer service experience, it's even more impactful to highlight experience that's directly relevant to the specific role you're applying for. Review the job description and consider:

• Which of your experiences are most similar to the responsibilities of this role?
• Have you worked in a similar industry or with a similar product/service?
• Do you have experience with any tools or technologies mentioned in the job description?

For example, if the job emphasizes experience with a specific CRM system, you might say:

• Utilized Zendesk CRM to efficiently manage and track customer interactions, ensuring timely and personalized support.

Avoid focusing on experience that isn't relevant to the role. Instead, prioritize the experiences that best match what the employer is looking for.

If you're having trouble identifying which experiences to highlight, try copying and pasting the job description into a word cloud generator. The most frequently used words will likely be the most important to the employer.

  Education

The education section of your customer service resume should be concise and highlight your most relevant qualifications. It's important to tailor this section to the job you're applying for and showcase the skills and knowledge that make you a strong candidate.

1. Put education at the top if you're a recent grad

If you've recently graduated or have limited work experience, place your education section at the top of your resume. This will draw attention to your academic achievements and relevant coursework.

Bachelor of Arts in Communication University of California, Los Angeles Graduated: May 2022 Relevant Coursework: Customer Service Strategies, Business Communication, Conflict Resolution

2. List relevant coursework and projects

If you're a recent graduate or have completed courses directly related to customer service, consider listing them under your degree. This can demonstrate your knowledge and skills to potential employers.

Examples of relevant coursework and projects:

• Customer Service Strategies
• Business Communication
• Conflict Resolution
• Capstone Project: Developed and implemented a customer satisfaction survey for a local business

3. Keep it brief for senior-level positions

If you have extensive work experience in customer service, your education section should be brief. Include your degree, university, and graduation year (optional).

Here's an example of what to avoid:

Master of Business Administration University of Texas at Austin Graduated: May 1998 Relevant Coursework: Marketing, Finance, Organizational Behavior GPA: 3.8

Instead, keep it concise:

Master of Business Administration, University of Texas at Austin

Action Verbs For Customer Service Resumes

Use this list of common customer service action verbs to effectively describe your achievements throughout your work experience. Your customer service resume should emphasize the impact of your accomplishments and contributions with strong action verbs. Try to be creative and use a new action verb for each bullet point. To pack an even more powerful punch, combine your verb with quantifiable results to show tangible proof of your work.

• Communicated
• Interviewed
• Transformed

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Customer Service Resumes

Skills for customer service resumes.

When you find the Customer Service positions that you want to apply for, always make sure to read the job description carefully from beginning to end. Hiring managers are often overwhelmed with hundreds of applications, and want to ensure that the candidates they select are serious about the position. Instead of simply dropping a generalist resume, make sure to do your due diligence -- and show that you’ve done it! How can you show that you’re done your homework on the role? Go through the job description -- you can even copy and paste it into another document and highlight the specific skills they mention. Then, make sure to include those in your work experience and note them in your resume’s Skills section. You should also try to tailor your bullet points in your Work Experience section to cater to those skill sets where you can (e.g. Enhanced customer satisfaction by 80% using [Skill name]) Generally, hiring managers who are looking to fill customer service roles are on the hunt for candidates who demonstrate excellent communication skills, a demonstrated track record of ensuring customer satisfaction, and -- if you’re applying for a role that leads a team -- strong leadership abilities such as strategy development and decision-making.

• Customer Support
• Technical Support
• Troubleshooting
• Salesforce.com
• Contact Centers
• Customer Experience
• Customer Service
• Account Management
• Customer Relationship Management (CRM)
• Social Media
• SME management
• Microsoft Access
• Telecommunications

How To Write Your Skills Section On a Customer Service Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Customer Service Resumes

This word cloud highlights the important keywords that appear on Customer Service job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Resume bullet points from customer service resumes.

You should use bullet points to describe your achievements in your Customer Service resume. Here are sample bullet points to help you get started:

Identified steps to decrease rates of returns and frauds, resulting in $75k in cost savings.

Provided excellent customer service, effectively reducing customer complaints from 65% to 23% within the first 8 months.

Acted as key contact for issue resolution and customer advocacy, reducing issues and complaints by over 45% .

Collaborated with 10 department managers and peers to develop and implement policies and procedures that increased internal efficiency by 20%.

Created customer satisfaction survey utilizing MS Project increasing customer retention by 12% and onboarding 3 new customers.

For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points , how to quantify your resume and resume accomplishments .

Other Administrative Resumes

Cloud developer.

Relationship Manager

Service Technician

Customer Service Resume Guide

• Virtual Assistant Resume Guide
• Administrative Assistant Resume Guide
• Executive Assistant Resume Guide
• Office Manager Resume Guide
• Research Assistant Resume Guide
• Customer Success Resume Guide
• Back Office Resume Guide
• Inventory Manager Resume Guide
• Desktop Support Resume Guide
• Loan Processor Resume Guide
• Warehouse Manager Resume Guide
• Fundraising Resume Guide
• Service Desk Resume Guide
• Help Desk Resume Guide
• Administrative Coordinator Resume Guide
• Administration Resume Guide
• Scheduling Resume Guide
• Gig Economy Resume Guide
• Project Administrator Resume Guide
• Facilities Resume Guide
• Revenue Cycle Resume Guide
• Customer Service Representative Resume Example
• Customer Service Manager Resume Example
• Customer Service Supervisor Resume Example
• Entry Level Customer Service Representative Resume Example
• Director of Customer Service Resume Example
• Retail Customer Service Rep Resume Example
• Call Center Customer Service Rep Resume Example
• Customer Service Specialist Resume Example
• Customer Service Agent Resume Example
• Customer Service Cashier Resume Example
• Customer Service Associate Resume Example
• Customer Service Sales Associate Resume Example
• Healthcare Customer Service Rep Resume Example
• Remote Customer Service Rep Resume Example
• Call Center Manager Resume Example
• Call Center Representative Resume Example
• Call Center Supervisor Resume Example
• Call Center Agent Resume Example
• Call Center CSR Resume Example
• Tips for Customer Service Resumes
• Skills and Keywords to Add
• Sample Bullet Points from Top Resumes
• All Resume Examples
• Customer Service CV Examples
• Customer Service Cover Letter
• Customer Service Interview Guide
• Explore Alternative and Similar Careers

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Table of contents

11 customer service resume examples for 2024.

Customer service professionals are the face of any business, representing the brand as a whole when interacting with customers.

They are almost like a bridge between a company and its customers. And because of this, customer service professionals play a very important role in shaping the customer’s perception of the business. 

If you’re interested in landing a job in customer service, the first step is building a compelling resume. 

An effective customer service resume should highlight both soft skills such as empathy and active listening, as well as technical proficiency and industry knowledge. 

In this article, we present 11 ready-to-use examples to help you build a resume that lands you your dream job in customer service.

Table of Contents

11 best customer service resume examples.

Here are some great customer service resume templates for different roles to help inspire your own resume: 

Entry-Level Customer Service Representative

This resume is designed for individuals who are starting their journey in the customer service industry. This resume focuses on showcasing the candidate’s enthusiasm, willingness to learn, and relevant soft skills , even if they might lack extensive work experience.

Jordan Ellis Houston, TX | (555) 123-4567 | [email protected]

Professional Summary Newly graduated, highly motivated individual with a passion for delivering excellent customer service. Skilled in problem-solving, active listening, and communication, seeking to leverage these abilities in an entry-level position at a forward-thinking company. Adept in using Microsoft Office Suite and familiar with CRM tools. Education State University Bachelor of Science in Communication May 2024 Experience Intern, Customer Support Tech Solutions Inc., Houston, TX June 2023–August 2023 -Responded to customer inquiries via email and chat, maintaining a positive tone and providing clear, helpful information. -Assisted in updating customer records in the CRM database, ensuring accuracy and completeness of information. -Collaborated with the customer service team to develop a new FAQ resource, reducing common inquiry volume by 15%. Front Desk Assistant State University, Houston, TX August 2022–May 2024 -Managed front desk operations, greeting visitors and addressing student queries with professionalism and courtesy. -Organized and maintained scheduling for university event spaces, improving utilization efficiency by 25%. -Provided administrative support to the staff, handling correspondence and document organization. Volunteer, Community Outreach Local Library, Houston, TX September 2021–July 2023 -Coordinated with team members to plan and execute community events, enhancing public engagement. -Addressed community members’ questions and feedback, ensuring a satisfactory and informative experience for all participants. Certifications Certified Customer Service Professional (CCSP) Customer Service Institute of America, July 2024 Skills -Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) -Basic knowledge of CRM solutions -Effective communication and interpersonal skills -Active listening and empathy -Time management and prioritization

The resume should be concise, ideally fitting on a single page, and should start with a strong summary that outlines your objectives and best qualities. Include quantifiable achievements to illustrate your impact in previous roles or activities, and list any relevant educational credentials or certifications that pertain to customer service.

Finally, pay close attention to the format of your resume, opting for a professional and clean layout that makes it easy for hiring managers to read. Proofread meticulously to avoid any errors. A well-polished resume serves as your first impression and can be the key to securing an interview.

17 Key Customer Service Skills + Ways to Develop Them

Customer Service Specialist with Technical Expertise

A customer service specialist with technical expertise is in high demand as businesses increasingly rely on complex technologies. The resume should demonstrate not only the candidate’s ability to communicate with customers but also their technical proficiency and problem-solving abilities specific to IT. 

Alex Martinez Austin, TX | (512) 555-0198 | [email protected] [LinkedIn Profile] Professional Summary Solution-oriented Customer Service Specialist with 2 years of experience in a fast-paced tech environment. Adept at diagnosing software issues and providing effective solutions. Known for improving customer satisfaction through clear communication and a deep understanding of technical products. Technical Skills -CRM Software: Salesforce and Zendesk -Operating Systems: Windows, macOS, Linux -Hardware Troubleshooting: PCs, laptops, peripherals -Networking: Basic TCP/IP configuration and troubleshooting -Software: Microsoft Office Suite, SQL databases, remote desktop support tools -Programming: Basic knowledge of Python and Java Work Experience Technical Support Agent InnoTech Solutions, Austin, TX June 2021 – Present -Resolved an average of 30+ technical queries per day through phone and live chat with a 95% customer satisfaction rate. -Developed a troubleshooting guide for customers, reducing inbound query volume by 20%. -Collaborated with the product team to communicate recurring customer issues, contributing to the development of 5 major product updates. IT Help Desk Intern TechGiant Corp, Austin, TX January 2020 – May 2021 -Assisted in managing the internal ticketing system, ensuring timely resolution of employee technical issues. -Supported network setup and maintenance for new employees, contributing to a 30% reduction in setup times. -Created detailed reports on help desk activity that led to a restructuring of the support shift schedule, increasing support coverage by 40% during peak hours. Education Associate of Science in Information Technology Austin Community College, Austin, TX September 2018 – May 2020 -Relevant coursework: Network Security, Database Management , Programming Fundamentals Certifications -CompTIA A+ Certified Technician, CompTIA, 2020 -ITIL Foundation Certified, AXELOS, 2021 Achievements -Awarded “Support Star” for exceptional customer feedback and maintaining top resolution rates for Q4 2021. -Initiated a peer training program on software troubleshooting, enhancing the team’s overall technical capabilities.

Here are some additional tips:

Senior Customer Service Manager

This resume is designed for those who have climbed the ranks in the customer service field and have a significant amount of experience. It’s important for the resume to articulate not only the candidate’s ability to handle customer service issues but also to manage and uplift a customer service team, influence customer service policy, and contribute to the overall success of the company.

Cameron Taylor Chicago, IL | (312) 555-0198 | [email protected] [LinkedIn Profile] Professional Summary Seasoned Senior Customer Service Manager with over 12 years of experience in leading customer service departments. Proven track record of enhancing customer satisfaction, streamlining service operations, and mentoring high-performing teams. Adept in strategic planning, implementation, and leveraging technology to improve customer service delivery. Professional Experience Senior Customer Service Manager TechSolutions Inc., Chicago, IL July 2015 – Present -Lead a department of 40+ customer service representatives and supervisors in a dynamic, tech-focused environment. -Implemented a new CRM system that increased department efficiency by 25%. -Developed a customer feedback strategy that decreased complaints by 30% and increased customer retention rates. -Recognized for outstanding leadership, receiving the company’s Excellence in Management Award in 2019. Customer Service Manager Innovatech Ltd., Chicago, IL May 2009 – June 2015 -Managed a team of 25 customer service staff, focusing on improving response times and customer satisfaction. -Organized training programs that enhanced team skills and performance, resulting in a 20% increase in customer satisfaction. -Collaborated with the sales and marketing teams to ensure a cohesive customer journey, improving customer loyalty metrics by 15%. Education Master of Business Administration University of Illinois, Chicago, IL September 2005 – May 2007 Bachelor of Arts in Communication University of Illinois, Chicago, IL September 2001 – May 2005 Certifications -Certified Customer Service Manager (CCSM) -Project Management Professional (PMP) Key Achievements -Led a project team that successfully integrated a chatbot solution, reducing average response time by 35%. -Initiated a peer-mentoring program for new customer service representatives, reducing onboarding time by 25%. Skills -Leadership and Team Building -Strategic Planning and Execution -CRM Systems and Analytics -Conflict Resolution and Decision Making

Ensure that the leadership experiences are described in a way that aligns with the seniority of the role you’re applying for. Highlight your involvement in strategic planning and how it translated into operational success, leveraging tools such as the Instagram story viewer to analyze customer engagement trends. Also, include specific examples where your leadership directly resulted in improved performance or customer satisfaction.

Customer Service Team Lead

This resume is ideal for individuals who have progressed in their customer service career to a position of responsibility, overseeing a team and directly contributing to operational excellence. It should highlight leadership capabilities, problem-solving skills, and the ability to motivate and manage a team effectively. 

Morgan Bailey Seattle, WA | (206) 555-0101 | [email protected] [LinkedIn Profile] Professional Summary Resourceful Customer Service Team Lead with 6 years of experience in directing service operations and enhancing customer experience. Proven ability to lead diverse teams, implement effective service strategies, and drive process improvements. Committed to fostering a collaborative and efficient work environment. Professional Experience Customer Service Team Lead NextGen Communications, Seattle, WA March 2017 – Present -Lead and mentored a team of 20 customer service representatives in a high-volume call center environment. -Drive initiatives that increased customer satisfaction ratings from 85% to 95% within two years. -Develop and implement training programs that enhanced team performance and service quality. -Coordinate with other departments to streamline service procedures, reducing average call handling time by 15%. Customer Service Representative CallTech Solutions, Seattle, WA June 2014 – February 2017 -Provided top-tier customer support, consistently maintaining a customer satisfaction rating above 90%. -Assisted in the development of a knowledge base used company-wide to standardize customer service responses. -Recognized as “Employee of the Month” four times due to exemplary performance and peer support. Education Bachelor of Arts in Business Management University of Washington, Seattle, WA September 2010 – June 2014 Certifications -Certified Customer Service Manager (CCSM),2018 -Advanced Leadership Training, 2020 Key Achievements -Led a cross-functional team project to redesign the customer feedback system, increasing actionable insights by 40%. -Spearheaded a “Customer First” initiative that resulted in a 10% reduction in customer complaints. Skills -Team Leadership & Development -Customer Service Strategy & Implementation -Effective Communication & Interpersonal Skills -Conflict Resolution and Critical Thinking -Proficient in CRM Software and Microsoft Office Suite

Additional Tips:

Bilingual Customer Service Representative

This resume is tailored for individuals who can provide customer service in more than one language, as an example for those who are searching for Japanese bilingual remote jobs. Knowing a second language is a valuable skill in today’s global marketplace. This resume should showcase the candidate’s language proficiency alongside their customer service experience, emphasizing the ability to communicate effectively and cater to a diverse customer base.

Maria Gonzalez Miami, FL | (305) 555-0987 | [email protected] [LinkedIn Profile] Professional Summary Energetic and empathetic Bilingual Customer Service Representative with over 4 years of experience in dynamic, multilingual environments. Fluent in English and Spanish, offering culturally competent and efficient customer support. Proven track record in enhancing customer satisfaction and streamlining communication for diverse client bases. Professional Experience Bilingual Customer Service Representative Sunshine Communications, Miami, FL July 2019 – Present -Provide comprehensive customer support in both English and Spanish, handling over 50 customer interactions per day. -Assist in translating and localizing customer service scripts and documentation for the Hispanic market. -Conduct bilingual training sessions for new hires, improving team communication and service delivery in Spanish-speaking markets. -Recognized for excellence in service with the ‘Top Performer’ award for maintaining a 98% customer satisfaction rate. Customer Support Associate TechRidge Solutions, Orlando, FL June 2016 – June 2019 -Managed customer inquiries and resolved issues with a focus on timely and empathetic service. -Helped develop a bilingual FAQ resource, reducing call volumes by 25% for common inquiries. -Collaborated with the product team to understand and communicate technical solutions in layman’s terms to customers. Education Bachelor of Science in Communication University of Florida, Gainesville, FL September 2012 – May 2016 -Specialized in Intercultural Communication -Completed advanced coursework in Spanish Language and Culture Certifications and Training -Certified Bilingual Customer Service Professional (CBCSP) -Ongoing Spanish Language Training and Cultural Competence Workshops Key Achievements -Spearheaded a customer feedback initiative in the Spanish-speaking market, leading to a product adaptation that increased regional sales by 20%. -Facilitated a series of cultural competence workshops, improving the team’s ability to engage with diverse customers effectively. Skills -Fluent in English and Spanish -Expertise in Customer Relationship Management (CRM) Tools -Strong Interpersonal and Communication Skills -Proficient in Conflict Resolution and Problem-Solving

While creating this resume, ensure that each section highlights the value of your bilingual abilities and their application in a customer service setting. The professional summary should instantly communicate your unique language skills, while the work experience section should provide concrete examples of these skills in action. Don’t forget to quantify your achievements and emphasize any cultural or language-specific training that makes you an ideal candidate for roles requiring bilingual capabilities.

Remote Customer Service Representative

This resume is for individuals who specialize in providing customer support from a remote setting . This resume should emphasize the candidate’s ability to deliver excellent service independently, manage time effectively, and utilize remote work tools proficiently.  AI resume builders can help you create a professional resume that highlights your skills and experience.

Taylor Smith Austin, TX | (512) 555-0234 | [email protected] [LinkedIn Profile] Professional Summary Detail-oriented and self-motivated Remote Customer Service Representative with over 3 years of experience in a virtual support environment. Proficient in handling a wide range of customer inquiries via phone, email, and live chat. Adept in using various CRM and remote working tools to deliver prompt and efficient service. Known for excellent communication skills and a strong ability to resolve issues leading to high customer satisfaction. Professional Experience Remote Customer Service Representative HelpDesk Solutions, Remote January 2020 – Present -Provide timely and accurate customer support, handling 70+ calls and messages per day in a remote setting. -Utilize Zendesk and LiveAgent to track customer interactions and follow up on unresolved issues. -Conduct remote troubleshooting and provide technical assistance for a range of products and services. -Collaborate with team members across different time zones, ensuring 24/7 customer service coverage. Virtual Support Agent OnlineTech, Remote August 2017 – December 2019 -Assisted customers with account setup, troubleshooting, and product inquiries via telecommuting tools. -Maintained detailed records of customer interactions, feedback, and resolutions in Salesforce CRM. -Participated in regular remote training to stay updated on product changes and service protocols. Education Bachelor of Science in Business Administration Texas State University, San Marcos, TX September 2013 – May 2017 Certifications and Training -Certified Customer Service Professional (CCSP) -Advanced Remote Working Tools and Practices Key Achievements -Achieved a customer satisfaction rate of 98%, exceeding the team average by 10%. -Recognized as ‘Employee of the Quarter’ for outstanding performance and dedication to customer service excellence. Skills -Remote Customer Interaction and Support -Proficient in CRM Software (Salesforce, Zendesk) -Excellent Communication and Problem-Solving -Time Management and Organizational Skills -Adaptability to Various Software and Tools

This resume would be well-suited for positions in companies that operate with a remote or distributed team and value self-motivation and technological savvy in their customer service staff. Make sure to highlight your independence, reliability, and proficiency with technology to demonstrate that you’re not just capable of providing excellent customer service but that you’re also adept at doing so in a remote environment. 

E-Commerce Customer Service Representative

If you are interested in pursuing a career in an e-commerce company, it’s crucial to demonstrate your proficiency in handling digital platforms and online customer interactions. This resume should highlight the candidate’s experience with digital platforms, understanding of e-commerce business, and ability to handle inquiries related to online transactions, product information, and digital customer engagement.

Jesse Rivera San Francisco, CA | (415) 555-0123 | [email protected] [LinkedIn Profile] Professional Summary Dedicated E-Commerce Customer Service Representative with 5 years of experience in supporting fast-paced online retail environments. Proficient in handling a wide array of customer inquiries, processing online transactions, and providing solutions to enhance customer shopping experiences. Adept in utilizing various e-commerce platforms and tools to drive customer satisfaction and retention. Professional Experience E-Commerce Customer Service Representative DigitalCart, San Francisco, CA July 2018 – Present -Managed daily customer service inquiries via live chat, email, and phone, addressing orders, shipping, and product questions for an average of 100 customers daily. -Utilized Shopify and Magento to process orders, issue refunds, and exchange products, ensuring a seamless transaction process. -Collaborated with the fulfillment team to streamline shipping processes, reducing average delivery times by 20%. -Contributed to developing a customer feedback loop that led to a 10% decrease in repeat customer inquiries. Customer Support Associate TechGoods, San Francisco, CA June 2015 – June 2018 -Provided technical support and product guidance for customers shopping on the company’s online platform. -Assisted in maintaining product listings and descriptions, ensuring accuracy and up-to-date information. -Participated in team initiatives to optimize the CRM system for better customer tracking and personalized service. Education Bachelor of Arts in Business Administration with a concentration in Digital Marketing University of California, Berkeley, CA September 2011 – May 2015 Certifications and Training -Certified E-Commerce Professional (CEP) -Advanced Training in Customer Relationship Management (CRM) Systems Key Achievements -Recognized as ‘Employee of the Year’ in 2020 for exceptional customer service and dedication to improving the e-commerce experience. -Led a cross-functional project team that improved website navigation and layout, resulting in a 15% increase in customer satisfaction ratings. Skills -Expertise in E-Commerce Platforms (Shopify, Magento) -Proficient in CRM Tools (Salesforce, Zendesk) -Strong Written and Verbal Communication -Detail-Oriented with a Focus on Order Accuracy -Proactive Problem Solver and Team Player

Financial Services Customer Representative

This resume is for individuals specializing in customer service in banking, insurance, or financial services . This role requires a combination of strong customer service skills and a good understanding of financial products and regulations. The resume should highlight the candidate’s ability to handle inquiries related to financial services, manage sensitive information, and provide accurate financial guidance.

Kevin Martinez New York, NY | (212) 555-1234 | [email protected] [LinkedIn Profile] Professional Summary Seasoned Financial Services Customer Representative with 6 years of experience in banking and insurance sectors. Proficient in explaining complex financial products, handling sensitive customer information, and guiding clients through various financial services. Known for exceptional communication skills, attention to detail, and a deep understanding of financial regulations and products. Professional Experience Financial Customer Service Representative Citywide Bank, New York, NY August 2017 – Present -Assist customers with inquiries regarding account details, loan options, and investment products, ensuring clarity and understanding of financial implications. -Manage a portfolio of 200+ client accounts, maintaining high standards of customer satisfaction and retention. -Process transactions and applications with accuracy and adherence to regulatory standards, including AML and KYC. -Conduct regular training on new financial products and updates to ensure team members are informed and compliant. Insurance Customer Service Agent Surety Insurance, New York, NY July 2014 – July 2017 -Provided detailed policy information and guidance on insurance products, including life, health, and property insurance. -Handled claims processing, customer disputes, and policy renewals with a focus on providing a positive customer experience. -Collaborated with underwriters and claims adjusters to resolve customer issues efficiently and fairly. Education Bachelor of Science in Finance New York University, New York, NY September 2010 – May 2014 Certifications and Training -Certified Financial Planner (CFP),2019 -FINRA Series 7 and 63 Licenses Key Achievements -Awarded ‘Customer Service Representative of the Year’ for two consecutive years for outstanding performance and customer feedback. -Developed and implemented a client feedback system that led to a 10% improvement in customer satisfaction scores. Skills -Comprehensive Knowledge of Financial Products and Services -Strong Understanding of Regulatory Compliance (AML, KYC) -Exceptional Communication and Interpersonal Skills -Detail-Oriented with Strong Analytical Abilities

Financial services customer representatives are vital in guiding customers through their financial journey, providing information on products like loans, accounts, or insurance, and helping with transaction-related queries. Your resume should communicate trustworthiness, a solid understanding of financial concepts, and an ability to provide high-quality customer service.

Healthcare Customer Service Representative

This resume is designed for individuals who specialize in providing customer support within the healthcare industry . This role often involves explaining complex medical terms and policies, handling sensitive patient information, and coordinating with various healthcare providers and insurance companies. The resume should highlight the candidate’s ability to communicate empathetically, understand medical terminology, and navigate healthcare systems.

Linda Johnson Philadelphia, PA | (215) 555-0178 | [email protected] [LinkedIn Profile] Professional Summary Empathetic and detail-oriented Healthcare Customer Service Representative with 5+ years of experience in hospital and clinic settings. Proficient in managing patient inquiries, scheduling, billing, and insurance verification with a deep understanding of medical terminology and healthcare systems. Committed to providing sensitive and efficient support to patients and families during stressful times. Professional Experience Healthcare Customer Service Representative City Health Hospital, Philadelphia, PA July 2018 – Present -Manage daily patient interactions, addressing inquiries regarding appointments, treatments, and billing with compassion and efficiency. -Utilize electronic health records (EHR) systems to update patient data, coordinate appointments, and process payments. -Liaise between patients, healthcare providers, and insurance companies to clarify treatment plans and billing details. -Implement patient satisfaction surveys, leading to a 10% improvement in feedback and service adjustments. Medical Receptionist Greenfield Clinics, Philadelphia, PA June 2015 – June 2018 -Greeted patients, managed check-in processes, and ensured smooth operation of the front office. -Assisted in the transition to a new EHR system, reducing average patient wait times by 15%. -Coordinated with medical staff to maintain schedules, patient records, and confidential communication. Education Bachelor of Science in Health Administration Temple University, Philadelphia, PA September 2011 – May 2015 Certifications and Training -Certified Healthcare Access Associate (CHAA) -Completed Medical Terminology Course (120 hours) Key Achievements -Recognized as ‘Employee of the Month’ for exceptional patient service and administrative excellence. -Led a project to revamp the clinic’s appointment scheduling system, resulting in a 20% decrease in no-shows. Skills -In-depth Knowledge of Medical Terminology and Healthcare Practices -Proficient with Electronic Health Records (EHR) and Medical Billing Software -Excellent Communication and Patient Relations Skills -Strong Understanding of HIPAA and Privacy Regulations

Hospitality Customer Service Representative

This role requires a blend of strong communication skills, a friendly demeanor, and the ability to provide guests with a memorable experience. The resume should highlight the candidate’s expertise in guest relations, problem-solving in fast-paced environments, and knowledge of hospitality industry standards.

Rebecca Torres Las Vegas, NV | (702) 555-0199 | [email protected] [LinkedIn Profile] Professional Summary Engaging and attentive Hospitality Customer Service Representative with 7 years of experience in luxury hotels and resorts. Exceptional at creating memorable guest experiences, resolving issues with grace, and maintaining high standards of service. Proficient in various reservation systems and committed to enhancing guest satisfaction and loyalty. Professional Experience Hospitality Customer Service Representative Mirage Resorts, Las Vegas, NV August 2017 – Present -Deliver superior guest service, handling reservations, inquiries, and special requests with a detail-oriented and proactive approach. -Coordinate seamlessly with housekeeping, culinary, and maintenance departments to ensure all guest needs are met promptly and efficiently. -Manage and resolve guest complaints, ensuring each situation is turned into a positive experience and learning opportunity. Front Desk Agent Sunrise Hotel & Spa, Las Vegas, NV May 2014 – July 2017 -Provided a warm welcome to guests, efficiently handling check-ins and check-outs, and offering information about facilities, services, and local attractions. -Assisted in the implementation of a new property management system, increasing check-in efficiency by 30%. -Awarded “Front Desk Agent of the Year” in 2016 for outstanding customer service and dedication. Education Bachelor of Science in Hospitality Management University of Nevada, Las Vegas, NV September 2010 – May 2014 -Focus on Customer Service Excellence -Dean’s List 2013-2014 Certifications and Training -Certified Hospitality & Tourism Management Professional (CHTMP) -TIPS Certified for Responsible Alcohol Service Key Achievements -Consistently maintained guest satisfaction scores above 90%, significantly contributing to the resort’s reputation for excellence. -Initiated a guest loyalty program that increased repeat visitation by 20% within the first year of implementation. Skills -In-depth Knowledge of Hospitality Best Practices -Proficient in Reservation and Property Management Systems -Strong Communication and Interpersonal Abilities -Capable of Multitasking in a Fast-Paced Environment

Customer service representatives in hospitality are vital in creating positive, welcoming experiences for guests, whether they’re checking into a hotel, dining in a restaurant, or seeking travel advice. Your resume should effectively communicate your ability to handle these responsibilities with professionalism and a customer-first mindset.

Client Relations Manager

This role involves a strategic approach to maintaining and enhancing client satisfaction, problem-solving, handling escalations, and potentially upselling or renewing contracts. The resume should highlight the candidate’s expertise in client communication, project management, and ability to drive client success.

Olivia Brown Chicago, IL | (312) 555-0222 | [email protected] [LinkedIn Profile] Professional Summary Experienced and strategic Client Relations Manager with over 8 years of experience in nurturing and expanding client relationships within the tech and service industries. Proven track record in enhancing client satisfaction, retention, and account growth through personalized service and strategic planning. Adept at leading cross-functional teams to meet and exceed client expectations. Professional Experience Client Relations Manager Dynamic Tech Solutions, Chicago, IL March 2016 – Present -Oversee and grow a portfolio of 75+ corporate clients, fostering long-term relationships and ensuring continued satisfaction and loyalty. -Conduct regular strategic review sessions with clients to understand their evolving needs and align services accordingly. -Collaborate with sales, service, and product teams to develop tailored solutions that enhance client satisfaction and retention. -Lead and mentor a team of client relations associates, instilling best practices and a client-first culture. Account Coordinator ServicePro International, Chicago, IL June 2012 – February 2016 -Managed day-to-day operations and communications for 30+ client accounts, serving as the primary point of contact. -Identified upsell and cross-sell opportunities, contributing to a 10% year-over-year growth in managed accounts. -Resolved complex client issues, ensuring swift and satisfactory solutions, and maintained detailed records of account activities. Education Bachelor of Science in Business Administration University of Illinois at Chicago, Chicago, IL September 2008 – May 2012 -Specialization in Marketing and Client Relations Certifications and Training -Certified Client Relationship Management Professional (CCRM) -Advanced Strategic Account Management Training Key Achievements -Successfully expanded key accounts portfolio by 25% within the first year through strategic relationship-building initiatives. -Implemented a client feedback system that led to a 30% improvement in service delivery and client satisfaction ratings. Skills -Strategic Account Management and Business Development -Exceptional Communication and Interpersonal Skills -Leadership in Cross-Functional Team Environments -Proficient in CRM Software and Data Analysis Tools -Expertise in Contract Negotiation and Client Advocacy

Client Relations Managers are crucial in ensuring the long-term success and satisfaction of a company’s clients. They are responsible for understanding client needs, communicating value, and ensuring that the company delivers on its promises. Your resume should effectively communicate your strategic approach to nurturing and growing client relationships.

Way Forward

Remember, your resume is more than a list of tasks; it’s a narrative of your customer service journey, reflecting your ability to handle challenges and contribute to a team’s success.

As we wrap up looking at these 11 customer service resumes, it’s clear that they’re much more than just lists of jobs and skills. 

These resumes show us that being good at customer service isn’t just about doing your daily tasks. It’s about how you handle tough situations, help your team, and keep learning and getting better. They highlight how each person has made a real difference, not just in their job, but in making customers happy .

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Customer Service Resume Examples For 2024 (20+ Skills & Templates)

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Looking to land more job offers in Customer Service?

You're going to need a great resume. This comprehensive guide provides proven strategies, skills, templates, and examples for writing a job-winning Customer Service resume based on data from coaching thousands of successful job seekers.

From top to bottom, this guide will equip you with the tools you need to write an outstanding Customer Service resume and increase your chances of landing the job of your dreams.

Here's what we're going to cover:

• What To Know About Writing A Job-Winning Customer Service Resume
• The Best Skills To Include On An Customer Service Resume

How To Write A Job-Winning Customer Service Resume Summary

How to write offer-winning customer service resume bullets.

• 3 Customer Service Resume Examples

The 8 Best Customer Service Resume Templates

Here's the step-by-step breakdown:

Customer Service Resume Overview: What To Know To Write A Resume That Wins More Job Offers

Wondering what companies are looking for when they're hiring someone for their Customer Service team?

Excellent communication and problem-solving skills are at the top of the list, but employers are also looking for things like empathy and positive attitude. Being able to work well under pressure, adaptability and technical proficiency are also important. Employers are looking for candidates who pay attention to detail, have excellent time management skills and are dedicated to ensuring customers have a top-notch experience.

Your resume should show the company that your personality and your experience encompass all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service resume:

• Tailor your resume to the job: Make sure to read the job description carefully and tailor your resume to the specific requirements of the role (we'll show you how in the next section!).
• Highlight your customer service skills: Emphasize your customer service skills, such as problem-solving, active listening, and conflict resolution, and give specific examples of how you have used these skills in your previous roles.
• Include relevant experience: Focus on your customer service experience and include specific details about your responsibilities and accomplishments.
• Use keywords: Make sure to use keywords relevant to the customer service role, such as “customer support,” “communication skills,” and “problem-solving” (more on keywords in a second)
• Keep it concise: Keep your resume concise and to the point, using bullet points to highlight your achievements and experience.
• Proofread: Carefully proofread your resume for errors and typos, as these can give a negative impression to potential employers.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Resume

Keywords are one of the most important factors in your resume. They show employers that your skills align with the role and they also help format your resume for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan resumes for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized resume. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first is to leverage our list of the best keywords and skills for an Customer Service resume.

These keywords were selected from an analysis of real Customer Service job descriptions sourced from actual job boards. Here they are:

• Customer Service
• Communication
• Flexibility
• Organization
• Team Member
• Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Resume And Target Role

The second method is the one I recommend because it's personalized to your specific resume and target job.

• Open a copy of your updated resume
• Open a copy of your target job description
• Head over to ResyMatch.io
• Copy and paste your resume on the left and then do the same for the job description on the right
• Hit scan and review the results

ResyMatch is going to scan your resume and compare it to the target job description. It's going to show you the exact keywords and skills you're missing as well as share other feedback you can use to improve your resume.

Here's a video walking through this whole process:

You have a very short window of time to capture an employer's attention–an average of six seconds, to be exact.

To land more interviews an offers, you have to make each one of those seconds count. Start by putting the exact information the reader is looking for at the very top of your resume.

A quick Google search will tell you that a Summary or an Objective should hold this top spot but, unfortunately, that traditional advice simply won't capture your reader's attention. Winning in today's job market means using a more modern approach, what I like to call a “Highlight Reel.”

Here's how it works:

Highlight Reels: A Proven Way To Start Your Resume And Win More Jobs

The Highlight Reel is exactly what it sounds like.

It's a section at the top of your resume that allows you to pick and choose the best and most relevant experience to feature right at the top of your resume.

It's essentially a highlight reel of your career as it relates to this specific role! I like to think about it as the SportsCenter Top 10 of your resume.

The Highlight Reel resume summary consists of 4 parts:

• A relevant section title that ties your experience to the role
• An introductory bullet that summarizes your experience and high level value
• A few supporting “Case Study” bullets that illustrate specific results, projects, and relevant experience
• A closing “Extracurricular” bullet to round out your candidacy

The next two bullets are “Case Studies” of specific results they drove at their company. Finally, their last bullet focuses on a volunteering stretch project that led to some amazing results.

This candidate has provided all of the info any employer would want to see right at the very top of their resume! The best part is, they can customize this section for each and every role they apply for to maximize the relevance of their experience.

Here's one more example of a Customer Service Highlight Reel:

While the content in this example is a bit more light, you can see all of the elements of a great Highlight Reel (especially the emphasis on measurable outcomes and results!).

If you want more details on writing a killer Highlight Reel, check out my full guide on Highlight Reels here.

Bullets make up the majority of the content in your resume. If you want to win, you need to know how to write bullets that are compelling and value-driven.

Unfortunately, way too many job seekers aren't good at this. They use fluffy, buzzword-fill language and they only talk about the actions that they took rather than the results and outcomes those actions created.

If you apply this framework to each of the bullets on your resume, you're going to make them more compelling and your value is going to be crystal clear to the reader. For example, take a look at these resume bullets:

❌ Responsible for increasing client satisfaction rates. 

✅ Improved customer satisfaction rates by 15% in 6 months through proactive communication and timely issue resolution, boosting retention and revenue. 

The second bullet makes the candidate's value  so much more clear, and it's a lot more fun to read! That's what we're going for here.

That said, it's one thing to look at the graphic above and try to apply the abstract concept of “35% hard skills” to your bullet. We wanted to make things easy, so we created a tool called ResyBullet.io that will actually give your resume bullet a score and show you how to improve it.

Using ResyBullet To Write Crazy Effective, Job-Winning Resume Bullets

ResyBullet takes our proprietary “resume bullet formula” and layers it into a tool that's super simple to use. Here's how it works:

• Head over to ResyBullet.io
• Copy a bullet from your resume and paste it into the tool, then hit “Analyze”
• ResyBullet will score your resume bullet and show you exactly what you need to improve
• You edit your bullet with the recommended changes and scan it again
• Rinse and repeat until you get a score of 60+
• Move on to the next bullet in your resume

Let's take a look at how this works for the two resume bullet examples I shared above:

First, we had, “Responsible for increasing customer satisfaction rates.” 

ResyBullet gave that a score of 0/100.  Not only is it too short, but it's missing relevant skills, compelling language, and measurable outcomes:

Now, let's take a look at our second bullet,  “Improved customer satisfaction by 15% tin 6 months through proactive communication and timely issue resolution, boosting retention and revenue.” 

ResyBullet gave that a 73 / 100. Much better! This bullet had more content focused on the specific criteria the hiring team is looking for. We can see by exactly how much they increased customer satisfaction, the skill and method they applied, and that it all resulted in an overall increase in customer retention and company revenue.

Now all you have to do is run each of your bullets through ResyBullet, make the suggested updates, and your resume is going to be jam packed with eye-popping, value-driven content!

And if you want to learn more about the underlying strategies behind writing great resume bullets, check out this guide.

3 Customer Service Resume Examples For 2023

Now let's take a look at all of these best practices in action. Here are three resume examples for different situations from people with different backgrounds:

Customer Service Resume Example #1: A Traditional Background

Customer Service Resume Example #2: A Non-Traditional Background

For our second Customer Service Resume Example, we have a candidate who has a non-traditional background. In this case, they are coming from the wellness industry but have experience working directly with customers.  Here's an example of what their resume might look like when applying for Customer Service roles:

Customer Service Resume Example #3: Senior Customer Service With Masters Degree

For our third Customer Service Resume Example, we have a candidate who has 5+ years of experience and a Masters degree. Here's an example of what their resume might look like when applying for Customer Service roles:

At this point, you know all of the basics you'll need to write an Customer Service resume that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with our ResyBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

Just click any of the templates below to start building your resume using proven, recruiter-approved templates:

Key Takeaways To Wrap Up Your Job-Winning Customer Service Resume

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service resume:

• Start with a proven resume template from ResyBuild.io
• Use ResyMatch.io to find the right keywords and optimize your resume for each role you apply to
• Start your resume with a Highlight Reel to immediately grab your target employer's attention
• Use ResyBullet.io to craft compelling, value-driven bullets that pop off the page
• Compare the draft of your resume to the examples on this page to make sure you're on the right path
• Use a tool like HemingwayApp to proofread your resume before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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• • Led a team of 30 customer service agents, improving team efficiency by 25% through targeted coaching and process optimization.
• • Implemented a customer feedback loop that led to a 15% increase in customer satisfaction scores over a 6-month period.
• • Collaborated with cross-functional teams to streamline gate operations, resulting in a 10% increase in on-time departures.
• • Spearheaded the adoption of a new ticketing system, reducing check-in times by 5 minutes per passenger.
• • Orchestrated employee participation in safety training programs, achieving a 20% reduction in workplace incidents.
• • Championed an initiative to enhance the lost luggage claim process, recovering 500+ items for customers within the first quarter of implementation.
• • Trained and mentored a team of 20 agents, increasing team performance metrics by 30%.
• • Facilitated a seamless introduction of new self-service kiosks, cutting average wait times by 7 minutes.
• • Managed crisis situations, ensuring 90% customer retention rate following resolution of travel disruptions.
• • Negotiated with service providers to enhance lounge amenities, improving customer ratings by 20%.
• • Implemented a recognition program that boosted employee morale and reduced staff turnover by 15%.
• • Resolved 200+ customer inquiries per week, maintaining a resolution success rate of 95%.
• • Contributed to a 10% improvement in loyalty program enrollment by driving awareness through excellent service.
• • Pitched and executed a project to improve signage at check-in areas, enhancing navigation for travelers.
• • Assisted with the training of new hires, helping to shorten the average training period by 2 days.

25 Customer Service Resume Examples & Guide for 2024

Your customer service resume must clearly highlight your interpersonal skills. Showcase your ability to effectively communicate and resolve customer issues. Demonstrate your history of maintaining customer satisfaction. Provide examples of how you've contributed to positive customer experiences.

All resume examples in this guide

Entry-Level Customer Service

Client Engagement Manager

Client Service Manager

Customer Account Manager

Customer Care Manager

Customer Experience Manager

Customer Relations Manager

Customer Sales Representative

Customer Service Manager

Customer Service Retail

Field Service Manager

Service Advisor

Customer Service Associate

Customer Service Specialist

Retail Customer Service Clerk

Bilingual Customer Support

Customer Service Success Specialist

Customer Service Coordinator

Customer Service Technician

Call Center Customer Service

Customer Service Supervisor

Remote Customer Service

Customer Service Agent

Customer Service Consultant

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

Crafting a resume in the customer service field can be daunting when trying to highlight the variety of soft skills and problem-solving abilities you've developed. Our guide is designed to help you effectively showcase these talents through proven strategies and powerful wording that will catch an employer's attention.

• Defining the highlights of your customer service career through your resume summary, objective, and experience.
• Real-world customer service resume samples with best practices on how to stand out amongst the endless pile of candidate resumes.
• Most in-demand customer service resume skills and certifications across the industry.
• Standardizing your resume layout, while maintaining your creativity and individuality.

If the customer service resume isn't the right one for you, take a look at other related guides we have:

• Apple Retail Resume Example
• Call Center Director Resume Example
• Merchandising Manager Resume Example
• Phone Sales Resume Example
• Luxury Sales Resume Example
• Sales And Marketing Executive Resume Example
• Sales Team Leader Resume Example
• National Sales Manager Resume Example
• Visual Retail Resume Example
• Internet Sales Manager Resume Example

The ultimate formula for your customer service resume format

Our best advice on how to style your customer service resume is this - first, take the time to study the job advert requirements.

The resume format you select should ultimately help you better align how your experience matches the specific role.

There are four crucial elements you need to thus take into consideration:

• How you present your experience. If you happen to have plenty of relevant expertise, select the reverse-chronological resume format to organize your experience by dates, starting with the latest.
• Don't go over the top with writing your resume. Instead, stick with a maximum of two-page format to feature what matters most about your profile.
• Headers aren't just for "decoration". The header of your resume helps recruiters allocate your contact details, portfolio, and so much more.
• The PDF format rules. It's the most common practice to submit your customer service resume as a PDF so that your resume doesn't lose its layout. However, make sure the read the job well - in some instances, they might require a doc file.

Upload & Check Your Resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

Essential sections that should make up your customer service resume include:

• The header - with your contact details (e.g. email and telephone number), link to your portfolio, and headline
• The summary (or objective) - to spotlight the peaks of your professional career, so far
• The experience section - with up to six bullets per role to detail specific outcomes
• The skills list - to provide a healthy mix between your personal and professional talents
• The education and certification - showing your most relevant degrees and certificates to the customer service role

What recruiters want to see on your resume:

• Demonstrated ability to handle customer inquiries and complaints with patience and professionalism
• Proven experience with CRM software and phone systems
• Strong communication skills including active listening and clear articulation
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• History of achieving customer satisfaction and retention goals

What to include in the experience section of your customer service resume

The resume experience section is perhaps the most important element in your application as it needs to showcase how your current profile matches the job.

While it may take some time to perfect your customer service experience section, here are five tips to keep in mind when writing yours:

• Assess the advert to make a list of key requirements and look back on how each of your past jobs answers those;
• Don't just showcase you know a particular skill, instead, you need proof in the form of tangible results (e.g. numbers, percent, etc.);
• It's perfectly fine to leave off experience items that don't bring anything extra to your skill set or application;
• Recruiters want to understand what the particular value is of working with you, so instead of solely featuring technologies, think about including at least one bullet that's focused on your soft skills;
• Take care with wording each bullet to demonstrate what you've achieved, using a particular skill, and an action verb.

The below customer service resume examples can help guide you to curate your professional experience, following industry-leading tips and advice.

• Expertly managed a team of customer service representatives handling over 15,000 calls per month with a satisfaction rate of 94%.
• Pioneered the implementation of a new CRM system that increased customer retention by 5% within the first fiscal year.
• Developed and facilitated monthly training sessions that contributed to a 30% reduction in average call resolution time.
• Orchestrated the overhaul of the complaint resolution process, reducing resolution time by an average of 2 days.
• Championed the customer feedback program, incorporating customer suggestions into service improvements.
• Exceeded annual sales targets through effective upselling techniques, adding an extra $200K in extended warranty sales.
• Managed a portfolio of high-value accounts, ensuring 98% customer satisfaction and retention over 3 years.
• Negotiated resolution on high-stakes customer issues, ultimately preserving relationships worth upwards of $1M in revenue.
• Recognized as 'Employee of the Year' for superior performance and dedication to customer service excellence.
• Implemented a proactive communication strategy that reduced incoming query volume by 15% through effective problem-solving.
• Increased customer survey participation by 25%, gaining valuable insights that informed service delivery improvements.
• Collaborated with product teams to identify and fix three major software issues, enhancing user experience.
• Spearheaded a client retention initiative that saw the recapture of 20% of lapsed accounts through strategic outreach.
• Acknowledged for designing an interactive FAQ section reducing general inquiries by 30%, allowing more focus on complex issues.
• Created comprehensive performance reports to track team KPIs, resulting in a 25% improvement in average response time.
• Collaborated with cross-functional teams to roll out a new customer service protocol that enhanced customer engagement.
• Delivered exceptional service to over 10,000 customers, achieving an individual customer satisfaction score of 97%.
• Led a project to streamline the helpdesk workflow, which cut down on response times and boosted customer satisfaction by 10%.
• Promoted to a senior role after demonstrating exceptional problem-solving abilities and mastery of customer service software tools.
• Played a key role in reducing the staff turnover rate by 20% through mentorship and implementing a rewards program.
• Contributed to a company-wide initiative that improved the Net Promoter Score (NPS) from 70 to 85.
• Redesigned the call script to improve customer satisfaction, which was later adopted company-wide.
• Streamlined the process for handling escalated calls, allowing for a 20% faster resolution time.
• Initiated a partnership program with local businesses that resulted in a 15% increase in referral sales.
• Delivered high-quality customer service consistently, with a 95% positive feedback rating over a 6-month period.
• Improved email handling efficiency by 40% through the development of new email management protocols.
• Effectively managed billing disputes, reducing chargeback rates by 5% and preserving customer trust and loyalty.
• Steered a successful loyalty program revamp, leading to a 10% increase in customer lifetime value.
• Directly supported over 5,000 customers through the transition to a new billing system, maintaining a satisfaction rate above 90%.
• Led a bilingual customer support initiative to cater to non-English speaking customers, boosting market share by 8% in targeted demographics.

Quantifying impact on your resume

• Include the number of customer interactions you handle daily to demonstrate the volume of work you can manage.
• List the percentage by which you increased customer satisfaction scores to show your ability to improve service quality.
• Mention the specific number of support tickets you resolved within targeted resolution times to highlight your efficiency.
• Describe how you contributed to reducing average customer wait times, linking it to percentages to emphasize operational improvements.
• Detail any training programs you’ve led, noting the number of participants to showcase your leadership and scalability of your efforts.
• Quantify the size of the customer base you serviced to provide context to your experience scale.
• Report on any upselling or cross-selling success with precise revenue or conversion figures to underline your sales acumen.
• State the number of team members you’ve supervised or coordinated with to convey your collaborative and management skills.

Action verbs for your customer service resume

What if my customer service experience doesn't match the requirements?

You've just graduated from college and may have no real world job experience . What should you include within your resume then?

Instead of making up information or adding irrelevant past jobs (e.g. your on-campus work during freshman year), you can:

• Shift the focus from your professional experience to your community impact with your volunteer work. This would showcase numerous soft skills you've built over time (e.g. interpersonal communication);
• Highlight the projects you've completed, as part of your coursework, or, on your own. Thus, you will align your technical background with recruiters' requirements;
• Consider spotlighting your transferrable skills. Or, what lessons and talents your current professional and personal experience has taught you and how they could benefit your potential employers;
• Even if you've had a few months of internship experience, that is relevant for the role, make sure to include this. Recruiters do care about the years of experience you happen to have, but, at the end of the day, your profile would also be assessed based on role alignment.

Recommended reads:

• How to List a Major & Minor on Your Resume (with Examples)
• Should I Put In An Incomplete Degree On A Resume?

List your educational qualifications and certifications in reverse chronological order.

Key hard skills and soft skills for your customer service resume

At the top of any recruiter customer service checklist, you'd discover a list of technical competencies, balanced with personal skills.

Hard or technical skills are your opportunity to show how you meet the essential responsibilities of the role. The ability to use a particular job-crucial technology or software would also hint to recruiters whether you'd need a prolonged period of on-the-job training - or you'd fit right in the job.

But to land your dream role, you'd also need to demonstrate a variety of soft or people resume skills . Employers care about soft skills as they show how each candidate would fit into the team and company culture.

Both types of skills are specific and to best curate them on your resume, you'd need to:

• Create a skill section within which you showcase your hard and soft skills and present how they help you succeed.
• List specific examples of projects, tasks, or competitions, within which your skill set has assisted your results.
• Soft skills are harder to measure, so think about situations in which they've helped you thrive. Describe those situations concisely, focusing on how the outcome has helped you grow as a professional.
• Metrics of success - like positive ROI or optimized workplace processes - are the best way to prove your technical and people skills.

Take a look at some of customer service industry leaders' favorite hard skills and soft skills, as listed on their resumes.

Top skills for your customer service resume:

Customer Relationship Management (CRM)

Product Knowledge

Multitasking

Troubleshooting

Ticketing Systems

Live Chat Software

Technical Writing

Order Processing

Billing Systems

Communication

Active Listening

Problem-Solving

Adaptability

Positive Attitude

Conflict Resolution

Time Management

If you're in the process of obtaining your certificate or degree, list the expected date you're supposed to graduate or be certified.

Showcase academic background with education and certifications' sections

Listing your education and certifications should be a rudimentary part of your resume writing.

Including your relevant academic background - in the form of your higher education degree and niche-specific certificates - will prove knowledge of the industry.

For your education section:

• Start by including your degree, followed by start and graduation dates, as well as the institution;
• You could include relevant coursework, major/minor , or GPA, only if your've just graduated from college or if this information would further support your application;
• If you have an "ongoing" degree, you can still list it in case you think your diploma can impress recruiters or it's required;

Follow a similar logic for your certifications section by listing the institution, alongside dates you've obtained the certificate. For some of the most recent and relevant industry certificates , check out the next part of our guide:

The top 5 certifications for your customer service resume:

• Certified Customer Service Professional (CCSP) - National Customer Service Association (NCSA)
• Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association (CXPA)
• Customer Service Representative (CSR) Certificate - HDI
• Certified Client Service Specialist (CCSS) - The Professional Association for Customer Engagement (PACE)
• Customer Service Certification (CSC) - International Customer Service Association (ICSA)

The more trusted the organization you've attained your certificate (or degree) from, the more credible your skill set would be.

• How to List Continuing Education on Your Resume
• How to Put Cum Laude on Your Resume

Best practices to your customer service resume summary or objective

To start, how do you know if you should include a resume summary or a resume objective ?

• Resume summaries are ideal for customer service professionals with more experience, who'd like to give a quick glimpse of their biggest career achievements in the top one-third of their resumes.
• On the other hand, resume objectives serve as a road map for recruiters. Candidates use the objective to show how their experience aligns with the customer service role they're applying for while showcasing the North Star of their career (or where they want to be as a professional in the next couple of years).

The resume summary or resume objective could be the perfect fit for your customer service resume. The function of both is to highlight your professionalism succinctly. So, keep your writing specific: include no more than four sentences and target your application to the role. Here's how these specific resume sections help the customer service candidates stand out.

Resume summaries for a customer service job

• Seasoned customer service professional with over 10 years of experience, specialized in the telecommunications sector. A solid track record of elevating customer satisfaction rates by implementing strategic policies and fostering a dynamic team environment. Recognized for outstanding problem-solving skills and received the 'Customer Advocate of the Year' award twice.
• Dynamic individual with 5 years of experience in fast-paced hospitality management, seeking to leverage extensive background in customer relations and a keen eye for detail to excel in a customer service capacity. Proven ability to manage and resolve customer inquiries and complaints, leading to a 30% increase in customer retention for the previous employer.
• A passionate former healthcare administrator with 8 years of experience managing patient relations, ready to translate my compassionate communication and meticulous attention to detail into a customer service role. Expert in handling sensitive information and adept at using CRM software to enhance client relations and improve service outcomes.
• Eager to bring a strong background in retail management, encompassing 6 years of improving sales through personalized customer interactions and staff training, into the customer service industry. Accustomed to fast-paced environments and complex problem-solving, with a consistent focus on delivering exceptional client experiences.
• As a recent graduate with a degree in Communications, I am enthusiastic about beginning a career in customer service where I can apply my learned theories and enthusiasm for connecting with people. Keen to develop practical skills and contribute to a team that prioritizes customer satisfaction and professional growth.
• Looking to embark on a customer service career, bringing along unmatched energy and a dedication to learn from the ground up. With a background in volunteer work and community assistance, I am equipped with the empathy, patience, and interpersonal skills necessary to thrive in a customer-focused environment and build long-term client relationships.

Extra customer service resume sections and elements

Creating a winning customer service resume isn't about following a rigid formula. The key is to tailor it to the job requirements while maintaining your unique personality.

Consider including these additional resume sections to enhance your profile:

• Awards - Highlight industry-specific awards as well as any personal accolades to demonstrate recognition of your expertise and achievements;
• Hobbies and interests - Share your interests outside of work. This can provide insights into your personality and indicate whether you'd be a good cultural fit for the organization;
• Projects - Detail significant projects you've been involved in, focusing on your contributions and the outcomes;
• Publications - If you've authored or co-authored academic papers or other publications, include them to establish your credibility and in-depth knowledge of the field.

These sections can give a more comprehensive view of your capabilities and character, complementing the standard resume content.

Key takeaways

Securing your ideal job starts with crafting a compelling customer service resume. It should not only highlight your professional strengths but also reflect your personality. Key aspects to remember include:

• Choose a clear, easily editable format, allowing more time to focus on the content of your resume;
• Emphasize experience relevant to the job, focusing on your impact on the team;
• Opt for a resume summary if you have extensive professional experience, and a resume objective if you're just starting out;
• Include technical skills in the skills section and interpersonal skills in the achievements section;
• Recognize the importance of various resume sections (e.g., My Time, Projects) in showcasing both your professional abilities and personal traits.

Looking to build your own Customer Service resume?

• Resume Examples

Frequently asked questions about customer service resumes

How long should i make my customer service resume, what is the best format for a customer service resume, which customer service skills are most important to add to your resume, how can i make my customer service resume stand out, should i include a cover letter with my customer service resume, how do i showcase my career progression on a customer service resume, what do you look for in a manager interview question and answers, how to write a recommendation letter in 4 simple steps with template and sample letters (linkedin reference included), how to end a cover letter - free samples, examples, formats, should you include citizenship on your resume, how to start a resume (5+ examples of resume introductions), why can’t i find a job the real reasons why you’re struggling to find one.

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Forget Job Duties—Add Accomplishments to Your Resume to Land the Job

Put yourself in the shoes of someone looking for a new office manager for a second. Which resume bullet point makes you more likely to hire the person who wrote it?

• Ordered office supplies
• Saved organization over $500 monthly by creating a spreadsheet in Google Sheets that tracked average monthly usage for 20+ common office and kitchen supplies and recorded the amount in stock to eliminate over-ordering and duplicate ordering.

Probably the second one, right? That’s because while the first bullet point merely lists a job duty, the second lists an accomplishment. It tells you not only what that person has done, but also how well they’ve done it and what kinds of tools they’re familiar with.

So why the hell are you still listing your job duties? Here’s how to list your accomplishments on a resume instead in a way that’ll show off what you can really do—plus examples! 

Why you should include achievements and accomplishments on your resume

When you apply to a job, chances are you’re not the only applicant who’s qualified. You’re not the only applicant with experiences and skills that match what the job description is looking for. But your professional accomplishments and achievements—with all their details and results—are yours alone. They tell hiring managers: “Here’s what I’ve done for my past employers. Imagine what I could do for you.”

Where you can list accomplishments on a resume

The vast majority of your achievements will be in your experience section , under your past jobs, but you can also highlight impressive, relevant  accomplishments in other sections such as your:

• Resume summary
• Education section (especially if you’re early in your career)
• Volunteer and activities sections
• Awards section
• Projects section

How to include accomplishments on your resume

So you’ve decided to swap those boring job duties for your professional accomplishments from your past roles. Here’s how to do it:

1. Choose the right accomplishments.

Take a look at the job description for the position you’re applying to. Make a note of any skills or experiences you have that line up with the required or preferred qualifications or the job duties you’d be responsible for. Then, think about which accomplishments best exemplify these skills and experiences.

If you’re struggling, start by thinking about your major responsibilities. What were your goals? If you were responsible for managing a social media account, were you supposed to schedule a certain number of posts? Grow the follower count? Meeting one or more of these goals is an accomplishment—and exceeding them certainly is!

2. Use strong action verbs.

Traditionally, resume bullet points start with verbs.  Choosing  strong, descriptive action verbs  (in your bullet points and throughout your resume) will tell the reader more about your accomplishment—did you create a new process? Or did you streamline one? And don’t forget to change them up so the first word of every line isn’t the same!

3. Include the skills and tools you used.

Don't forget to actually say  what skills  you’re trying to emphasize with each achievement—preferably using the same phrasing as the job description. If the posting specifically mentioned Salesforce experience as a requirement, for example, make sure you explicitly state that you used Salesforce to schedule all those meetings in your last job!

4. Don’t forget the results.

Even painting the most cinematic picture of everything you did and the hard work you put in can still leave a hiring manager or recruiter thinking, “So what?” That is, if you don’t include how your accomplishment helped your team, department, company, or clients. 

Remember, anyone looking at your resume wants to know what you can do for them—so show them what you’ve done for others. Did you save or make money? Increase efficiency? Grow reach or visibility? 

5. Add numbers.

Whenever possible, you want to quantify your accomplishments , or add numbers to give them scale. If you work with numbers directly, this might be self-explanatory. But even if you don’t, you can add numbers to your achievements by mentioning:

• Time frames and frequencies for the tasks you’re describing
• The number of times you did something or the amount of work products you handled
• Money saved, earned, or managed
• The number of employees, clients, or other stakeholders you managed, coordinated, or helped
• Percent growth you saw and percentages of goals and KPIs you hit
• Audience size

If you don’t know the exact numbers or they varied over time, you can list a range (from three to six employees), an approximation (~$100,000), or a minimum (over 50 clients).

70 example accomplishments for your resume

Here are some example achievements that you can use to inspire your resume:

Entry-level job accomplishment examples

If you’re writing a resume for an entry-level job or your first job ever, you’re more likely to use accomplishments from your education and extracurricular activities. For instance:

• Managed communications for club of 50+ members, increasing average meeting attendance by 25% and doubling fundraiser turnout year-over-year, resulting in $2,000 more raised at annual Dance-a-thon
• Conceived, designed, and launched communications strategy for a local nonprofit looking to educate the public about COVID-19 and monkeypox safety with a team of 5 students leading to a 200% follower growth and over 200 students vaccinated at on-campus events as part of senior capstone project
• Received Knight’s Scholarship, a merit scholarship for juniors and seniors based on freshman and sophomore grades, professor recommendations, and contributions to the School of Digital Media; awarded $50,000 over 2 years

Read More: 12 Tips for Writing an Entry-Level Resume That’ll Get Your Career Started Right (Plus an Example)

Administrative assistant accomplishment examples

• Negotiated new catering vendor contract, resulting in more vegan and allergy-friendly options and saving the company $10K annually
• Reorganized digital filing system using PandaDoc, making the office 100% paperless and digitizing more than 1,000 clients’ records
• Managed meeting schedules and four conference room calendars for 10+ daily meetings each
• Prepared 20+ slide PowerPoint presentations for quarterly and annual meetings, consolidating updates from all departments across the company
• Collected and input 50+ expense reports monthly using Expensify, Quickbooks, and Excel, and reduced average time for employee reimbursement by 14 days

Read More: Applying for an Administrative Assistant Job? Here's How to Write Your Resume (Example Included)

Teacher accomplishment examples

• Incorporated practice tests and test-taking tutorials, resulting in a 21% improvement in STAR reading and 19% improvement in STAR math scores from 2021 to 2022
• Introduced student-directed learning strategies, including “When Will I Ever Use This?” and weekly “Questions Board” resulting in a 30% improvement in classroom participation grades
• Increased student reading and comprehension skills, improving 20+ individual student reading levels by at least one grade level each year
• Leveraged Canvas online learning platform to create remote learning resources during the COVID-19 pandemic including downloadable past exams, class notes, and lesson decks; recordings of lessons with captions; and topic specific discussion boards. Platform was opened up to the entire district and used by 50+ secondary education teachers to help students stay on track and hit goals through 2020-2021 school year.

Read More: 7 Rules for Writing an A+ Teaching Resume (Plus an Example!)

Graphic designer accomplishment examples

• Created images, designs, and layouts that contributed to a 30% increase in social media click-throughs, 12% increase in conversion, and a 150% increase in social media followers
• Played instrumental role in the creation of the X Inc website, social media, and marketing concepts, resulting in a 2021 Webz Award for Best Tech Review Website
• Spearheaded rebrand design for Copper Co., including new logos, digital images, social media concepts, and marketing materials, resulting in 300% increase in site traffic
• Created social media campaign images for SurfGirl Swimwear’s 2019 line, resulting in a record sellout within just six hours

Read More: How to Write a Graphic Designer Resume That Goes Beyond Looks (Example Included!)  

Marketing accomplishment examples

• Created and edited digital campaign and sales enablement content for email, web, social media, and YouTube, resulting in a 150% increase in new clients YoY
• Monitored consumer engagement and responded to 50+ customer comments a day, resulting in a 27% increase in post engagement
• Collaborated on the design and creation of 30 unique email campaigns and up to 20 daily social media posts with an average CTR of 5%.
• Prepared detailed promotional presentations for client pitch meetings, resulting in a 15% increase in existing client spend
• Analyzed data from past Twitter marketing campaigns using Looker and Tableau to identify the most and least successful strategies and make recommendations for future campaigns, increasing CTR on Twitter 50% quarter-over-quarter

Read More: How to Write a Compelling Marketing Resume (Hint: Get Ready to Sell Yourself)

Financial analyst accomplishment examples

• Analyzed the financial health of 4 companies weekly by assessing balance sheets, P&L statements, and other financial records to identify potential credit issues and capital risks and reported findings to management in written reports and presentations
• Leveraged advanced Excel features including pivot tables, macros, and formulas to assist team of 10 finance analysts in creating annual financial reviews for 20 client companies
• Streamlined existing analysis process by creating macros to automate common spreadsheet functions, reducing average report turnaround times by approximately 25%
• Reduced product department budget by 30% without cutting any headcount by analyzing 4 years of financial records using Intuit QuickBooks, identifying waste, and making recommendations to VP of Product
• Conducted analysis of two possible acquisitions, evaluating financial records, risks, debt, and projected growth and made recommendations to executive team, leading to an acquisition that increased profits in two quarters

Read More: 6 Steps to Making a Financial Analyst Resume That Will Stand Out From the Competition

Product manager accomplishment examples

• Launched six new products in two years, resulting in 30% increase in revenue YoY
• Led design of Data-Boosted Ad feature with enhanced targeted ad–serving capabilities, resulting in a 44% increase in ad spend and a 99% customer satisfaction rate
• Implemented Waterfall methodology to launch new SaaS scheduling product, resulting in a 140% increase in revenue and a 200% increase in new advertisers

Read More: How to Write a Product Manager Resume That Gets Results (Example Included!)

Customer service accomplishment examples

• Manage 50+ daily customer calls; answer customer questions, clarify product offerings, and work to resolve account issues for an 88% customer satisfaction rating in FY 2021; and an 83% CSR in FY 2020
• Achieved consistent weekly call volume of 300+ customers
• Recommended new products and services to customers, depending on needs; generated 25+ new weekly sales leads

Read More: How to Write a Customer Service Resume That Will Catch a Recruiter’s Eye (Example Included!)

Project manager accomplishment examples

• Oversaw implementation of $600K e-commerce feature, achieving key milestones on time and under budget, resulting in a 27% increase in annual revenue
• Aligned existing e-commerce framework with expansion initiatives, increasing site traffic by 30% and generating $200K+ in new revenue in just six months
• Managed the creation of client tutorial tool, training and onboarding 500+ users and increasing renewal rate by 20% over clients who hadn’t used the tutorial
• Drove product launch initiatives across website, social, and digital advertising platforms; managed $1M budget and achieved 200% increase in customer reach

Read More: Your Step-by-Step Guide to Writing a Great Project Manager Resume (With an Example)

Software engineer accomplishment examples

• Spearhead end-to-end mobile web development using Python, Ruby, Amber, and React to build front-end architecture, back-end applications, and user interface, using an iterative Scrum-based approach
• Played an instrumental role in the development and successful launch of microservice-based customer-facing application in just three months using RAD approach
• Collaborated with Agile product team on the redesign of customer-facing website to include new front-end technology and modern JavaScript functionality, increasing UX task success rate by 30%
• Wrote code using PHP on Laravel framework; leveraged familiarity with CSS and HTML to ensure seamless front-end content delivery
• Leveraged knowledge of Agile XP practices to enable the build and integration of Snowflake’s new core accounting system, resulting in a 5% reduction in error rates

Read More: 5 Rules for Writing a Software Engineer Resume That Will Get You Hired (Plus Example)

Accountant accomplishment examples

• Reviewed customer financials and transactions; identify discrepancies and opportunities for growth, resulting in $850K in new revenue over three years
• Collaborated on budgets and forecasting, cutting annual expenditures by $500K and increasing efficiency by 30%
• Oversaw $12M annual operational budget, reducing costs by 20% over four years
• Executed 150+ monthly payments, disbursements, and expense reports
• Collaborated on 35+ financial and compliance audit initiatives for client companies within the tech space; identified discrepancies, prepared summaries, and made recommendations

Read More: An Accountant’s Guide to Writing the Perfect Resume (Plus an Example!)

Sales accomplishment examples

• On track to achieve 100% quota attainment for FY 2022
• Onboarded 33 new logos in FY 2021, resulting in $580K in new revenue
• Closed 95 contracts in FY 2021, resulting in $1.7M in new revenue
• Delivered 141% quota attainment for FY 2021
• Reached 110% quota attainment for FY 2020
• Sourced and qualified 200+ leads each month, contributing to $2M in sales
• Flipped 10+ daily cold calls into warm leads; scheduled 300+ initial meetings with AE team in two years

Read More: How to Write a Sales Resume That’ll Close the Deal (Example Included!)

Human resources (HR) accomplishment examples

• Ensured compliance with a broad range of regulations, including ADA, FMLA, and EEOC, reducing risk and liability for an organization with 12,000 staff in six countries
• Reduced time-to-hire by 25% through consistent follow-up with hiring managers in 22 offices, expanded utilization of ATS, and timely outreach to candidates
• Improved candidate experience, increasing percent satisfied from 52% to 76% through courteous, efficient, and thoughtful communication with candidate pool, resulting in 15% increase in referrals of high-quality applicants by current staff
• Reduced 20% of company’s benefits cost by conducting scrupulous benchmarking research and highly effective contract negotiations with five vendors
• Effectively mediated highly complex employee conflicts, resulting in improved performance and a positive organizational culture as demonstrated through a 25% increase in positive responses to organization-wide climate surveys
• Negotiated contracts with three different unions, avoiding a highly challenging potential labor dispute and coming to a mutually beneficial contract agreement
• Designed and implemented a new leadership curriculum, training 60% of key organizational leaders in 7 weeks and resulting in improved morale and staff retention in units led by managers who participated in training

Read More: Here’s How to Write Your Own Resume as an HR Professional (Plus an Example!)

Best Customer Service Resume: How to Make Yours Stand Out [with Examples]

Published: October 19, 2022

One of the great things about customer service is that the skills you develop can be relevant to a lot of different jobs. The best customer service resume showcases those skills along with your unique personality and your diverse experiences.

Successfully marrying all of these elements into a one-page resume can be daunting for anyone. But fear not — there are steps you can take to ensure your resume is as strong as possible without causing you tons of stress.

In this post, let's review the sections you need to include in a successful customer service resume, as well as example resumes that you can use as inspiration for your next application.

Jump ahead:

What is a customer service resume?

How to write the best customer service resume, what to include in your customer service resume, top 10 best customer service resume examples, putting your best foot forward.

A customer service resume provides a comprehensive but concise summary of your job history, professional experience, and special skills in the customer service field. It's also a great place for candidates to showcase any achievements or accomplishments they've had in previous customer service positions.

Some common customer service roles include:

• Customer service representatives
• Customer support specialists
• Customer success managers
• Start from a template.
• Keep it clear and concise.
• Use the right keywords.
• Highlight specific accomplishments.
• Showcase your personality.

As highlighted above and shown in the image below, there are five ways you can write a customer service resume that gets the attention of prospective employers.

Let's review each below.

1. Start from a template.

While it's important to make sure your resume is unique to you, there are a number of templates available to help you get started. For example, HubSpot has a selection of free resume templates that are fully customizable to the job you're applying for.

Featured Resource: Free Resume Templates

Download These Templates for Free

2. Keep it clear and concise.

Keep in mind that you only have a limited amount of time to impress job recruiters. And many are quickly skimming through a sea of resumes for each open position. Keep your resume short and sweet, and make it easy for employers to see that you're the right fit up front.

3. Use the right keywords.

Speaking of skimming, hiring managers are also looking for a few magic words that tell them you're a good candidate to move to the next round. Look at the job description closely, and make sure your resume aligns with the language your prospective employer is using.

4. Highlight specific accomplishments.

It's great to know that you've "positively interacted with customers", but so has just about every other applicant vying for the same position you're applying for. Get specific, and try to quantify your experiences where possible (e.g., resolved x amount of customer inquiries per day).

5. Showcase your personality.

Show recruiters what makes you, you. What qualities will you bring to the team? Infusing your personality is one more way you can separate yourself out from the crowd.

Now that we've reviewed some fundamentals about how to write your resume, let's get into what you should include.

The best sections to include in your customer service resume are an objective or summary along with details about your skills, experience and accomplishments, and education.

Customer Service Resume Objective or Summary (Optional)

Depending on the position, it may make sense to start your resume with an overview of who you are, what you're looking for, and what you'll bring to the position. You can put this in paragraph or bullet-form at the beginning of your resume to make it clear to whoever is reading it.

However, if you're running out of room on the page, it's OK to omit a summary. You can always take what you would've written and weave it into other sections on your resume.

Here are a few examples of customer service principles you can highlight in this section.

Putting the customer first.

Companies know that customer interactions with the product and the business are incredibly important. Making this stance clear will show hiring managers that your priorities are in line with theirs.

Teaching rather than explaining.

Customer autonomy is a huge bonus for a hiring manager. Let them know that you want to be so good at what you do that the customer's understanding of the product might reach a level where they no longer reach out to your team as often.

Desiring challenges from an unpredictable environment.

A day in the life of a customer service representative can be extremely unpredictable. Adding this as an objective will make it clear that you're ready to hit the ground running. Plus, it will reassure the hiring managers that you know what you're applying for.

Growing your technical and product knowledge.

Learning is a huge part of customer service. So, showing eagerness to grow in technical and product knowledge is extremely vital to include on your resume.

Next up, let's talk about skills.

Customer Service Resume Skills

• Learning Potential
• Communication
• Adaptability
• Self-Motivation
• Product and Industry Expertise
• Emotional Intelligence
• Problem-Solving
• Improvisation

Another important section to include is the skills that you've developed as a customer service professional. Here are eight good ones to highlight.

1. Learning Potential

This is the big one. No matter what level of knowledge you have about the product or the business, you're going to be trained and coached. With this in mind, you need to show a willingness to learn, whether it be in a classroom or on the phone with a customer.

2. Communication

Though somewhat self-explanatory, these skills become more nuanced when you think about the different types of customers a company has. Can you take a technical concept and clearly explain it to people of all backgrounds? Plus, in addition to customers, you're going to need to be able to effectively communicate with your team too.

3. Adaptability

This can range from scheduling adaptability to troubleshooting on the fly. What do you do when your "surefire" troubleshooting step doesn't work? Are you cool under the pressure of the follow-up question? No matter what your level of product knowledge is, having adaptability and flexibility is going to be an asset.

4. Self-Motivation

Even though many companies block time for their reps to be on the phone, it's likely that no one will tell you what to do with your day as a whole. Self-motivation is a huge personality trait in this position, because it's one that no training team or manager can teach. At the end of the day, you have to want to be there and want to help solve for your customers.

5. Product and Industry Expertise

While this trait isn't imperative for getting hired, it is a nice detail that can stand out on your resume. Showing that you have a firm understanding of the product and its industry lets hiring managers know that you're not only ahead of other candidates, but that you also have a genuine passion for the business.

6. Emotional Intelligence

While product knowledge may be optional at first, emotional intelligence isn't. Emotional intelligence refers to your ability to interpret the thoughts and feelings of others and respond to them in an appropriate way. This skill is incredibly important for service reps because it creates a personalized and delightful customer experience .

7. Problem-Solving

If you know the saying, "when life gives you lemons, you make lemonade," then your resume should make you look like an enterprise-level lemonade salesperson. Customer service is all about solving problems, and often, the solutions to those problems aren't clear. In many cases, reps need to think on their feet to come up with creative solutions to meet customer needs .

8. Improvisation

As a customer service rep, it's your job to do everything within reason to prevent churn . Sometimes, this requires creative problem-solving and the ability to improvise when things go wrong. Keeping cool and making the right choices in stressful situations is an incredibly valuable skill in customer service.

Once you've laid out your skills, you'll need to back them up.

Next up, let's talk about professional experience and accomplishments.

Customer Service Resume Experience & Accomplishments

In this section, you'll want to cover your recent professional experience in depth, especially with regard to your career progression, projects completed, and milestones reached.

Here are some examples.

Customer Service or Professional Experience

If you're applying for a position in customer service and you've already worked in a customer-facing role, make sure your resume highlights your industry experience. This includes what industry your company was a part of, what metrics you used to measure success, what goals you achieved, and the impact you've had on the company.

If you're applying for a customer service role and you don't have industry experience, do some brainstorming about the transferable skills and experiences that would serve you in a customer-facing role. For example, if your previous experience is in marketing, you've probably developed effective communication skills. And, most importantly, think about why you want to move into customer service so your resume effectively communicates that.

Career Progression and Advancement Details

Were you promoted in your last role? Did you ever manage a team? Did you collaborate with other colleagues on side projects, experiments, or campaigns? Were you tapped to lead an experiment or test case?

Make sure the experience section of your resume details examples of you being recognized or rewarded for going above and beyond. Hiring managers want to hire the best of the best, so make sure you highlight examples of this.

Volunteer or Community Involvement

If you're involved in your community, feel free to include that work on your resume as long as it's relevant to the position. Including experiences like these will help you stand out to employers. Plus, it gives hiring managers an idea of what you like to do outside of work.

Next up, let's talk about education.

Customer Service Resume Education

In this section, you'll want to make sure you showcase your educational background. This includes any classes, research, projects, or accolades that speak to your ability to excel, your commitment and grit, and your industry expertise.

Higher Education Background and Achievements

Make sure your resume details your highest levels of educational attainment. Note where you studied, what you studied, your GPA, and any particularly relevant projects or research you worked on.

It's okay if you didn't major in the industry you're applying to (not all of us have). But education helps round out your overall workplace knowledge and experience.

Additional Professional or Educational Training

If you've taken training courses, certificate programs, or attended classes as part of your on-the-job training, include those diplomas in your resume as well — especially if they might be part of the tech stack the team you're applying to uses.

Now that we've broken down what to include on your customer service resume, let's take a look at a few examples you can use as inspiration for your application.

Check out the list below for the top ten best customer service resume examples for roles across the industry. Each customer service resume sample includes what we like about it.

1. Entry Level Customer Service Representative

What we like: This resume is a great example of someone who has no direct customer service experience, but does have experience interacting with customers of different backgrounds. The fictitious Justine has made a clean-looking resume that clearly states the experience she has had working with customers, and shows familiarity with hitting a metric of some kind in her sales position.

2. Mid-Level Customer Service Representative

What we like: "Lily's" resume is a great example of someone who has a mixed background with both directly and tangentially-relevant experience. She was a bank teller before she broke into the customer service industry, and putting it on her resume shows diversity and opens a conversation about why she began a career in customer service.

3. Experienced Customer Service Representative

What we like: It's easy to tell right away that "Marie Clark" has been killing it in the customer service industry for some time now. She takes some space at the top to highlight what sets her over the edge as an applicant, making it clear she loves what she does and wants to make a career out of it.

4. Personalized Customer Service Resume

What we like: This clean and creative resume helps the candidate stand out right off the bat while still allowing room to fit all of their awesome experience. The addition of a photo adds a face to their qualifications. And in a career where you might communicate with customers solely over email or phone, it's important to show that you're more than just a faceless resource.

5. Classic Customer Service Resume

What we like: This is a prime example of a no-nonsense resume that still looks great. It's classic, clean, and clear, which can be a relief to recruiters and hiring managers who may look at hundreds of resumes a day. This formatting allows your experience to speak for itself, and would be a great option for a candidate who has a lot of prior experience.

6. Formal Customer Service Resume

What we like: This resume is an effective mix of the first two we've shown in this article. The pops of color and headshot show uniqueness while the formatting leaves a lot of space for what you want to include. It's muted and easy to read, so no one element is overwhelming to the point of throwing it off balance.

7. White Space Customer Service Resume

What we like: This resume stands out because it's the first one we've seen in the article that utilizes the full width of the page. If you really need the extra space, this single-column format allows those extra inches on the side so your qualifications take up less vertical space. This can help your resume look less bunchy, and is extremely easy for your potential employers to follow.

8. Customer Support Engineer Resume

What we like: This customer support engineer resume lets the skills and experience speak for themselves. It's simple, straightforward formatting might not be advisable for a creative role, but for a technologist, it's not as mission-critical as standing out and impressing a hiring manager.

9. Customer Service Manager Resume

What we like: This customer service manager resume highlights this candidate's experience and impact, which is critical when applying for a leadership role. Using color, a modern font, and bullet formatting, this resume effectively divides the different sections while highlighting the most important aspects of this candidate's background.

10. Call Center Resume

What we like: This resume outlines all of the skills and qualifications needed to work in a call center. It starts by listing the candidate's key attributes then backs them up using their professional experience. On the right, it outlines other skills that the candidate possesses and categorizes them by either "hard" or "soft." This not only tells an employer what this candidate can do, but it also shows that they're organized and think logically.

The best customer service resume is the one that gets your foot in the door to "wow" them during the job interview. Take the time to build out a resume that truly makes you and your accomplishments shine.

Don't forget to share this post!

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171+ Achievements to List On Your Resume [In 2024]

Listing achievements is what sets the top candidates apart from the crowd.

See, most job-seekers only talk about their previous responsibilities and day-to-day tasks on their resume.

But that’s not enough to make you stand out.

The hiring manager knows exactly what responsibilities your profession includes. After all, they’re the ones who wrote the job description!

So if you want to get ahead of the competition, you should talk about your professional achievements instead.

Your achievements speak volumes about your skills and potential, and they can make your resume stand out.

This guide will cover:

• How to List Achievements on Your Resume (and Get the Job!)
• Where to Mention Your Achievements
• 171+ Achievements You Can Use (covering 55+ professions!)

Let’s get started!

Achievements on Your Resume

So, why are achievements so important on your resume?

Just compare these two examples:

• Contributed to the number of sales. 
• Hit and exceeded department KPIs by 20% for 5 months in a row.

See the difference?

The first example doesn’t say much about the candidate at all. If you worked in sales , it’s already pretty obvious you did sales, and it doesn’t specify how you contributed. You could have barely met your KPIs or outperformed the whole department, and the hiring manager will never know.

But the second example shows exactly what you bring to the table. Saying you managed to hit KPIs is good, and exceeding them is even greater. By also adding the short timeframe, the hiring manager can see you’re a top performer and might prefer you as a candidate.

Where Do I List My Achievements?

Ideally, your achievements should be mentioned in several sections across your resume.

List them in these sections:

• Resume summary
• Work experience
• Optional sections

Listing accomplishments in your work experience section is the most common way to go.

Just add them in separate bullet points, the same way you would list your responsibilities. 

Here’s an example:

The next place we recommend including achievements is your resume summary .

This summary of your career sits at the top of your resume, right next to your contact information and job title . Here’s an example:

This section is an introduction to the rest of your resume, and it’s the first thing the hiring manager is going to read, so you want to make sure it grabs their attention.

The average resume summary goes like this:

• Experienced project manager with 5+ years of work experience seeking a position at Company X. Previous experience includes working at Company Y, developing software for clients such as Client A and Client B.

This summary example is, at best, okay . All it says is that you’ve worked as a project manager across two companies within the past five years.

Newsflash: So have all the other candidates.

There’s nothing in that resume summary that makes you stand out.

But here’s what happens if you add an achievement or two:

• Experienced project manager with 5+ years of work experience seeking a position at Company X. Managed cross-department teams of 15+ people. Successfully spearheaded the development of several software projects, including Project A and Project B.

Other sections on your resume where your achievements can make an appearance include:

• Your volunteer experience, 
• Your projects, 
• Your extracurricular activities

How to List Achievements (the Right Way)

Just like with everything else, there’s a right and wrong way to list achievements.

See, the more details you add to them, the more you’ll stand out.

Let’s compare these two examples:

• Improved product sales by 12%, which led to a 20% increase in annual revenue.
• Significantly improved sales.

In the first example, “significantly” doesn’t say much. You could’ve improved sales by selling one extra product, or you could have lifted company revenue by 10%.

The hiring manager has no way of knowing what the impact of your work was! This is why backing up your achievements with data is important.

Whenever possible, each of your achievements should include:

#1. Timeframe

The timeframe of your achievement provides the hiring manager with context. Achieving something over a weekend is more significant than achieving the same thing over several months.

Adding a timeframe can also highlight your time management skills and ability to prioritize tasks, as well as set benchmarks for future performance.

Ask yourself these questions to figure out the timeframe of your achievements:

• (E.g.: Resolved a major client's technical issue in under 12 hours, exceeding the 48-hour expectation.)
• (E.g.: Increased customer satisfaction rate within three months of employment at Company X.)
• (E.g.: Talked to 50+ customers daily.)

Adding the scale of your achievements demonstrates the impact and reach of your work.

You can measure the scale of your success through different factors, like the number of people affected or the financial impact. This data backs up your credibility and helps future employers see the value and expertise you can bring to their company.

Here are some questions to measure the scale of your achievements with:

• (E.g.: Managed a team of six to create award-winning ad campaigns for Company X.)
• (E.g. Successfully carried out X marketing campaign, going under the designated budget of Y USD.)
• (E.g.: Managed campaigns of 5+ SaaS clients in the fin-tech industry.)

#3. Results

Of course, the results of your achievements show the effectiveness of your efforts.

Specific results, like percentage increases in sales or customer satisfaction ratings, give the hiring manager tangible evidence of your skills and success and make you a more appealing candidate. (E.g.: “Delivered a 1.8x ROI on a total ad spend of $22,000”.)

By backing up your achievements with clear outcomes, you’re giving potential employers an idea of how you can contribute to their team. This approach makes your resume stand out by showcasing what you've done, how well you've done it, and the positive impact you've made.

What If I Don’t Have the Data?

This is one of the most common questions among job-seekers.

Unless you were actively keeping track of your results at your job, you probably don’t know much about the impact your work had or what your greatest accomplishment was.

The solution here is pretty straightforward: just reach out to your previous employer and ask for the data. They should be more than happy to send it over!

Moving forward, though, we’d recommend keeping track of your results and achievements in your next job. This also makes it easier to answer interview questions down the line.

You’ll thank us for it later!

What if My Job Isn’t Achievement-Oriented?

If your previous roles weren't achievement-oriented, you might have trouble listing accomplishments.

What you can do instead is focus on the times when you contributed to the workplace.

Think about instances where you helped your team, improved a process, or were recognized for your work. Take the opportunity to show off your soft skills , like problem-solving and teamwork .

The same approach can be applied to your personal projects or volunteer work . Just highlight relevant skills that helped you succeed instead of giving a generic description of what you did.

Achievements can be about growth and impact, not just numbers. So long as you align your past experiences with the job you want, you can show the hiring manager how you can be a valuable addition to their team.

How to List Achievements as a Student

If you’re a student or a recent graduate , you probably don’t have that much work experience, so you can’t exactly list a lot of achievements on your resume.

But what you can do is list your achievements in several other sections, such as:

• (E.g.: “Maintained a 3.8 GPA while working and studying full-time.”)
• (E.g.: “Created a marketing strategy for Company X as part of my Marketing 101 course and was rewarded at the top of the class.”)
• (E.g.: “Taught elementary mathematics as a volunteer at Saint Jude’s orphanage and improved student performance by 60% over one semester.”)

Writing a resume for your first job? Check out our detailed article for tailored advice!

171+ Achievements You Can Steal (For Every Profession)

Need some inspiration? We’ve got you covered.

Here are 171 achievements across different professions that you can use:

Sales and Customer Service Achievement Examples

#1. sales associate achievements.

• Cold-called 20+ potential clients daily, with a closing rate of 10% to 20%.
• Hit and exceeded sales KPIs by 30% for October, November, and December in 2023.
• Sent 200+ cold emails daily, managing to set up calls with 10% of the recipients.

For more examples, check out our sales associate resume example and full guide.

#2. Customer Service Representative Achievements

• Maintained a customer satisfaction rate of 95% for the entire duration of employment.
• Solved 40 - 50 tickets daily.
• Carried out retention calls with unsatisfied customers, convincing 20% of them to keep using the software.

For more examples, check out our customer service resume example and full guide.

#3. Cashier Achievements

• Trained and supervised five other cashiers over two years at Company X.
• Received ‘Employee of the Month’ award for consistently providing excellent service in June, August, and December.
• Achieved highest up-sell rates in 2022 (1.9%) and 2023 (2.6%).

For more examples, check out our cashier resume example and full guide.

#4. Retail Manager Achievements

• Boosted store sales by 15% over six months through strategic merchandising and upselling techniques.
• Led a team of 10 sales associates to achieve the highest regional sales record for two consecutive quarters.
• Designed and implemented a customer loyalty program that increased repeat customer visits by 25%.

For more examples, check out our retail manager resume example and full guide.

#5. Barista Achievements

• Developed a new coffee blend that became the store's top-selling product within three months of introduction.
• Trained and supervised a team of four new baristas, improving overall team efficiency and service quality.
• Implemented a streamlined order processing system that reduced average customer wait time by 30%.

For more examples, check out our barista resume example and full guide.

#6. Server and Waiter Achievements

• Successfully upsold menu items, contributing to a 10% increase in average bill value over six months.
• Efficiently managed high-volume shifts, serving up to 50 tables per night with consistent positive feedback.
• Maintained a 98% customer satisfaction rating over a year, based on direct feedback and online reviews.

For more examples, check out our server resume example and a full guide to writing a waiter resume .

#7. Receptionist Achievements

• Coordinated over 200 appointments weekly, maintaining a 99% accuracy rate in scheduling and client communications.
• Managed a multi-line phone system, handling over 100 calls daily with exceptional service quality.
• Recognized for perfect attendance and punctuality for two consecutive years, ensuring consistent front desk coverage.

For more examples, check out our receptionist resume example and full guide.

#8. Food and Beverage Management Achievements

• Increased bar revenue by 20% by redesigning the cocktail menu and adding several new options.
• Reduced food waste by 40% by implementing an efficient inventory management system and staff training programs.
• Worked with an external marketing agency to run ads for the venue, resulting in a 25% increase in annual revenue.

For more examples, check out our bar manager resume example and full guide.

Administrative and HR Achievement Examples

#9. recruiter achievements.

• Filled 100% of open positions within the targeted timeline over 12 months, enhancing organizational efficiency.
• Reduced the average time-to-hire by 20 days through streamlining the recruitment process.
• Managed data integrity within the applicant tracking system, ensuring timely entry and visibility of recruitment activity within ATS/CRM technologies.

For more examples, check out our recruiter resume example and full guide.

#10. Human Resources Specialist Achievements

• Led a company-wide employee engagement program that resulted in a 30% increase in employee satisfaction scores.
• Negotiated with benefits providers to enhance employee packages, achieving a 10% cost reduction while improving benefits.
• Developed and facilitated a leadership training program, contributing to a 25% improvement in management effectiveness.

For more examples, check out our human resources resume example and full guide.

#11. Office Manager Achievements

• Reached out to and made deals with new office supply providers, cutting annual supply costs by 20%.
• Coordinated the setup of a remote working infrastructure, maintaining productivity during a transition to remote work.
• Implemented a new document management system that improved filing efficiency by 35%.

For more examples, check out our office manager resume example and full guide.

#12. Administrative Assistant Achievements

• Managed scheduling and logistics for a series of successful board meetings and company events.
• Streamlined travel arrangements and accommodations for executives, enhancing travel efficiency and comfort.
• Communicated with 20+ company partners and clients daily, and assisted in onboarding 14 employees during time at Company X.

For more examples, check out our administrative assistant resume example and full guide.

#13. Data Entry Achievements

• Increased data processing speed by 30% through the implementation of keyboard shortcuts and efficiency software.
• Identified and corrected a critical systematic error in the data entry, preventing potential data loss.
• Completed a large-scale data migration project two weeks ahead of the scheduled deadline.

For more examples, check out our data entry resume example and full guide.

Finance Achievement Examples

#14. accountant achievements.

• Managed an annual budget of $400,000 for seven years.
• Identified tax savings opportunities that resulted in a 15% reduction in overall tax liabilities for the year.
• Worked with a team of three accountants, creating financial reports for all company activities across all departments.

For more examples, check out our accountant resume example and full guide.

#15. Financial Analyst Achievements

• Developed a financial model that predicted market trends with 90% accuracy, contributing to a 15% increase in investment returns.
• Streamlined reporting processes, reducing the time spent on monthly financial reports by 30%.
• Conducted a comprehensive risk analysis that led to a portfolio adjustment, safeguarding against a market downturn.

For more examples, check out our financial analyst resume example and full guide.

#16. Bank Teller Achievements

• Recognized for outstanding customer service, receiving a 95% positive rating in customer feedback surveys.
• Implemented a new cash handling procedure that reduced end-of-day balancing errors by 40%.
• Helped onboard three new bank tellers, bringing them up to speed with the bank’s rules and policies.

For more examples, check out our bank teller resume example and full guide.

#17. Banker Achievements

• Managed a loan portfolio of $10 million, maintaining a default rate of less than 1%.
• Developed and maintained relationships with 50+ high-value clients, leading to a 25% increase in client assets managed.
• Successfully negotiated and closed 15 high-value commercial loans, contributing significantly to branch revenue.

For more examples, check out our banker resume example and full guide.

Business Achievement Examples

#18. branch manager achievements.

• Achieved the highest employee retention rate across the region through effective management and staff development programs.
• Participated in community affairs to increase branch visibility and create new and enhanced existing business opportunities, increasing annual revenue by 20%.
• Provided a superior level of customer relations and promoted the sales and service culture through coaching, guidance, and staff motivation.

#19. Data Analyst Achievements

• Conducted a data-driven market analysis that informed the development of two new successful product lines.
• Played a pivotal role in a data migration project, ensuring a smooth transition with no data loss.
• Developed a predictive model that reduced forecasting errors by 25%, significantly improving business planning.

For more examples, check out our data analyst resume example and full guide.

#20. Business Development Manager Achievements

• Established new key partnerships with Company X and Company Y, resulting in a 20% increase in annual revenue.
• Secured ten new client accounts within a year, exceeding the target by 25%.
• Started a partnership program, kick-starting work with four implementation partners in Europe.

For more examples, check out our business development manager resume example and full guide.

#21. Project Manager Achievements

• Led the digital transformation project, adopting software to help with marketing, accounting, and HR duties at Company X.
• Successfully completed six projects from start to finish, generating a total of $600,000 in revenue over the past five years.
• Functioned as a single point of contact for 15+ clients, answering all their requests and questions on time.

For more examples, check out our project manager resume example and full guide.

Marketing and Advertising Achievement Examples

#22. marketing executive achievements.

• Led the successful launch of a new product line, resulting in the acquisition of over 500 new customers in the first quarter.
• Developed a digital marketing strategy that resulted in a 40% increase in online engagement.
• Oversaw a team of 20 marketing professionals, fostering a collaborative environment that boosted team productivity.

For more examples, check out our marketing executive resume example and full guide.

#23. Marketing Manager Achievements

• Revamped Company X’s social media accounts, improving user engagement by over 60% on Facebook, Twitter, and LinkedIn.
• Expanded the marketing team from 5 to 15 members, enhancing the department's capabilities and output.
• Led Facebook ad lead generation campaigns, driving 20+ leads for the sales team monthly, at a $2.7 CPC and $9 CPA.

For more examples, check out our marketing manager resume example and full guide.

#24. Media Buying Specialist Achievements

• Negotiated with media vendors to secure prime advertising slots within a monthly ad budget of $20,000.
• Maintained an ad spend ROI of 1.8 for Company X’s ad campaigns over the past three months.
• Reduced Company X’s Search Ads average CPC while maintaining the same conversion rate, saving $2k in monthly ad spend.

#25. SEO Specialist Achievements

• Fully managed Company X’s SEO and conducted comprehensive keyword research for over 500 terms, optimizing content for diverse audience segments.
• Increased Company X’s monthly organic traffic from 0 to 200,000 within two years.
• Led a team of four freelance writers, creating and publishing 10+ SEO content pieces every month with around 70% currently ranking on page 1 of Google.

IT and Software Development Achievement Examples

#26. it specialist achievements.

• Successfully managed the IT setup for a new office location, ensuring seamless network and system integration for 100+ users.
• Led the upgrade of an enterprise-level software system, improving system efficiency and user satisfaction.
• Consulted in the redesign of a company’s website, resulting in a 25% increase in traffic.

For more examples, check out our IT resume example and full guide.

#27. Software Engineer Achievements

• Led and managed a team of six in developing new financial management software and delivered the product two weeks ahead of schedule
• Developed a new application feature that increased user engagement by 30%.
• Created, maintained, and monitored the entire cloud infrastructure of Company X, while working on 20+ microservices for 5 clients.

For more examples, check out our software engineer resume example and full guide.

#28. Cyber Security Achievements

• Designed and enforced a new security protocol, reducing system vulnerabilities by 50%.
• Conducted regular security audits, identifying and mitigating risks effectively.
• Played a key role in responding to and resolving a major security breach, minimizing data loss and downtime.

#29. Web Developer Achievements

• Built a responsive e-commerce website that increased the client's sales conversion rate by 20%.
• Revamped a major website, improving load time by 60% and enhancing user experience.
• Integrated advanced features into a web platform, such as a custom CMS and interactive user interfaces.

For more examples, check out our web developer resume example and full guide.

#30. Computer Scientist Achievements

• Published a research paper on machine learning algorithms in a renowned tech journal.
• Developed an innovative algorithm that improved data processing speeds by 25%.
• Created an educational program that introduced computer science fundamentals to over 200 high school students.

For more examples, check out our computer scientist resume example and full guide.

#31. DevOps Engineer Achievements

• Streamlined the deployment process, reducing deployment time by 50%.
• Implemented a continuous integration/continuous deployment (CI/CD) pipeline, improving code quality and deployment frequency.
• Automated various infrastructure tasks, saving 20 hours of manual work per week.

For more examples, check out our DevOps engineer resume example and full guide.

#32. AI Engineer Achievements

• Designed and implemented an AI model that improved prediction accuracy by 35% for a financial forecasting tool.
• Contributed to the development of an AI-driven chatbot, enhancing customer service interactions and reducing response time.
• Conducted AI research that led to the development of two patented machine-learning technologies.

For more examples, check out our AI engineer resume example and full guide.

#33. Java Developer Achievements

• Developed a Java-based server application that handled 10,000+ concurrent users.
• Optimized existing Java code, improving system performance and scalability.
• Contributed to a Java open-source project, with several suggestions and improvements being integrated into the next release.

For more examples, check out our Java developer resume example and full guide.

Health and Medicine Achievement Examples

#34. nurse achievements.

• Managed care for a diverse patient population, consistently receiving high satisfaction ratings from patients.
• Implemented a health education program that improved patient outcomes and reduced hospital readmission rates.
• Reduced emergency room visits by 30% for a panel of 200 patients through effective management of chronic diseases and patient education.

For more examples, check out our nurse resume example and full guide.

#35. Medical Assistant Achievements

• Streamlined patient intake procedures, reducing average wait times by 15 minutes.
• Assisted in over 1,000 successful patient examinations and treatments, maintaining high standards of care.
• Conducted and analyzed over 500 laboratory tests, playing a critical role in patient diagnosis and treatment plans.

For more examples, check out our medical assistant resume example and full guide.

#36. Dentist Achievements

• Successfully performed over 200 complex dental procedures with a 98% success rate.
• Introduced a new dental health initiative that increased patient retention by 25%.
• Led a dental outreach program that provided free services to over 300 underserved individuals in the community.

For more examples, check out our dentist resume example and full guide.

#37. Pharmacist Achievements

• Managed pharmaceutical inventory for a high-volume pharmacy, maintaining optimal stock levels and reducing waste.
• Enhanced prescription accuracy by implementing a new verification system, resulting in a 40% reduction in dispensing errors.
• Developed a medication management plan that improved patient adherence and reduced medication errors.

For more examples, check out our pharmacist resume example and full guide.

Creative Achievement Examples

#38. graphic designer achievements.

• Designed a marketing campaign that increased client engagement by 50%.
• Created over 100 graphic designs for various clients, maintaining a 95% client satisfaction rate.
• Revamped a major brand's visual identity, leading to a 30% increase in their social media following.

For more examples, check out our graphic designer resume example and full guide.

#39. Game Designer Achievements

• Developed a game that received a 4.5/5 rating on major gaming platforms.
• Led a design team to create a top-selling game, achieving over 500,000 downloads in the first month.
• Implemented a user feedback system for a game that resulted in a 20% increase in player retention.

For more examples, check out our game designer resume example and full guide.

#40. Animator Achievements

• Produced a 5-minute animation that gained over one million views on YouTube.
• Worked on a popular TV show, contributing to animation that was nominated for an industry award.
• Developed a series of animations that enhanced the user experience, leading to a 25% increase in app engagement.

For more examples, check out our animator resume example and full guide.

#41. Illustrator Achievements

• Illustrated a children's book that sold over 10,000 copies within the first six months.
• Created over 50 custom illustrations for various clients, resulting in a 100% project satisfaction rate.
• Designed a series of illustrations for a website, increasing user engagement by 40%.

For more examples, check out our illustrator resume example and full guide.

#42. Photographer Achievements

• Conducted over 30 photoshoots for major brands, with images featured in national advertising campaigns.
• Sold 200+ prints in a solo photography exhibition.
• Won a prestigious photography award for a series focusing on urban landscapes.

For more examples, check out our photographer resume example and full guide.

#43. Actor Achievements

• Starred in a critically acclaimed theatre production that ran for over 100 shows.
• Played a leading role in a film that grossed over $50 million worldwide.
• Received the best actor award in a renowned film festival.

For more examples, check out our actor resume example and full guide.

#44. Writer Achievements

• Authored a book that made the New York Times Best Seller list.
• Wrote a series of articles that increased website traffic by 35%.
• Scripted a short film that won an award at an international film festival.

For more examples, check out our writer resume and full guide.

#45. Editor Achievements

• Edited a novel that became a bestseller and was critically acclaimed.
• Led an editorial team that produced a magazine with a 20% increase in readership.
• Managed the editing process for a website, resulting in a 30% reduction in content errors and inconsistencies.

For more examples, check out our editor's resume example and full guide.

Education Achievement Examples

#46. professor achievements.

• Published a research paper in a top-tier academic journal, contributing significant findings in the field.
• Developed a new curriculum that was adopted by the department, enhancing course offerings and student learning outcomes.
• Supervised 10+ graduate students, with several winning national awards for their research work.

For more examples, check out our academic CV example and full guide.

#47. Teacher Achievements

• Increased student test scores in the class by 20% through innovative teaching methods.
• Led the development and launch of a new interdisciplinary program that enhanced student engagement.
• Organized a successful school-wide literacy event, boosting student participation in extracurricular reading activities.

For more examples, check out our teacher resume example and full guide.

#48. Tutor Achievements

• Assisted over 50 students in improving their grades, with 90% achieving a 'B' grade or higher in tutored subjects.
• Developed personalized learning plans that resulted in a 25% improvement in students' academic performance.
• Specialized in SAT/ACT preparation, helping students increase their scores by an average of 150 points.

#49. College Student Achievements

• Completed a successful internship with a major company, receiving a commendation for outstanding performance.
• Led a university project team to win a national competition in the field of engineering.
• Founded a campus club that grew to over 200 members, fostering community engagement and leadership skills.

For more examples, check out our college freshman resume example and full guide.

#50. High School Student Achievements

• Maintained a 3.7 GPA while actively participating in three extracurricular clubs.
• Organized a community service project that involved over 100 students and benefited local charities.
• Won first place in a statewide science fair, receiving recognition for an innovative project.

For more examples, check out our high school resume example and full guide.

Other Achievement Examples

#51. architect achievements.

• Designed a sustainable residential complex that won a green architecture award.
• Led the renovation of a historic building, receiving acclaim for preserving its original features while enhancing functionality.
• Developed a cost-effective design solution that saved a project 15% in construction costs.

For more examples, check out our architect resume example and full guide.

#52. Engineer Resume Achievements

• Innovated a new water filtration system, improving efficiency by 30% and receiving a patent.
• Increased performance of the engineering team during a critical Q4 by 15%, to successfully meet end-of-year KPIs.
• Took eight active building projects from research to development and completion in under two years.

For more examples, check out our engineer resume example and full guide.

#53. Interior Designer Achievements

• Transformed a high-profile commercial space, resulting in a 40% increase in foot traffic for the client.
• Won an industry award for an innovative residential interior design project.
• Collaborated with architects to optimize living spaces in a residential complex, enhancing both aesthetics and functionality.

For more examples, check out our interior designer resume example and full guide.

#54. Construction Project Manager Achievements

• Successfully managed a large-scale construction project, completing it 10% under budget and on schedule.
• Implemented safety protocols that resulted in zero accidents throughout a two-year project.
• Coordinated the work of 50+ subcontractors, ensuring efficient workflow and adherence to quality standards.

For more examples, check out our construction project manager resume example and full guide.

#55. Operations Manager Achievements

• Streamlined company processes, leading to a 20% increase in overall operational efficiency.
• Reduced operational costs by 15% through strategic planning and resource optimization.
• Implemented a new inventory management system, improving stock turnover by 25%.

For more examples, check out our operations manager resume example and full guide.

#56. Event Planner Achievements

• Organized a corporate conference for 500 attendees, receiving a 95% satisfaction rate in post-event surveys.
• Successfully coordinated a charity gala that raised $200,000, exceeding the fundraising goal by 25%.
• Managed a high-profile wedding event with a budget of $100,000, delivering a seamless experience that garnered industry recognition.

For more examples, check out our event planner resume example and full guide.

Key Takeaways

That’s all there is to adding achievements to your resume!

Now, let’s briefly recap what we talked about:

• Listing achievements instead of just responsibilities can boost your chances of getting hired.
• You can mention achievements in your resume summary and work experience section. If you don’t have a lot of work experience, you can also mention any achievements from your education, volunteering, or personal projects.
• When listing your achievements, make sure they include a timeframe, scale, and results.
• If you can’t think of any achievements, just scroll back up to get inspiration for any of the professions we gave examples for.

Want to get the most out of your career? Don’t forget to follow our career blog for some industry-leading career advice!

Recommended Readings:

• How to Write a Resume | Beginner's Guide
• How to Write a Cover Letter & Get the Job [5+ Real-Life Examples]
• 3 Best Resume Formats [W/ 5+ Professional Templates]

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• Knowledge Base
• Free Resume Templates
• Resume Builder
• Resume Examples
• Free Resume Review

So you want to create a customer service resume?

[ Click here to directly go to the complete customer service resume sample ]

Worry not! By the end of this guide, you'll know everything required to make the best customer service representative resume:

• Who needs a resume for customer service?
• How to write a customer service resume?
• How to curate your work experience section for customer service resume?
• What is the format of customer service resume?

In case you want to skip the in-depth guide and skip directly to the customer service resume sample section, you can go to the end directly.

The experts at Hiration have created a state-of-the-art online resume builder to make the process of making a customer service resume easy for you!

Check it out here!

Customer Service Resume Sample

• Employee of the Month | Shutter CS | Sep '13
• Phantoms's Best New Employee | Phantom CS | '14
• Public Interaction & Personality Development | Kan's Institute | '13
• Summer Certification | Public Speaking | Welhem School | '07
• Secured 1st position in the Elocution competition held at Washington University in '10
• Regularly participated in inter-college parliamentary debates
• Awarded the McBright Scholarship worth USD 15k for undergraduate studies in ’09
• Spearheading a team of ~10 Customer Service Representatives to deliver flawless customer service across multiple fields
• Mentoring new representatives by supervising the on-boarding process and overseeing the training initiative
• Liaising & coordinating with BRM to manage and fulfill resource requirements on a daily basis
• Directing the preparation & review of daily survey transcripts by developing & maintaining tracker of resource details
• Formulating new promotional methodologies & devising recommendations for up-selling of concessions
• Processing incoming calls from policyholders & resolving issues by responding to customer queries
• Ensuring optimum levels of customer service as an in-charge of general facility maintenance
• Liaising with key internal & external stakeholders to manage escalations in an effective & quality bound manner
• Recognized as the ' Best Customer Service Associate ' out of 20 members in the Division based on customer feedback
• Trained and mentored ~40 new Executives & Representatives
• Conceptualized and co-developed on-the-job training program to achieve a reduction in training time by ~25%
• Played a critical role in increasing business for the financial year '15 - '16 by ~10%
• Managed a high-volume of workload in a commitment-driven and high-pressure environment
• Led all troubleshooting initiatives pertaining to tablet and e-reader devices
• Brainstormed with management to conceptualize & implement risk management strategies for minimizing security threat
• Effectively processed customer inquiries and resolved complaints, billing questions and payment extension/service requests
• Played a key role in retaining existing client base by repairing trust and designing customer-centric solutions
• Resolved an average of 550 inquiries on a weekly basis by establishing performance benchmarks
• Languages : English, Spanish

Who needs a Customer Service Resume?

Whether you’re an applicant for an entry-level position or you are looking to switch career into a more dynamic service role as a customer service representative, you shall need a customer service resume that stands out among the rest.

Recruiters look out for resumes that demonstrate vivid interest in the field. Therefore, a customer service representative resume is best for both freshers who are just entering the field or established representatives who wish to switch companies.

It is also an excellent choice for retail workers who want to upgrade to customer service roles.

Why do you need a Customer Service Resume?

Due to the range of people who can apply, recruiters find huge volumes of customer service resumes in their inboxe. To land a job therefore, you require a strong CSR resume that shows off your biggest accomplishments and most relevant skills in the industry.

To create an engaging resume you must ensure proper writing and formatting for better readability and inclusion of appropriate information in the right order. We suggest that you use a professional customer service resume template .

You can also view customer service resume examples free on our website.

How to write a Customer Service Resume?

Be it a customer service manager resume or a customer service rep resume, make sure that your it is highly targeted to the career goal to make it more effective than general resumes.

HIRATION PRO TIP: Take a look at your resume as the hiring manager. You should be able to glance at the resume and immediately know that the applicant is seeking a customer service-related position.

We also recommend targeting your resume for customer service careers to better your chances. Make your customer serviceresume as specific to the position you are applying for as possible.

Include a career summary below your target job profile to target your resume and also highlight credentials which the recruiters are looking for.

Take a look at this customer service resume sample to get an overall picture.

Customer Service Resume Contact & Personal Information

Customer support resumes typically include basic information in the resume header . Today the recruiters prefer a streamlined approach with only the most important information:

• your full name
• city and state
• personal phone number
• professional email

You might want to make sure that the phone number has a professional voicemail message. If desired, you may also include a link to your LinkedIn account.

Customer Service Resume Summary

As a customer service representative, you should be good at listening and have great communication as well as interpersonal skills. For a great Customer Service resume summary examples resume check our resume examples section free on our website.

A customer service representative should possess knowledge of wide range of duties for the industry that they represent. You may have to provide information about a product, deal with concerns and questions, review customer accounts, or take customer orders.

Contact with customer could be over the phone, in person, and through email and your customer service representative resume should showcase the willingness to work around the clock.

While writing a summary statement for your resume for customer service, focus on writing between four to six concise lines of text. These lines comprise your "sales pitch" since it is likely that they are the first lines a recruiter will read.

The first sentence usually details your job title and the years of experience you have. The second sentence focuses on one major accomplishment or a few hard skills related to the industry. The following statements encompass your major experiences or responsibilities. The final sentence may list two or three relevant soft skills.

Always write in third person. Sentence fragments always allows you to add the most relevant information in a short space. Moreover, you can optimize keywords to clear Applicant Tracking Systems .

Not targeting relevant keywords from the job might result in your potential employer assuming that you are sending resumes at random to a lot of jobs. This leads to the assumption that you are not specifically interested in their job really.

The following are resume summary examples for customer service rep resume:

~5 years dedicated customer service representative with five years of front-office experience in the IT industry. Possesses a proven track record in devising customer-centric solutions. Known for the ability to resolve a wide range of customer issues of unmatched quality and stellar customer feedback. Reliable and trustworthy with an uncompromising commitment to providing optimal customer service.

A customer service resume objective statement should be included in the resume of junior candidates. Since you don't have much real world experience, writing a good objective for customer service resume gives you an edge over other candidates.

It states your goal, your belief and what you are working towards. In case you are a fresher below is a resume objective for customer service:

Highly motivated individual with a zest for learning and a desire to work as a customer service representative in the fashion industry to ensure proper attention is paid to the customer's requirements.

Below is a snapshot of summary sample to help you create an impeccable summary for your customer representative resume sample:

Customer Service Resume: Work Experience Section

A powerful profile at the header of the customer service resume, suggests a candidate with relevant and long experience.

Ensure that your work experience section provides an overview of your most relevant skills and experience till date. Since these are relevant for the position, they must be tailored each time you're applying for a new role.

Your work experience section commands an important spot in the middle of your resume which is where the employer scrutinizes well. So to increase the chances of your resume being found when an employer searches for those words on job websites you should include keywords like "customer retention" and "customer service" given that you have them in your experience.

Providing Quantitative information for your achievements serves best when it comes to a resume for customer service. You're essentially validating your accomplishments- it is the best way to make your resume for customer service stand out from other resumes.

It is not enough that you "raised sales" at a previous position. Provide a percentage or dollar amount by which you raised the sales. Describe your methods briefly.

List your work experience in reverse chronological order . Focus on customer-centric skills and specific achievements.

Only listing only responsibilities will reduce fair chances of your resume being processed further. So instead of writing:

Improved customer retention and developed new practices by suggesting shorter scripts

you may write

• Achieved increase in customer retention rates by 30% by introducing new call center processes to reduce time spent waiting by customers.
• Developed new approach for training customer service staff to ensure that the staff was better prepared for issues, reducing errors by 20%
• Suggested shorter customer call script for the help center which was taken up by the management team and implemented.

While writing in bullet points, consider using strong words that illustrate your involvement at the most.

By using power verbs like "Achieved", "Developed", and "Suggested" you will further emphasize your abilities to the recruiter.

Emphasize your skills by highlighting the outcomes of your work. For customer service professionals the accomplishments could include contributing to response rates or improving customer satisfaction ratings.

In case you're having trouble identifying accomplishments, here are a few tips to include as achievements, if:

• Your customer service expertise resulted in the increase of sales.
• You received unsolicited feedback from happy customers.
• You offered impeccable service to a high number of customers.
• Customers repeatedly requested for your service.
• You helped improve customer satisfaction rankings.
• You generated referrals due to your focus on customer service.
• You recommended/implemented improvements to customer service programs.
• Your employer praised you for receiving positive reviews or industry accolades for service quality.
• You/your team got recognition/awards for customer satisfaction/sales achievements.
• You trained workers to provide exemplary customer service.
• You resolved a challenging service issue.

Always include action verbs in a Customer Service Resume. Action verbs add a "punch" to your resume that allows you stand out from the crowd. Here are a few action verbs commonly associated with customer care:

For an in-depth review of action-verbs, with industry-wise samples and examples, check out our Guide on Action Verbs !

Below is a snapshot of professional expereince section created via our online resume builder:

Customer Service Resume Skills

You must include both strong soft skills and customer service skills throughout your resume. You should also list previous customer service positions you may have held.

Although there are plenty of specific industry skills in the customer service field, employers also want to see evidence of general skills that show you are a hard worker and a good team player.

Do not make a random list of skills. Instead focus on including customer service resume skills discussed in the job description. In the customer service resume examples , you may find a list of skills which you could describe in action with clear examples.

Check out our 2022 Guide on Resume Skills here!

There are a few skills hiring managers look for on your customer service resume. They are looking for both directly relevant and transferable skills. These include:

• Customer Care skills include experience in interacting with customers, be it as a waiter or a front desk worker or an ice cream scooper or a salesperson.

Although directly relevant experience would make your resume strong yet any personal, quantifiable or mentionable interactions with customers on a professional level are considered transferable on a customer service resume.

Interpersonal skills suggest having a friendly and positive personality. A skilled communicator is able to speak clearly, authoritatively, calmly, and persuasively. You boast of handling conflict and anger.

Competence skills would include your tasks with training new recruits. Your past reviews or ratings or even awards. Your average stack up in comparison to with your co-workers, how well your are complimented by customers for your service.

Management skills: Both low level and high level employees are expected to display management/managerial skills. It becomes more important to demonstrate managerial skills in a customer service manager resume. One good example is the ability to train other employees or to execute a new project idea, measure the effects, and fine tune is what separates a manager from the rest. Other management skill would include conceiving new methods to:

• Increase efficiency (decrease customer wait time, increase issue resolution rate, resolve problems faster)
• Increase customer satisfaction ratings
• Increase sales (via upselling, discounting, pitching)
• Reduce costs (training, labor, equipment, software, etc.)

Communication Abilities includes your knowledge about how to up sell. Mention related products and special offers while you assist customers, how you convince customers in search of information.

The job of a customer service representative involves a lot of communication. You should be good at it, whether it is over the phone, email or in person, professionally even when customers are unruly or unreasonable.

Salesmanship is an important part of being a customer care representative. After good communication skills comes your ability to sell your company's products and services.

You must understand how to up sell, mention related products and special offers, and assist customers in buying. These skills are mainly gathered through experience.

Coachability is being able to take directions and follow through is a critical part of starting anything new. In this case, you will face a very demanding learning curve. You would need guidance from people with more experience. S you must showcase your coachable skills through extra-curricular or co-curricular activities like having years of experience with a sport, instrument, or any kind of organization.

Proficiencies

Complaint Resolution Time Efficiency Rating Previous Customer Reviews and Ratings Percentage Ranking Among Customer Service Agents Upsell Ranking

• Results-Oriented
• Effective in Conflict Resolution
• Impressionable
• Excellent Communicator

Other effective customer service skills for resume are:

Research necessary skills for your job, and reflect on how your relevant or transferable skills can best be displayed on your resume.

Customer Support Software

• Support Center
• SupportCenter
• Microsoft Office Suite (Data Entry)

Customer Support Hardware

• Laptops (Mac or PC)
• Microphones

Below is a snapshot of skills section from a customer service resume sample:

Achievements & Certifications

An achievments section is a must in every resume. In the achievements section of a customer service resume write anyawards you got for exceptional customer service. Examples of such awards are:

• customer service agent of the year
• employee of the month

It may also be beneficial to include certifications like:

• completed on the job training course "X"
• completed professional sales training

Below is a snapshot showcasing Awards & Reconition and certifications & Training:

Resume Format for Customer Service Resume

A customer service resume is typically written in reverse chronological order . Your most recent work experiences come at the top of the resume and move downwards to the former. You need not be too fancy with your customer service resumes. But be well formatted. Do not go extremely basic for the position either. A well-formatted resume always stands out.

• Include bullet points to describe the scope of your responsibilities.
• Tailor each point to reflect the skills as per the job description.
• Include numbers to specify your achievements

Key Takeaways

Different customer service positions include customer service - agents, cashiers, advisors, clerks, assistants, administrators, managers, representives and consultants.

Therefore you must ensure that you personalize your resume according to your target profile as capabilities and skills for each profile are vastly different. We have picked some of the best examples in our templates section. They should give you are fair idea of how a customer service resume should look like.

Take a look at our customer service resume examples free on our website.

• Always remember that you are the face of your personality
• Follow the reverse chronological order
• Have a great resume summary that includes your years of experience
• Target your Customer Service Representative Resume to the career goal to make it more effective than general resumes
• Make sure your career story reinforces your professional personality

Still left with some doubts around optimizing your customer service resume? Drop in a comment below!

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75+ Resume Accomplishment Examples to Improve Your Resume & Application

3 key takeaways

• Resume accomplishments are achievements in your past work experience, education, or other relevant areas that demonstrate your skills, abilities, and value.
• 75+ accomplishment examples across jobs, experience levels, and industries to use as a guide for crafting your own.
• The Resume Builder can help you write resume accomplishments that align with a specific job—quickly.

Your resume is the key to getting noticed by potential employers and securing the job you want. Including some impressive achievements and accomplishments that demonstrate your skills and value can make all the difference.

But with so many candidates vying for the same job, how do you make your accomplishments stand out? Well, by highlighting your most impactful achievements to make a lasting impression on potential employers.

Below, you'll discover what resume accomplishments are and why they're important for showcasing your skills and value. You'll also learn the difference between resume accomplishments and job duties, best practices for writing unique resume accomplishments, and, see examples of resume accomplishments across jobs, experience levels, and industries.

Struggling to land interviews with your resume accomplishments? Sign up for Teal today !

What are resume accomplishments?

Resume accomplishments are specific achievement examples in your past work experience, education, or other relevant areas that demonstrate your  resume skills , abilities, and value as a candidate.

Accomplishments can include any notable contributions or achievements you've made in your previous roles, listing accomplishments such as saving the company money, increasing sales, reducing costs, implementing new systems, earning awards or recognition, completing a project ahead of schedule, or exceeding performance metrics.

Accomplishments are typically presented in a bullet-point format on a resume and should be quantifiable and measurable wherever possible to provide concrete evidence of your abilities and impact.

The difference between resume accomplishments and job duties

While job duties describe the responsibilities you were assigned, accomplishments highlight the impact and results of your work. Here’s how to differentiate between the two:

Job Duties: These are the tasks and responsibilities you were expected to perform as part of your job. They outline what you did on a daily basis.

For example:

• Managed a team of sales associates
• Conducted market research
• Developed marketing strategies

Resume Accomplishments: Accomplishments, on the other hand, showcase your contributions and the results of your efforts. They demonstrate how well you performed your job duties and the value you brought to your role.

• Increased team sales by 20% through effective leadership and strategic planning
• Identified new market opportunities that led to a 15% increase in revenue
• Launched a marketing campaign that resulted in a 25% boost in customer engagement

Why do you need accomplishments on your resume?

Resume accomplishments define your capabilities and achievements in tangible terms, underlining your value as a candidate for potential employers. Highlighting them on your resume is essential because it demonstrates how you get results and create value in your roles. This approach not only makes your resume more compelling but also sets you apart from other candidates.

You need resume accomplishments to:

Showcase abilities and strengths

Including accomplishments on your resume is a way to demonstrate your abilities and strengths to potential employers. 

By highlighting your accomplishments, you provide concrete evidence of your past achievements, which can help convince employers that you have the necessary skills to succeed.

Demonstrate value

Listing job duties gives a prospective employer a glimpse into your past roles, but resume accomplishments demonstrate your value. 

They give potential employers tangible proof of how you've contributed to your previous companies. 

Whether it's surpassing a sales target, implementing a new system to improve productivity, or leading a team project to success, your accomplishments showcase the value you can bring to their company.

Highlight impact

Hiring managers look for action verbs tied to achievements. Action verbs highlight momentum and demonstrate proactive engagement.

Words like "developed," "led," "improved," "increased," and "managed" are some of the most common. 

Quantifying your resume  with numbers, metrics, and data alongside action verbs backs up an accomplishment statement by demonstrating your level of impact.

Increase hiring opportunities

With hundreds of resumes to sift through, hiring managers are looking for candidates who have skills and experience aligning with the position they need to fill. 

By highlighting your accomplishments, you're providing evidence of your skills and indicating your potential value to the company. This boosts your chances of landing an interview and, ultimately, getting hired.

Stand out in the candidate pool

With so many candidates vying for the same roles, standing out is critical. 

Resume accomplishments help differentiate you from other candidates. They act as your unique selling points, demonstrating why you're the best candidate for the job. 

Your resume is also more memorable than those listing duties and job responsibilities .

Build confidence

This confidence can be helpful during job interviews because you'll be more able to succinctly showcase your qualifications and respond articulately to questions—leaving a strong and lasting impression on the interviewers.

How many resume accomplishments do you need?

Ideally, between three and five relevant accomplishments for every position is the overall guideline for the number of accomplishments in your work experience. In your professional summary, include two to three of your most notable achievements. These numbers strikes a balance between showcasing your achievements and keeping your resume concise and readable.

By focusing on your most impactful accomplishments, you can demonstrate your value to potential employers without overwhelming them with information.

Where should achievements go on a resume?

Professional summary.

One or two of your top achievements (that align with the role you're applying for) can (and should!) be part of your professional resume summary. Your professional summary is a chance to talk about your career in aggregate and highlight particularly notable results that are directly related to the jobs you're applying for.

Pro tip: Use the AI technology integrated within the Resume Builder  to generate professional summaries that highlight key achievements, work accomplishments, and past successes directly within the Teal platform.

Work experience

For an experienced professional, achievements should be integrated into your Work Experience section as bullet points under each of your previous roles.

These accomplishment statements offer more context for the hiring manager by showing them how your skills and outcomes were relevant to your work. (Any academic achievements should be noted under your Education section.)

Showcase your achievements in the Work Experience section like this:

How to write resume accomplishments

Writing good resume accomplishments can be straightforward if you follow the CAR method : Challenge, Action, Result.

This method helps you clearly articulate the impact you've made in your previous roles. By breaking down your achievements into these three components, you can create more compelling statements that highlight your ability to drive results.

Start by identifying the challenge or context in which you worked. This sets the stage for your accomplishment and provides necessary background information. It answers the questions: What was the situation? What problem needed solving?

Next, describe the specific action you took to address the challenge. Be clear and concise, highlighting your direct contributions. This section should focus on what you did, how you did it, and any strategies or tools you used.

Finally, detail the result or outcome of your actions. Quantify your achievements whenever possible to give potential employers a clear picture of your impact. This answers the question: What was the result of your action?

Writing compelling resume achievements isn't always straightforward. But with the right approach, you can create an impactful narrative that impresses potential employers. 

Best practices for writing resume accomplishments

Be specific and quantify.

Details matter, and numbers don't lie. Quantifying your achievements can lend credibility and substance to your resume. 

Think about notable outcomes with a number attached e.g. increasing revenue by a certain dollar amount or percentage, improving project turnaround times from one time frame to another, or academic achievements like a GPA or test score.

Then, to be specific, instead of saying "improved sales," you could write "increased sales by 25% in Q1 2023." This gives recruiters and prospective employers a clear picture of the scale of your achievements, making your accomplishments more impressive and believable.

Use action verbs

Starting your accomplishments with  action verbs  can add a punch to your statements. Instead of writing "was responsible for project management," try "spearheaded a team to complete a project." Action verbs give your resume a dynamic and proactive feel, helping to create a powerful image in the minds of potential employers.

Emphasize impact

Your potential employer wants to know the difference you can make. So, when listing your achievements, highlight the impact of your work.

Did you bring in a major client? Streamline or quicken a process? Reduce company costs? Emphasizing the effects and outcomes of your actions can help prospective employers understand your value. It's also crucial to pair your achievements with the right words.

As you analyze your achievements, evaluate your wording and consider alternative resume synonyms to maximize impact.

Tailor the accomplishments to the job description

Each job has unique requirements, and tailoring your resume to match these can significantly boost your chances of getting noticed. Here’s how to ensure your accomplishments are aligned with the job you're applying for:

1. Leverage the JD

Start by closely examining the job description for the position you’re targeting. What stands out? What terms or phrases are repeated most?

2. Incorporate relevant keywords

Add the skills and terms you identified in the job description into your accomplishments.

3. Highlight relevant experience

Focus on the most relevant achievements that directly relate to the job requirements.

4. Quantify your achievements

Use metrics to provide concrete evidence of your impact. Quantifying your results (e.g., "increased sales by 20%") makes your accomplishments more compelling and relevant.

Pro Tip:  Want to see how your current resume stacks up to the specific job? Compare them.

Resume accomplishment examples

No matter where you are in your career, the accomplishment examples below are organized by experience level, roles, and industries to help inspire you as you write your own.

Resume achievements by experience level

Accomplishments examples - students and new graduates.

When you're making a  resume with no experience , how do you show that you've made an impact?

Even without a formal work history, students and recent graduates can still pull some helpful examples from other life experiences and turn these into positive reflections of their character.

You can also pinpoint moments that show important skills like teamwork, leadership skills, and time management (along with their impact) during:

• Volunteering opportunities
• Personal accomplishments
• Internships
• Extracurriculars

On a resume for an entry-level position, example achievements using extracurricular and volunteer activities may include:

• Active member of Student Senate and appointed Treasurer for 2021-22
• Maintained a 4.0 GPA and spot on Dean's List throughout entire undergraduate program
• Completed an extra credit paper and presented research findings on ecological engineering in the United States, earning a final grade of 97%
• Promoted from server to team leader during first six months of employment at a local restaurant
• Spearheaded a fundraising campaign that raised $5,000 for a local charity as the President of the Student Government Association
• Coordinated a volunteer event that served 200 individuals experiencing homelessness, resulting in an 80% increase in attendance compared to the previous year
• Conducted a research project in collaboration with a professor, resulting in a publication in a peer-reviewed journal

Accomplishments examples - experienced professional

When you have several years of job history behind you, you should have at least a handful of key professional accomplishments that you can add to your resume, or career portfolio .

These key accomplishments will look different depending on the industry you work in and the seniority you've had, so let's look at a few examples.

For a marketing executive or account manager role, you should have several data-driven achievements to note, regardless of the type of marketing you've done before. Work accomplishment examples could be:

• Increased online leads 278% via these social media accounts and marketing channels and improved customer engagement rates 67% over a 12-month period
• Improved cost-per-click of digital ads, resulting in annual marketing savings of over $50,000

More accomplishment examples for experienced professionals:

• Developed and implemented a new sales strategy that increased revenue by 25% in the first year
• Improved client retention rate by 15% by implementing a new customer service program and training staff to provide exceptional customer service

Accomplishments examples - leadership

A good leader has the ability to inspire, motivate, and guide their team towards achieving common goals. Proving you have these abilities through accomplishments on a resume is an effective way to stand out as a qualified candidate.

List accomplishments demonstrating leadership to prove to potential employers you can lead and inspire, make strategic decisions, solve problems, and drive results.

Examples of resume accomplishments for leadership:

• Successfully managed a team of 20 employees, resulting in a 30% increase in productivity and a 20% reduction in employee turnover
• Led a cross-functional team to successfully deliver a complex project ahead of schedule and under budget, resulting in cost savings of $500,000
• Implemented new process improvements that reduced production time by 30% and resulted in cost savings of $200,000 per year
• Mentored and coached a team of five employees, resulting in three promotions and two successful career transitions within the company
• Successfully developed and implemented a new company culture initiative, resulting in a 20% increase in employee satisfaction and a 10% reduction in turnover
• Led a crisis management team to successfully navigate a major company crisis, resulting in a 90% retention rate among employees and customers

Resume accomplishments examples for changing careers

Showing your strengths and accomplishments on a resume is particularly important for  career pivoters  because it can help to highlight the transferable skills and experiences that you have gained from previous roles.

By highlighting your strengths and accomplishments, you can show how your unique set of skills and experiences can be valuable in your new career path.

Examples of resume accomplishments when making a career pivot:

Accomplishments examples when pivoting from education to tech:

• Developed and executed an edtech program that resulted in a 20% increase in student test scores and a 15% increase in graduation rates.
• Implemented customer feedback mechanisms and developed new customer support processes that resulted in a 25% increase in customer satisfaction ratings  (use customer instead of parent/student/administrator, etc.)
• Developed and implemented new data analysis processes that resulted in a 25% increase in data accuracy and a 15% reduction in data processing time

Accomplishments examples when pivoting from marketing to customer success:

• Developed and executed customer engagement initiatives that resulted in a 30% increase in customer engagement and a 10% increase in upsell opportunities
• Led the development and execution of successful customer campaigns that resulted in increased customer loyalty and retention
• Implemented customer retention initiatives that resulted in a 15% increase in customer retention rates
• Reduced production costs:   Implemented new manufacturing processes that reduced production costs by 20% while maintaining product quality
• Increased efficiency:   Optimized supply chain management processes, resulting in a 15% reduction in lead times and a 10% increase in productivity
• Developed new products:   Led the development of new products, resulting in a 10% increase in revenue and a 5% increase in market share.

Accomplishment examples when pivoting from finance:

• Increased profitability:   Developed and executed a financial strategy that resulted in a 10% increase in revenue and a 5% increase in profit margins
• Developed financial models:  Created and implemented new financial models that improved forecasting accuracy and reduced financial risk
• Improved financial reporting:   Led a team that improved financial reporting processes, resulting in a 25% reduction in reporting errors and a 20% increase in reporting efficiency

Resume achievement examples by role

The kind of accomplishments you highlight can also depend heavily on the role you're applying for or have previously held. Different roles require different skill sets, and the achievements you choose to showcase should align with these needs. Let's break down what standout accomplishments could look like for different roles.

Accomplishments examples - human resources

• Successfully managed and maintained personnel files for a team of 100+ employees, resulting in an organized and efficient HR process
• Decreased training length by 2 days through implementation of a new onboarding process
• Resolved employee relation issues and supported managers and supervisors in the fair application of company policies and procedures, resulting in a positive work environment and increased employee satisfaction rates by 25% over the year
• Increased employee retention rate by 16% through development of performance appraisal program and conducting coaching and feedback sessions

Accomplishments examples - administrative 

• Coordinated with prospective employees and scheduled interviews in a timely manner, leading to 15+ new full-time hires
• Managed calendars of the executive team and coordinated weekly team-wide meetings for over 50 people
• Managed schedules with subcontractors, clients, and vendors across 6 job sites, generating $9M in revenue
• Worked as a liaison and point of communication between 12 executives and 40+ staff members
• Scheduled and coordinated meetings for 15 senior leadership team members, resulting in a 30% reduction in meeting time requirements
• Developed a new client communication process, leading to time savings of 45 hours per month across the account management team
• Onboarded accounting department interns and provided ongoing training on company processes, procedures, and best practices

Achievement examples - engineers

• Worked closely with the product team to re-configure the processing of invoices, saving customers over 45,000 manual hours of work per month
• Improved member's connection to healthcare by 22% by fine-tuning the search engine
• Through A/B testing of different components and combinations, improved customer conversion rate by 12%, representing $250,000+ in incremental annual revenue
• Helped sales team close 6 major deals generating more than $180K in revenue by presenting easy-to-understand software solutions

Achievement examples -  business analyst

• Reduced operations cost by 12% by driving continued growth of the business with a focus on standardization, repeatable processes, and scalable assets
• Increased customer satisfaction by 29% by implementing new technologies and business processes
• Saved company a minimum of $8M annually by supporting a broad range of business process improvement initiatives with reporting and analysis using a variety of software tools
• Increased revenue by $16M through analysis of data surrounding customer behaviors, vendor relationships, stakeholder goals, and workflows

Accomplishments examples by industry

Showcasing accomplishments on a resume can vary significantly across industries. Here are some examples of diverse skills and impact:

Achievement examples - marketing

• Increased website traffic by 40% through a comprehensive SEO strategy
• Launched a social media campaign that led to a 30% increase in followers within six months
• Coordinated a product launch event that attracted over 500 attendees and generated 50 new leads
• Oversaw a content marketing strategy that boosted blog views by 60% in a quarter

Achievement examples - accounting and finance

• Streamlined the invoicing process, reducing errors by 25%
• Saved the company $500,000 by identifying and rectifying a recurring accounting error
• Implemented a new budgeting approach that increased annual savings by 20%
• Reduced month-end closing time by three days through improved workflow management

Achievement examples - project management

• Successfully managed deep sewer and water pipeline projects valued at up to $100M, resulting in a profit margin of 20%
• Managed and scheduled subcontractors effectively, resulting in a project completion rate of 95%
• Coordinated with foremen to anticipate and order materials and schedule employee and equipment resources, resulting in a 15% increase in productivity
• Conducted weekly meetings for project-specific scheduling, budgeting, and planning with supervisors, resulting in a project completion rate of 98%

Achievement examples - sales

• Made an average of 8-10 dealership visits per day, resulting in a 20% increase in new sales prospects
• Collaborated with company leadership to set strategic goals and drive initiatives, resulting in a 15% increase in revenue
• Traveled locally and across the country to present partnership opportunities, resulting in a 30% conversion rate for new partnerships
• Assisted and trained dealers on documentation required for expedited funding, resulting in a 25% increase in loan approval rate

Achievement examples - customer service and customer support

• Achieved a 98% customer satisfaction score consistently over a year
• Resolved 90% of customer complaints within the first call, improving first-call resolution rates
• Reduced average call handling time by 15% without compromising on service quality
• Introduced a customer feedback system that led to a 20% improvement in service delivery

Achievement examples - management

Manager or supervisor positions will require you to show high levels of responsibility and leadership. You should include relevant accomplishments like:

• Oversaw a 35-person software development team with 40+ projects per quarter and total budgets exceeding $4.5 million
• Developed and implemented new hiring plan to help department fill open positions 17% faster than the previous year
• Managed a dispersed marketing team of 10 (7 direct reports) across 3 offices and 2 time zones, consistently exceeding monthly KPIs by 20% or more

What achievements should I not include in my resume?

Now that you know what you need, below are three achievements you shouldn't include in your resume.

Irrelevant accomplishments

The achievements on your resume should be the top 10% of your experiences that are 100% relevant to the role you're applying to.

Confidential information

You may want to avoid potentially confidential details, like sales figures or annual revenue.

Academic accomplishments

Once you've been in the working world for two years or more, most of your academic awards and  achievements can likely come off your resume and be replaced by job-specific accomplishments. 

Inaccurate metrics

Employers may ask your references to confirm some of the achievements you've highlighted, so never embellish or over-exaggerate results to make your resume look better.

Highlight accomplishments on your resume with Teal

It's all too common to downplay your remarkable achievements while immersed in your daily professional life. But for your prospective employer, these very accomplishments showcase your potential and the promise you bring to their team.

Don't shy away from celebrating your wins: Let your achievements take center stage and speak volumes about your capabilities.

To give your accomplishments the spotlight they deserve, build your resume with Teal. With the ability to export your resume directly as a PDF, you can effortlessly place your professional story into the hands of hiring managers, taking you one step closer to landing that dream job interview. 

Ready to let your achievements shine? Try Teal for free today.

Frequently Asked Questions

What is a good accomplishment to put on a resume.

A good accomplishment to put on a resume is one that quantifies your impact in previous roles. For example, "Increased sales by 25% in Q1 2023 through targeted marketing strategies" showcases your ability to drive results and adds measurable value to your profile.

What are 3 accomplishment statements?

Three accomplishment statements are:

• "Developed a new sales strategy that increased revenue by 20% within the first six months."
• "Led a team project that resulted in a 15% reduction in production costs, saving the company $100,000 annually."
• "Implemented a customer feedback system that improved service ratings by 30%."

What are some examples of accomplishments at work?

Examples of accomplishments at work include increasing sales by a significant percentage, reducing operational costs by a specific amount, or leading successful projects and what that looked like. For instance, "Streamlined production processes, cutting costs by 20% and boosting efficiency by 2x" or "Successfully managed a team of 5+ to deliver a project ahead of schedule by 2 weeks and under budget by $10,000."

How can I quantify my customer service achievements on my resume?

To quantify your customer service achievements, include specific numbers and percentages that reflect your impact. For example, "Increased customer satisfaction ratings by 20% through the implementation of a new feedback system," or "Managed a team of 10 customer service representatives, reducing average call handling time by 15%."

What are some key achievements in customer service I can highlight if I'm new to the field?

If you're new to customer service, focus on transferable skills and any relevant volunteer or internship experience. You could highlight achievements such as "Successfully resolved 95% of customer inquiries within the first interaction as a volunteer at XYZ Charity," or "Completed a customer service internship with a 100% attendance record, demonstrating strong commitment and reliability."

Kayte Grady

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Jobscan > Resume Examples > Customer Service Skills and Resume Examples You Need to See

Customer Service Skills and Resume Examples You Need to See

These skills and resume examples reflect the latest trends and best practices for getting a job in customer service, including how to optimize for applicant tracking systems (ATS).

Jobscan helps land interviews with:

Customer service is the backbone of any successful business. It shapes perceptions of the organization, drives customer satisfaction, and fosters long-term loyalty.

In an age where consumers have endless choices, the quality of customer service can set a brand apart.

Customer service is not only an important job, but it can also be a fun and rewarding one. You get to connect with all kinds of people, solve problems, and make a positive impact daily.

To pursue a career in customer service, your first step is to write a resume .

Below are ten customer service resume samples, each one followed by an explanation of why it works.

Whether you’re a seasoned pro or just starting out, these examples can help you present your customer service resume skills and experiences in the best light.

Entry-level customer service resume

An entry-level resume should highlight your potential by focusing on your transferable skills .

Transferable skills are not job-specific. They are abilities that you can use in any kind of job. For example, communication, time management, and problem-solving are skills you can transfer from one job to another.

An entry-level resume should also mention any relevant coursework, volunteer work , internships, certifications , or part-time positions.

Why this resume works:

• The career objective talks about Emily’s motivation and the specific role she is targeting. It also highlights her strong communication and problem-solving skills.
• Emily’s skills section showcases both her technical skills (like familiarity with POS systems and Microsoft Office) and soft skills (like attention to detail and conflict resolution abilities).
• The work experience section emphasizes Emily’s transferable skills. It highlights her ability to work in a fast-paced environment, manage multiple tasks, and resolve customer issues.
• The inclusion of volunteer experience is a strong point. It showcases Emily’s commitment to community service and her ability to work in customer-facing roles.
• Overall, the resume portrays Emily as a candidate with a strong foundation of skills and experience. She appears well-suited for an entry-level customer service position.

Mid-level customer service resume

A mid-level customer service representative may work in a retail store or answer calls and emails in an office. ‌They are the first point of contact between customers and the company.

The most essential skill for a customer service representative is the ability to remain professional at all times.

The resume for a mid-level customer service representative should focus more on work experience compared to an entry-level resume. It should also highlight a broader range of skills.

• The resume starts with a short summary of Anthony’s experience in customer service. This provides a snapshot of his qualifications at the beginning.
• Anthony’s work experience outlines specific achievements. It quantifies his impact wherever possible (e.g., “managed 45+ calls per day”).
• The resume highlights results and accomplishments . These include creating best-in-class service and retaining patients through effective communication.
• The resume uses industry-specific terms like “Customer Relationship Management (CRM)” and “Marketing Data Analysis.” This indicates Anthony’s familiarity with the customer service sector.
• The resume emphasizes Anthony’s excellent communication and interpersonal skills . These skills are crucial in customer service.

Senior-level customer service resume

A senior-level customer service resume should include lots of work experience. It’s important to show that you know how to lead a team and make decisions based on facts and information.

At this stage in your career, it is vital to emphasize your strategic approach to customer service management. This involves planning and organizing teams in order to help customers in the best way possible.

• The skills section covers a wide range of competencies. These include team leadership, conflict resolution, marketing data analysis, and event planning.
• The work experience section outlines specific achievements and responsibilities. It quantifies Nancy’s impact wherever possible (e.g., “Defuse 15+ escalated calls per day”).
• The resume uses industry-specific terms and acronyms (like KPI and QA). These show Nancy’s familiarity with the sector.
• The resume highlights Nancy’s experience in leading teams and hiring people.
• The resume shows Nancy’s ability to handle calls and resolve complex issues. She’s a skilled problem-solver who can work in high-pressure environments.

Customer service coordinator resume

In this role, you have a higher level of responsibility. You should highlight your experience in developing customer service strategies and leading teams.

You should also show how you’ve implemented policies that enhanced customer satisfaction. Don’t forget to mention any certifications or training that have helped you to excel in this role.

• The summary highlights James’s certification, years of expertise, and key strengths.
• The skills section showcases James’s hard skills (CRM software, data analysis) and soft skills (problem-solving, communication).
• The work experience section quantifies James’s accomplishments (e.g., “reducing the average response time by 30%”).
• The resume incorporates industry-specific terms like “CRM software,” “customer onboarding,” and “customer support ticketing system”.
• The resume shows a clear career progression, moving from one customer service coordinator role to another.

Bilingual customer service resume

A bilingual customer service resume should show your ability to help customers in more than one language.

It should focus on experiences where you used your bilingual skills to resolve issues and satisfy customers.

• The summary emphasizes Emma’s bilingual skills, her experience, and her commitment to exceptional customer service.
• The skills section highlights Emma’s technical skills (multilingual communication) and soft skills (empathy and active listening).
• The work experience section highlights Emma’s accomplishments. This includes reducing call handling time, being recognized as a top performer, and implementing feedback systems.
• The resume highlights Emma’s fluency in both English and Spanish. This emphasizes her unique value proposition in a customer service setting.
• Emma’s communication degree and her certification further bolster her qualifications for the role.

Call center customer service resume

A call center resume should focus on your ability to provide customer service over the phone. It should highlight your communication skills and your ability to quickly understand customer issues.

You should also talk about your ability to manage high volumes of calls. Try to emphasize how you keep a positive and professional demeanor even in stressful situations.

• The skills section showcases both hard skills (CRM software) and soft skills (active listening and communication).
• The work experience section highlights accomplishments. These include achieving high customer satisfaction ratings, reducing onboarding time, and collaborating with technical teams.
• The resume incorporates terms like “inbound customer calls,” “Salesforce CRM software,” and “customer satisfaction rating”. These terms underscore Pedro’s familiarity with call center operations.
• Including improv classes as a hobby showcases Pedro’s commitment to personal development. It also highlights skills that are beneficial in a call center environment, such as quick thinking and adaptability.
• Overall, the resume demonstrates Pedro’s consistent dedication to the field of customer service.

Remote customer service resume

A resume for a remote customer service job should talk about how you’ve helped customers while working from home or somewhere else.

You need to show that you are good at using online tools to communicate with customers. Also try to mention your ability to get things done without supervision.

• The summary section highlights Ahmed’s experience in handling high call volumes. It also shows he’s good at using customer service platforms.
• The skills section showcases a blend of technical and interpersonal skills.
• The work experience section emphasizes Ahmed’s achievements and responsibilities. It quantifies his impact where possible (e.g., “maintained a customer satisfaction rating of 95%+”).
• The resume talks about Ahmed’s accomplishments. These include receiving awards and contributing to increased sales through upselling opportunities.
• The resume highlights the recognition Ahmed has received. This indicates a track record of excellence and dedication to customer satisfaction.

Retail customer service resume

A retail customer service resume should demonstrate your ability to help customers in a store setting. It should show that you are good at talking with people and helping them find what they need.

Mention times when you’ve gone above and beyond to make a customer’s shopping experience better. Talk about your skills in handling money, organizing products, and keeping the store looking neat and welcoming.

• The resume begins with a concise summary that highlights John’s experience and skills in retail customer service.
• The resume emphasizes results and achievements. These include increasing customer retention and contributing to visual merchandising efforts.
• John’s volunteer experience as a hotline support volunteer showcases his compassion and ability to handle sensitive conversations.
• The resume uses industry-specific terms like “point-of-sale (POS) system,” “visual merchandising,” and “customer retention,” demonstrating John’s familiarity with the retail sector.
• The resume highlights John’s ability to engage customers effectively, improve sales conversion rates, and enhance the overall customer experience.

Customer service consultant resume

A consultant resume should highlight your expertise in advising businesses on how to provide the best service to their customers.

Talk about your ability to create plans and strategies that have helped companies improve their customer service. Mention any projects where you’ve worked with a team to make changes that led to happier customers.

• Emily’s work experience quantifies her impact where possible (e.g., “leading to a 20% reduction in customer complaints”).
• The resume accentuates Emily’s results and accomplishments. These include developing customer service training programs and leading workshops.
• The resume incorporates industry-specific terms like “CRM integration,” “customer-centric solutions,” and “cross-functional collaboration,” underscoring Emily’s familiarity with the customer service consulting sector.
• The resume highlights Emily’s experience in leading teams. It also shows her involvement in the successful launch of new product features.
• The resume highlights Emily’s ability to identify pain points and areas for improvement.

Customer service technician resume

A technician’s resume should highlight your skills in helping customers fix technical issues.

Try to mention times when you’ve successfully solved technical problems for customers. Talk about your skills in troubleshooting and your ability to work well both in a team and independently.

• Michael’s work experience outlines specific achievements. It quantifies his impact wherever possible (e.g., “ensuring a 95% issue resolution rate”).
• The resume emphasizes results and accomplishments. These include working with the product development team to achieve a 15% increase in sales revenue.
• The resume uses industry-specific terms like “network connectivity,” “hardware repair,” and “remote diagnostics.” This indicates Michael’s familiarity with the technical aspects of his role.
• The resume highlights Michael’s ability to diagnose hardware and software problems. It also shows his ability to guide customers through solutions.
• The resume shows that Michael can adapt to changing technology. He is also able to maintain up-to-date knowledge of industry trends.

6 tips for writing a professional customer service resume

Over the past twenty years, the way resumes are reviewed by employers has changed significantly. This is due to the rise of applicant tracking systems , or ATS.

ATS is computer software that streamlines the hiring process for employers. It works like this:

When you submit your resume, it goes into an ATS database. Hiring managers then search through the database for suitable job candidates by typing relevant keywords into the ATS search bar.

For example, if a hiring manager wants to find a candidate who has good conflict resolution skills, they might type “conflict resolution” into the ATS search bar.

Resumes that contain the keyword “conflict resolution” will appear before the hiring manager. Resumes without that keyword remain in the database, unseen.

Now that you have a basic understanding of how an ATS works , here are six tips for writing an ATS-friendly customer service representative resume.

Tip #1 – Tailor each resume to the job you’re applying for

Most job seekers create only one version of their resume that they send out with every job application. You’ve probably done this yourself.

This strategy is fast and easy, but it’s far less effective than tailoring each resume to the specific job you’re applying to.

The best way to tailor your resume to the job is to add the keywords , or skills, that hiring managers are most likely to look for in the ATS database.

How do you find these keywords? They’re in the job description. Just look for the skills mentioned most often in the job description and then try to add them to your resume (but only if you really do have those skills!).

In other words, use the same language on your resume that the hiring manager used in the job description.

Unfortunately, tailoring each resume takes time and effort. That’s why many job seekers have turned to online tools to help them do it faster.

One tool you can use is Jobscan’s resume scanner. It helps you tailor each resume in a fraction of the time it would take you to do it manually. And it’s more accurate as well.

The scanner works by analyzing your resume against the job description. It then produces a Match Report that tells you exactly which keywords you should add to your resume.

Here’s an example of the Match Report:

In this example, the term “required” means that adding the keywords “ms office” and “google suite” to your resume will significantly increase your chances of getting a job interview.

Using Jobscan’s resume scanner is the fastest and easiest way to create the best customer service resume. You can try it for free here .

Tip #2 – Highlight your transferable skills

A recent study shows that employers consider transferable skills to be more important than ever . Transferable skills are abilities you can use in a variety of jobs and industries.

Let’s say you have worked as an assistant, teacher, or product manager. Then you probably have strong communication and problem-solving skills.

These skills can be “transferred” to a customer service role. They are portable assets you carry from one job to another.

Transferable skills can be either hard or soft . Hard skills are specific and teachable, acquired through formal education or training. Examples include data analysis, accounting, and graphic design.

Soft skills are personal attributes that help people interact with others. Examples include communication, critical thinking , problem-solving, and time management .

Transferable skills are valuable in customer service because it’s a people business.

Tip #3 – Use numbers in your work experience section

Using numbers in your work experience section provides concrete evidence that you can do what you claim to be able to do. This is especially important in a field like customer service, where success is often measured through metrics.

Here are some examples of how to use numbers in a customer service resume:

• Assisted an average of 50 customers per day, maintaining a high level of customer satisfaction and resolving inquiries and issues promptly.
• Achieved a 95% customer satisfaction rating based on post-interaction surveys.
• Handled an average of 200 daily emails and achieved a response time of under 2 hours.
• Increased upsell revenue by 20% through effective cross-selling techniques.
• Implemented a new customer feedback system that led to a 30% decrease in customer complaints.

Tip #4 – Use action verbs in your work experience section

Research indicates that adding strong action verbs to your resume can increase your chances of getting a job interview by 140 percent.

Action verbs convey action and engagement. For instance, “Collaborated with the marketing team” or “Fostered improved community relations.”

Here are 25 common action verbs for customer service representative resumes:

• Communicated
• Collaborated
• Facilitated
• Prioritized
• Followed up
• Streamlined
• Coordinated
• Investigated

Tip #5 – Format your resume so it can be easily read by an ATS

The first thing an ATS does when it receives your application is extract and organize your information. This process is called parsing.

But formatting errors on your resume can cause incorrect parsing. Your resume might be perfect in every other way, but formatting errors might prevent it from being seen by employers.

To avoid such issues, follow these formatting recommendations:

• Use simple and easily understandable language to avoid confusing the ATS.
• Choose a widely-used font such as Times New Roman, Arial, or Helvetica to enhance readability.
• Select an appropriate font size, aiming for 11-12 pt for regular text and 14-16 pt for section titles.
• Maintain 1-inch margins on all sides of your resume to prevent overcrowding.
• Create your resume using a Word document to ensure proper formatting and easy readability for the ATS.
• Thoroughly proofread your resume for any errors before submitting it.
• Refrain from including unnecessary graphics or images that the ATS might have trouble parsing.
• Avoid using special characters or symbols that might be misinterpreted by the ATS.

Before sending out your resume, double-check its formatting. Even a single mistake can diminish your chances of securing a job interview.

You can also use Jobscan’s resume scanner to identify any formatting issues you need to address. Here’s an example of the formatting section of the Match Report:

Tip #6 – Write a cover letter

When submitting your resume, it is common to include a cover letter . This serves as a concise preview of your skills and experience.

Here’s how to write a good cover letter:

• Contact Information : Place your full name, address, and phone number in the upper left corner of your cover letter.
• Greeting : Whenever possible, address the hiring manager. If you don’t know their name, try searching through the company website or call to inquire.
• Opening : Get the hiring manager’s attention by highlighting your unique skills and capabilities.
• Body : Use this section to promote yourself. Provide examples of your measurable achievements. These concrete accomplishments serve as compelling evidence of your abilities.
• Closing : Express gratitude to the hiring manager for their time and consideration. Mention any attachments such as a website, portfolio, or work samples. Maintain a professional tone and avoid sounding overly eager or desperate.
• Use Keywords : Whenever possible, use keywords from the job description in your cover letter.

A well-crafted cover letter lets employers see beyond your resume. It offers a glimpse into your personality and how you might fit in with the company culture.

After completing your cover letter, try running it through Jobscan’s cover letter checker . This will provide you with valuable feedback and suggestions for improvement.

You can even have Jobscan write a cover letter from scratch for you with our cover letter generator . Powered by advanced GPT-4 technology, this tool instantly generates an ATS-friendly cover letter with just a single click.

The best skills and keywords for a customer service resume

As we’ve seen, hiring managers use keywords, or skills, to find resumes in the ATS database. Every customer service job is different, but there are some keywords that hiring managers consistently search for.

Below are the top keywords and skills hiring managers search for in entry-level, mid-level, and senior-level customer service positions.

Entry-level customer service resume skills and keywords:

• Communication
• Interpersonal skills
• Problem-solving
• Active listening
• Adaptability
• Time management
• Attention to detail
• Customer orientation
• Conflict resolution
• Technical proficiency
• Multitasking
• Positive attitude
• Professionalism
• Product knowledge
• Complaint handling
• Follow-up and follow-through
• Customer satisfaction enhancement
• Organization and prioritization
• Service recovery
• Problem escalation

Mid-level customer service resume skills and keywords:

• Organization skills
• Customer-focused service
• Administrative assistance
• Social media
• Computer literacy
• Account management
• Customer relationship management (CRM)
• Cash handling
• Customer satisfaction
• Technical support
• Sales management
• Administration
• Data analysis
• Teller operations
• Hotel management
• Back office operations
• Public relations
• Phone etiquette
• Supply chain management
• Public speaking
• Event planning
• Customer experience
• Project management
• Strategic planning
• Customer support
• Customer contact
• Corporate social responsibility
• Business development
• Cooperation
• Team spirit
• Business-to-business (B2B)
• Order processing
• Business strategy
• Logistics management
• Receptionist duties
• SAP products
• Contact centers
• Inventory management
• Negotiation
• Troubleshooting
• Telemarketing

Senior-level customer service resume skills and keywords:

• Merchandising
• Business planning
• Management information systems (MIS)
• Team leadership
• People management
• Team building
• SAP Products
• Business process improvement
• Change management
• Vendor management
• Operations management
• Operating systems
• Performance management
• Sales operations
• Continuous improvement
• Customer retention

How to write a customer service resume

Customer service is a job where you need to be good at dealing with people and solving problems. When you write your resume, it’s important to show that you have these skills.

Follow these six steps to create a resume that highlights your abilities and sets you apart in the competitive job market.

You can also use a customer service resume template to help create your resume. A template is a pre-designed layout. All you have to do is fill in your information.

Jobscan has a variety of free resume templates you can use. Each one is ATS-friendly and easy to read.

Step #1 – Choose a resume format

There are three basic resume formats to choose from. They are:

Chronological – This commonly-used resume format focuses on your work history. In this format, you list your work experience in reverse chronological order, from the most recent to the least recent.

Functional – If you don’t have much work experience, you might consider using the functional resume format . It focuses on your skills rather than work experience.

Hybrid – This resume format begins with a skills section followed by a reverse chronological listing of your work experience.

We recommend using the hybrid format . This is because skills are crucial when it comes to customer service. This resume format showcases your skills while also highlighting your work experience.

Step #2 – Write your contact information

This is fairly straightforward. Your contact information should appear at the top of your resume and include your:

• Phone number
• Location (City, State, Zip Code)
• Email Address
• LinkedIn profile URL

Here’s an example:

Step #2 – Write a resume headline

Your resume headline appears below your contact information. This one-liner is the first thing recruiters and hiring managers read. Your headline should explain who you are and what you bring to the table.

Here are resume headline examples for customer service:

• Customer Service Manager and Contact Center Supervisor.
• Customer Service Professional with Strong Communication Skills.
• Experienced Customer Service Representative.
• Friendly and Attentive Customer Service Specialist.

Always try to include the job title of the position you’re applying for in your headline. The job title is perhaps the most important keyword of all.

Step #3 – Write a resume summary or objective

Right beneath your headline should be your resume summary . This is a brief paragraph or a set of bullet points that summarizes your professional qualifications.

Your summary should highlight your skills, achievements, and experience. Again, to optimize your summary for the ATS, try to include keywords and skills from the job description.

Here’s a resume summary example for customer service. This could also appear as a bulleted list:

“Dedicated and results-oriented customer service professional with 5+ years of experience in providing exceptional support and assistance. Proven track record in resolving customer inquiries, addressing concerns, and ensuring high levels of satisfaction. Seeking to leverage my expertise to contribute to a customer-centric organization and drive customer satisfaction.”

If you are applying for an entry-level job or are changing careers, you could write a resume objective instead of a summary.

A resume objective is a concise statement about your career goals. Here’s an example:

“Motivated and customer-focused individual seeking an entry-level customer service position to utilize strong communication and problem-solving skills.”

Step #4 – Write your skills section

In a hybrid resume, the skills section comes right after the summary and before the work experience section. Featuring your skills up front like this allows hiring managers to quickly assess your key abilities and qualifications.

Here’s an example of a skills section for a customer service representative:

If you can, try to include the skills that are listed in the job description. These are the skills that hiring managers are going to search the ATS for.

Step #5 – Write your work experience section

Your work experience section is the heart of your resume and where hiring managers will spend most of their time.

Each job in this section should include the following information:

• Company name and location : State the complete name of the company and where it is located (city and state).
• Job title : Be specific about your role within the company so employers understand your position clearly.
• Start and end dates : Provide the month and year for each position to ensure an accurate representation of your work timeline.
• Achievements and responsibilities : Use bullet points to list your accomplishments and duties. Try to include numbers and metrics.

Here’s an example of what a customer service resume work experience entry should look like:

Your work experience section is another great place to use keywords found in the job description.

Step #6 – Write your education section

The final step to creating your customer service resume is to add your education section . This is fairly straightforward.

Here’s what you should include for each degree you’ve earned:

• Name of school
• School location
• Year graduated

Here’s an example of an education section:

This final section is also a great place to add any certifications, volunteer experience , or any other relevant information.

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Education and certifications for customer service resumes

You don’t need to have advanced training or degrees to become a customer service representative. For most entry-level roles, you just need a high school diploma or GED.

If you want to move into a managerial role, a bachelor’s degree is more important. Many companies require their managers to have a college degree, but the specific degree is flexible.

You can also get management certifications. Common management certificates include:

• ‌Certified Manager (CM)
• ‌Certified Business Process Associate (CBPA)
• ‌Certified ScrumMaster (CSM)
• ‌Project Management Professional (PMP)

Common interview questions for customer service jobs

Here are some common questions that candidates might encounter during the interview process. Following each question is a tip on how to answer it:

Can you describe a time when you went above and beyond for a customer?

Tip: Share a specific instance where you took extra steps to satisfy a customer’s needs. Emphasize the positive outcome that resulted from your actions.

How do you handle a difficult or irate customer?

Tip: Discuss your strategy for staying calm and composed. Focus on active listening and empathetic responses to de-escalate the situation.

What strategies do you use to stay up-to-date with product or service knowledge?

Tip: Mention any training, workshops, or research methods you use to stay informed about the company’s offerings .

Can you give an example of how you have handled a high-pressure situation in a previous role?

Tip: Narrate a specific scenario where you successfully managed stress and maintained a high level of service. Highlight your problem-solving and adaptability skills.

How do you prioritize multiple tasks or requests from customers?

Tip: Explain your approach to task management. Mention tools or techniques you use to organize your work.

What do you believe are the most important qualities in a customer service representative?

Tip: Discuss essential traits such as patience, empathy, communication skills, and problem-solving. Explain how you embody these qualities in your work.

What are common action verbs for customer service representative resumes?

Common customer service action verbs include:

• Troubleshooted

How do you align your resume with a job description?

To match your resume with a job description, find the important words and skills it mentions. Then include those words and skills in your resume.

You can automate this process by using a tool like Jobscan’s resume scanner . It compares your resume with the job description and provides you with a match score. Increase your match score by following the tool’s recommendations.

What is the best customer service representative resume format?

The hybrid format is the best customer service representative resume format. This is because it combines the strengths of both the chronological and functional formats. It does this by showcasing relevant skills and experiences while providing a clear work history timeline.

More resources

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60 Resume Tips to Help You Land Interviews

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